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Click here or scroll down to respond to this candidate Candidate's Name
Street Address
EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
SUMMARY OF QUALIFICATIONS
A knowledgeable business professional with comprehensive experience in management
responsibilities. Strengths include interpersonal communication, leadership, staff development
and training. Maintains a proactive approach in problem solving. Ability to work independently
or with a multidisciplinary team to deliver quality results in a timely manner with attention to
detail.
EDUCATION
AMBERTON UNIVERSITY SOUTHERN UNIVERSITY AND A&M
Garland, Texas Baton Rouge, Louisiana
Master of Business, Human Relations Bachelor of Sciences, Psychology
Degree Received, 2000 Degree Received, 1995
PROFESSIONAL EXPERIENCE
WALKER TRUCK N Arlington, Texas 2014 to Present
OPERATIONS MANAGER
Schedule loads, contract review and approval while maintaining complete and accurate
company and driver records
Inspection of trucks and trailers to ensure proper routine maintenance for maximum safety
and performance, including arranging repairs and compliance with all FMCSA/DOT
requirements
Recruit, hire, onboard, train, and supervise qualified drivers with proper credentials;
Ensuring that all drivers and operators have the correct, up to date qualifications.
Driving and completion of loads to ensure proper delivery of cargo and products as needed
GMAC MORTGAGE SERVICES Dallas, Texas 2012 to 2014
ACCOUNT RELATIONSHIP MANAGER
Manage loan account portfolios throughout delinquency or imminent default resolution
process, including exploring any home retention and non-foreclosure liquidation options.
Responded to homeowner inquiries regarding the status of the foreclosure or bankruptcies.
Pro-actively utilizing the autonomy to delay foreclosure action, expedite decision-making,
and interact with internal counterparts to achieve mutually agreed upon solutions.
Provided superior customer care by being knowledgeable, meeting diverse customer
expectations and working directly on inbound and outbound calls with customers having
trouble during the loss mitigation or foreclosure process.
Consistent communications, accurately pre-qualify customers for modification programs.
Serve as a liaison between customers and underwriting groups and work to clear any internal
process hurdles.
Provide detailed explanations regarding reasons for modification approval or denial and
assist customer to find and access other forms of assistance if applicable, including credit
counseling, Hardest Hit Funds program, and property liquidation.
P. Walker - Page 1 of 3
ATI TECHNICAL TRAINING CENTER Dallas, Texas 2007 2012
CAREER SERVICES
Managed all aspects of Career Services, including developing job leads, assisting graduates
and alumni with job search, participating in Career Development courses, working with
Executive Director and Home Office to achieve budgeted objectives and to ensure school
compliance with State, Institutional and Programmatic Accreditation Regulations.
Responsible for direct supervision of a staff of 5-7 members for the following programs:
Medical, Dental, Respiratory Therapy, Business, Electronics, Pharmacy Technician, Graphic
Design, Automotive, Welding, and Heating & Air Conditioning. Develops and implements
weekly placement strategy.
Hired, provided orientation and conducted training sessions, coaching, employee evaluations,
and attended management meetings.
Worked with Education Department to schedule and conduct program advisory committee
meetings, commencement ceremonies, and orientations.
Organized job fairs and employee interviewing in obtaining potential employers as guests for
PAC meetings in accordance with accreditation with State Agencies.
Compiled and provided placement information to admissions and management departments.
Awards received: MVP Career Services Award 2008, Career Planning Course Award
2008, and Team Player Award 2008. Coordinator Award 2nd & 3rd Qtr 2009.
DALLAS METRO CARE SERVICES Dallas, Texas 2005 2007
TEAM LEADER
Managed a team of 18-25 Individual Service Coordinators to provide service to the Dallas
mental retardation community.
Managed with a team of 5 leaders to oversee the daily GRA functions according to the
policies and procedures.
Assisted the Deputy CEO to clearly communicate with the general public as well as the
Department of Aging and Disability Services.
Provided administrative assistance in hiring, terminating and monitoring staff output with
manageable caseloads.
Communicated with consumers or legal guardians via telephone or in person to assure
consumer needs are met.
Reviewed service intervention notes, service plans and other related documentation.
Monitored the ICAP Assessment as well as the request for authorizing the funding of general
revenue services.
Maintained training requirements for employees within the mental retardation unit.
SEDGWICK CLAIMS MANAGEMENT SERVICES Irving, Texas 2001-2005
DISABILITY CLAIMS MANAGER/TEAM LEAD
Managed 10-12 in team coordination and client communication.
Trained and mentored new case managers in all aspects of claims management.
Processed weekly analysis for the team to meet and exceed company s scorecard.
Analyzed reported claims to determine approval, denial or settlement.
Determined benefits for timely claims payments and adjustments for workers compensation,
SSDI and other disability offsets.
Coordinated investigative efforts to ensure appropriateness and provide thorough review of
contested claims.
Maintained knowledge of ERISA, HIPPA Worker s Compensation regulations; required
offsets and deductions; disability duration and medical management practices and Social
Security application procedures.
Created desk organization and file management guide for colleagues that would assist with
daily file management.
Managed disability overpayment reimbursements for SBC Payroll Department to assess
overpayment trends. Coordinate responsibilities for notifying customers of delinquent
balances and resolving disputed invoices in order to secure payment.
Superior interpersonal relations, excellent oral and written skills.
CIGNA INTEGRATED CARE Dallas, Texas 1997 to 2001
CLAIMS ACCOUNT MANAGER
Managed 3-5 staff in the assessment, planning, implementation, and coordination of
necessary disability managed care services for selected CIGNA participants.
Managed and evaluated the individual claims with the employer, doctor, and claimant on a
regular basis.
Coordinated reimbursements as well as account ledgers for enrollment. Facilitated staffing
and on site review for medical necessity between the medical, occupational and economic
consultant.
Processed claims and coordination of benefits for Managed Care, State and Federal level.
Interfaced with the team on complex issues, oversee claims on hand to assure a five-day turn
around on Insurance Commissioners complaints.
Performed monthly claims audits on revenue processes.
SKILLS
Computer literate, Microsoft Suite, Adobe Acrobat, Fiserve, Lexis Nexis, Campus Vue;
PsychConsult 5.5, CARE, Northstar Repository, Value Options, DHHS, DADS. Citrus, Juris,
MDA, ODG Workers Compensation, Unilynx Integrated Care Intranet System, SRO Data
Elements training, Luminex, Microsoft XP, Microsoft Office (Word, Excel, PowerPoint,
Access) Windows & Windows NT Applications, DOS, Lotus 123
COMMUNITY/AFFILIATED ORGANIZATIONS
Alpha Phi Alpha Fraternity Beta Sigma Chapter
Cedar Hill Pack 786, Scoutmaster
Mental Health Association of Dallas
Cedar Hill Youth Basketball, Coach
Dallas /Fort Worth - Chamber of Commerce
CHYBA Board Member
REFERENCES AND TRANSCRIPTS AVAILABLE UPON REQUEST
P. Walker - Page 3 of 3
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