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PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARY1 - Dedicated Customer ServiceSpecialist providing skills toprioritize and multi-task infast-paced working environment.Successfully works as part of teamto reach personal and businessgoals. Known for successfullyhandling escalated customersupport issues.2 - Communicative customerservice professional motivated tomaintain customer satisfaction andcontribute to company success.History managing large amounts ofinbound calls and sustainingsatisfactory relationships withcustomers. Offers skill with CRMsystems paired with outstandingactive listening and multitaskingabilities.3 - Diplomatic customer serviceprofessional experienced indefining and analyzing customerrequests to resolve issues.Accurate in documenting customerconcerns and dedicated tomaintaining deep knowledge ofproducts and promotions.Confident communicatorrecognized for consistentlyreceiving excellent customerfeedback.Roberto PierreEXPERIENCEAugust 2023 - CurrentSales Associate Toyota of Deerfield Beach Deerfield Beach, Florida July 2021 - June 2023Customer Service Representative Metro by T-Mobile 5526 W OAKLAND PARK BLVD, FLFebruary 2021 - June 2021Bartender Le Meridien Hotel 1825 Griffin RD, DANIA BEACH, FL Provided accurate information about products, prices and services. Helped customers find specific products, answered questions and offered product advice. Built relationships with customers to encourage repeat business. Developed trusting relationships with customers by making personal connections.Attended weekly team meetings to review performance goals and objectives. Helped customers by answering questions and locating merchandise. Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.Followed company policies, rules and procedures to promote company goals and maintain safety. Used product knowledge to suggest items to match client needs. Answered questions about current promotions and resolved issues according to store policies. Greeted customers to determine wants or needs.Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.Prepared cocktails from bar recipes and served wine, draft and bottled beer.Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.EDUCATION AND TRAININGJanuary 2015High School DiplomaLYCEE ALEXANDRE PETION, PORT AU PRINCELANGUAGESEnglish:ProfessionalSpanish:ProfessionalSKILLS Customer Service Staff Training Product Sales Product Promotion Retail Sales Customer Service Positive and Professional Sales Expertise Microsoft Outlook Digital Media Expertise Skill Building Relationship sellingPortuguese:Full ProfessionalFrench:Full ProfessionalItalian:Elementary