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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLESummarySeasoned professional with 19 years of experience in customer engagement, sales support, and project management. Proven track record in managing large-scale projects, optimizing operational processes, and ensuring compliance with regulatory standards. Skilled in CRM software, including Salesforce, with expertise in coordinating cross-functional teams and delivering high-quality results. Seeking a Project Manager role to leverage my extensive experience in driving strategic initiatives and enhancing project efficiency.Core SkillsProject Management, Sales Operations, Client Relationship Management, CRM Systems (Salesforce), Sales Planning & Forecasting, Event Planning & Coordination, Regulatory Compliance, Cross-functional Team Collaboration, Process Improvement, Data Analysis & ReportingWork ExperienceSales Support Coordinator 2023 - PresentClean Choice Energy Washington, DCCoordinate and manage training materials to enhance sales agents' knowledge of company products and procedures.Monitor and send reminders to vendors for overdue training of new hires to ensure compliance and readiness.Establish effective Operational Procedures to streamline sales support tasks and improve team efficiencyConduct quality assurance reviews to ensure compliance and accuracy in sales processes.Monitor and address customer complaints related to door-to-door sales and store alerts for tabling sales.Continuously seek to improve onboarding processes, enhancing efficiency and vendor experience.Utilize CRM software to track and manage performance and commission payouts.Analyze sales trends for door to door and tabling sales to inform strategic decisions.Coordinate with the sales team to drive initiatives for Clean Energy, resulting in increased revenue and customer satisfactionManage customer engagement and order fulfillment, achieving high project completion rates.Utilize Salesforce for reporting, email communication, sales tracking, and customer management.Create sales URL landing pages for door-to-door sales agents, improving lead generation and sales tracking.Community Events Coordinator 2022 - PresentHOA Board DallasSchedule and organize community events, enhancing resident engagement and satisfaction.Coordinate event logistics including venue selection, vendor management, and communication with residents.Manage budget and expenditures for social committee activities, ensuring financial efficiency.Develop promotional materials and campaigns to increase participation in community events.Work closely with board members to align events with community goals and interests.Handle administrative tasks such as meeting scheduling, agenda preparation, and minutes documentation. Plan and execute large-scale community events such as festivals, holiday celebrations, and vendor market.Collaborate with local businesses and sponsors to secure event partnerships and donations.Implement marketing strategies including social media campaigns, email newsletters, and flyers to promote community events.Coordinate volunteer efforts for event setup, management, and breakdown, ensuring smooth operations.Monitor and analyze event success, gathering feedback from residents to improve future events.Ensure compliance with local regulations and permits for all events.Manage risk assessments and contingency plans to ensure the safety and success of events.Develop and maintain event planning checklists and timelines to ensure all tasks are completed on schedule.Implementation Specialist II 2020 - 2023T-Mobile AtlantaCoordinated sales operations activities, including sales forecasting, budgeting, territoryplanning, and analyzing sales trends.Provided support to the sales team by training new hire account executives on CRM systems andprocesses.Efficiently coordinated sales support activities with focus on market development, customer retention and expansion and objectives.Led the onboarding process for new customers, including software customization and installation.Created sales pitch proposals and coordinated client meetings.Oversaw a portfolio of over 100 accounts, resulting in increased revenue growth.Managed customer engagement, on-site deployment, order fulfillment, software installation, andservice activation, achieving an average project completion rate of 95% within schedule and budget.Formulated and implemented strategic plans to reduce customer churn and increase customersatisfaction.Managed account development and presented account recommendations to customers for business growth and profit maximization.Utilized Salesforce for order creation, reporting, sales funnels, and lead creation.Employed problem-solving and analytical skills to identify and resolve complex issues.Collaborated with cross-functional teams to gather requirements and ensure all hardware/software deployments were completed on schedule and within budget.Worked with internal teams to develop and implement new sales processes, tools, and procedures.Implemented and managed multiple retention campaigns, rate plan optimization, and account review processes, ensuring customer satisfaction and reducing company churn.Business Account Specialist II 2012 - 2020Sprint AtlantaImplemented and managed multiple retention campaigns, rate plan optimization, and accountreview processes, which ensured customer satisfaction and reduced company churn.Recognized as SME (Subject Matter Expert) on order support and Salesforce ordering system,resulting in a 50% decrease in order processing time.Oversaw wireless account management and led project planning/deployment on site projects,Conducted client assessments for product and service recommendation, resulting in a 10 increase in upsells and cross-sells.Business Wireless Technical Support 2011 - 2012Sprint AtlantaDeveloped and maintained courteous and effective working relationships.Resolved problems, improved operations, and provided exceptional service.Identified issues, analyzed information, and provided solutions to problems.Troubleshot hardware, software, and network coverage with cell sites, achieving an 96%first-call resolution rate and a 20% decrease in customer complaints.Leveraged experience and familiarized with usage of features of all handset models, networkcoverage, account changes, and technical issues.Provided courteous, quality customer service in a timely manner according to Sprint protocols.Maintained a positive, problem-solving approach in a team environment.Demonstrated ability to quickly identify customer needs and present solutions.Account Manager/Content Writer 2007 - 2009Citysearch AtlantaEnabled 97% of assigned clients to reach the recommended budget cap. resulting in a 15%increase in revenue.Acquired relationships with business owners to create a web-based marketing campaign, resulting in a 25% increase in customer acquisition.Oversaw PPC/CPC campaigns to meet the clients' advertising needs, achieving a 50% increase in click-through rates.Improved customers' ROI by managing keywords and advertising traffic, resulting in a 10%increase in average conversion rates.Created marketing proposals and conducted email marketing campaigns.Prepared web content writing, keyword research, and photo editing to improve search engine optimization results.Marketing Specialist/Team Lead 2004 - 2007Bank of America AtlantaExceeded MBNA incentive goals with $1.2M per month and over 115% of goal resulting in over 180cash transactions.Identified cross-selling opportunities to exceed department goals and increase sales.Maintained profitable relationships by retaining existing customers and growing the companythrough retail usage, balance transfer, and cash transactions.Oversaw new hire training to maximize productivity and operational efficiencies.EducationUniversity of Alabama 2003Bachelor of Arts CommunicationsCertificatesInbound marketing 2024HubSpot AcademySocial media marketing I 2024HubSpot Academy |
