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Click here or scroll down to respond to this candidateCandidate's Name 921 S Park RoadHollywood Fl, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEmEXPERIENCEPridestaff, plantation customer serviceOctober 2020-december 2022 Worked monday-friday Schedule interview for new employees and check office documents Prepare documents for manager Handled customer inquiries and suggestions courteously and professionally. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered customer telephone calls promptly to avoid on-hold wait times. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Processed customer service orders promptly to increase customer satisfaction. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Delta Five, homestead security guardSeptember 2023-december 2023 document what happen throughout my shift Document what all that happened throughout my shift. Completed full building and grounds patrols to spot and investigate concerns. Responded quickly to incidents and assessed active situations for security concerns. Completed full building and grounds patrols every hour to spot and investigate concerns. Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation. Responded to emergency situations with timely decision-making SKILLSStrategyMotivating othersCoachingGuidanceMentorshipWritingRelationship-buildingEmotional intelligencePersuasionUsing metaphorsCross-culturalcommunicationSystems thinkingRisk assessmentResourcefulnessPerseveranceConflict-resolutionWARDSHeadgirl, Prefect,Sub-prefect,Top-student,Captain,Girlscout Leader,LANGUAGESEnglishand efficient action, ensuring the safety of all involved. Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite. Monitored alarm systems to detect any unauthorized entries into protected areas. Maintained visitor logs for accurate record-keeping and improved site access control.Choice one, miami garden telemarketer sales repApril 2024- july 2024Schedule appointment for new lead Work towards making 20 appointment per two week period monday -friday Schedule rehash appointment Provided feedback on marketing materials and campaign effectiveness, helping the marketing team refinemessaging and targeting for better results.Consistently met or exceeded monthly performance metrics such as call volume, conversion rate, and average handle time. Nurtured long-term relationships with clients, resulting in repeat business and referrals from satisfied customers.Utilized persuasive communication skills to overcome objections and secure successful sales conversions.Supervisor Security Assistant, cambridge security-fort lauderdaleNovember 2023- may 2024 EDUCATIOn Monitored work of contractors in design, construction, and startup phases of security systems. Monitored alarm systems and CCTV footage to enable prompt attention and response. Conducted regular patrols of facility to detect and deter security threats. Analyzed and investigated incidents alongside functional management and security supervisors. Monitored and approved access control systems for accessibility to authorized personnel. Coordinated with security personnel or other departments to establish safety of visitors and staff. Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection. Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards. Oversaw team of security officers and managed scheduling and performance evaluations. Prepared and submitted reports to keep management informed of security activities and developments. Assisted coworkers and staff members with special tasks on daily basis. Medical Assistant Technician, vidamax medical center, pembroke February 2023- march 2023 Called and faxed pharmacies to submit prescriptions and refills. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Improved communication between clinical staff members through effective coordination of schedules and task delegation. Implemented efficient systems for organizing medical records, improving access to patient information and reducing the potential for errors in documentation. Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery. Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality. Maintained compliance with all relevant regulations and standards by staying current on industry updates and incorporating new knowledge into daily practice. Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery. Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws. Ensured timely processing of laboratory samples by accurately labeling specimens and completing required documentation prior to submission. Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations. Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community. Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery. Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor. Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management. Collected and documented patient medical information such as blood pressure and weight. Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations. Sanitized, restocked, and organized exam rooms and medical equipment. Customer service representative, concentrix, miami February 2022- june 2022 Handled customer inquiries and suggestions courteously and professionally. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Updated account information to maintain customer records. Processed customer service orders promptly to increase customer satisfaction. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Contributed to sales growth by upselling products and services based on individual customer requirements. Exceeded performance metrics consistently, earning recognition as a top performer within the team. Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients. Apartment leasing agent, The Club At Emerald Waters, Miami GardenJuly 2022- august 2022 Collected monthly rent payments and other fees, always properly recording, and processing money. Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services. Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Conducted comprehensive background checks on prospective tenants to minimize risk and maintain a safe living environment for all residents. Negotiated lease terms on behalf of both property owners and prospective tenants, resulting in successful agreements that met each party''s needs. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements. Resolved conflicts between tenants regarding noise, encroachments, and parking. Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively. Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike. Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors. Maximized revenue generation by consistently meeting or exceeding monthly sales goals through proactive outreach efforts targeting qualified leads. Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents. Conducted regular property inspections to identify potential maintenance issues and address concerns before they escalated into costly problems. Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines. Enhanced community engagement with the organization of various events, fostering a positive living environment for all residents. Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants. Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking. Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones. Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner. Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.Call Center Representative, Miami,WalgreensMarch 2022- august 2023Managed high call volumes while providing exceptional customer support and maintaining professional composure. Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Responded to customer calls and emails to answer questions about products and services. Exceeded monthly performance metrics consistently, contributing to the success of the call center operations. Identified opportunities for upselling products or services, resulting in increased revenue generation for the company. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times. Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations. Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers. Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. Boosted customer service satisfaction ratings through consistent quality control. Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers. Compiled status and performance reports for team leaders to address company strengths and weaknesses. Streamlined call flow processes for more efficient response times and increased productivity. Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations. Attended telephone skills and program information training sessions to boost aptitude. Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center. Sought out extra training opportunities to enhance customer relationship management abilities. Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.SCHOOLWest park high, west park diplomaApril 2020- june 2021Florida career college, pines blvd MATApril 2022- february 2023 |
