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Click here or scroll down to respond to this candidateCandidate's Name
Entry Level IT Developer/AnalystContactStreet Address E. FernwoodMemphis, TN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveComputer Science graduate seeking challenging and rewarding entry level opportunity in information technology. Eager, dependable, and innovative individual ready to pursue a career in which I can apply and grow the skills obtained while continuing my education.EducationUndergraduateRust CollegeHolly Springs, MSBS Computer ScienceGraduated Spring 2018GraduateAlabama A&M UniversityHuntsville, ALMaster of Science Computer ScienceGraduated Fall 2019Relevant Work ExperienceIT Technician I & II ServiceMaster/ TerminixProvide Tier 1 support to remote and campus employeesRecord calls and call types using variantDocument customers issues before troubleshootingDocument each step taken to troubleshootTroubleshoot internet explorer and google chromeAided customers on how to fill out forms and necessary items on applicationsUpdate and install driversInstall and uninstall applications upon requestInstall/ troubleshoot printers and scannersTroubleshoot network connectivity/VPNRe-enroll/Configure network certificatesConfigure emails in Outlook/Microsoft ExchangeTroubleshoot password and other issues outlookPromoted in 3 months to IT Technical Specialist IIProvide Tier II support to remote and campus employeesResolve tickets according to SLAWindows 7- Windows 10 migration projectImage Windows and Mac Devices/Configure for usersResponsible for asset configuration deploymentControl some SCCM deployment/DutiesUse Active Directory effectively as neededProvided Deskside supportCreate KBAs as neededReimaged laptops/desktops as needed based upon requestEnsure devices ger to the end users and assist with setup/troubleshootingManage shipping account for shipping/receiving equipment.SMS Encryption Program Creator June 2018- December 2019)(Alabama A&M)Responsible for designing and implementing a fully functional program that allows two individuals to send coded messages between each other using the android studio program.SWLA Center for Health Services, Lake Charles, LA April 2017 May 2018Help Desk (Intern)Responding to technical support issues as neededPerforming entry level technical trouble shootingEscalating advance technical issues to the appropriate teamsIT Intern Rust College December 2015- April 2017Ensured internet and printing access was available for staff and students by adjusting laptop settings and fixing hardware incapabilitys.Managed inventory of 75+ laptops, maintained them in good working conditions.Worked with a team at the help desk where we would solve any computer related issues students or administrators would have.Federal Express, Memphis, TN 6/2014 8/2015HandlerDirect ground crews in the loading, unloading, securing, or staging of aircraft cargo or baggageDetermine the quantity and orientation of cargo and compute an aircraft's center of gravityDistribute cargo in such a manner that space used is maximized.Key SkillsC++ programmingVisual BasicsBasic Computers SkillsComputer OrganizationData Structure AlgorithmJava ProgrammingComputer Operating Systems Computer NetworkingUndergraduate/Graduate Course HighlightsVery well-established academic recordIntern as helpdesk technician while completing undergraduate degreeProficient in various software languages, applications and operating systemsSenior Project: SMS Encryption researcher and facilitation of secure textingComputer networking skills and technical trouble shooting skillsOrganizations and Extra Curricula ActivitiesALPHA PHI ALPHA FraternityCollegiate 100Alpha Kappa Mu Honor SocietyBeta ClubNational Junior Honor SocietySGABETA ClubHigh School Football and BaseballCollege BaseballSkins ProgramReferencesAvailable Upon Request |
