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PHONE NUMBER AVAILABLE Chicago, IL Street Address EMAIL AVAILABLEHospitality ProfessionalEvent Planning Customer Relations Management Hospitality At Encore Global, I successfully managed over 200 accounts, consistently closing high-value contracts and achieving an impressive 80% success rate in private event bookings. My proactive approach in coordinating with production teams and ensuring flawless event execution has been instrumental in enhancing customer satisfaction and operational efficiency. I am skilled in interpreting client needs, managing logistics, and leveraging technology to deliver exceptional event experiences. With a proven track record in driving revenue and maintaining strong client relationships, I am confident that I will be an asset to your company. EDUCATIONUniversity of Florida Gainesville, Florida April 2022 Bachelor of Science in Public Relations Cum Laude Graduate Relevant Coursework: Marketing and Sales in Hospitality Catering and Banquet Management Lodging Operations Hospitality Human Resource Management WORK EXPERIENCEEncore Global (JW Marriott/ The LaSalle Chicago Hotel) Chicago, IL May 2022 February 2024 Event Sales Manager Manage 200+ accounts, achieving an 80% success rate in private event bookings within the first year. Streamline event execution and deliver world-class service, enhancing efficiency and customer satisfaction based on post-event evaluations.OBrien Toyota/Lexus Peoria, IL December 2021 April 2022 Customer Service Specialist Resolved customer issues using strong communication skills, preventing potential revenue loss. Managed 100+ incoming calls daily, maintaining detailed records of customer interactions. University of Florida Gainesville, Florida September 2020 December 2020 Social Media Marketing Intern Presented branding recommendations and strategies to the Association of Black Alumnis leadership, along with creating and managing social media posts. Developed an inaugural intern template outlining actionable steps for future interns, contributing to the programs continuity and growth.Universals Aventura Hotel Orlando, FL August 2018 May 2019 Starbucks Barista Recommended and prepared premium coffee blends and specialty teas, driving sales. Greeted and took 200+ customer orders per day, maintaining professionalism in a luxury environment. CERTIFICATES, SKILLS & INTERESTSCertificates: Hospitality Event Planning Management Guest Relations Esthetics Diploma Professional Skills: Microsoft Office Suite Sales Leadership Conflict Management Contract Negotiation, Attention to Detail Team Collaboration Customer Relationship Management Project Management Interests: Luxury Hotels & Spas Gourmet Cuisine Military Family Support Financial Literacy |
