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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE Candidate's Name @ gmail.com Jackson.Ms Street Address
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of oliProven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, malcustomer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer sefefPciency and satisfaction.SKILLSBasic IT SupportMicrosoft PowerPointActive ListeningSales ExpertiseMicrosoft ExcelQuality Assurance> Credit Card Payment Processing: Microsoft WordManaging Multiple TasksOrganizational SkillsInbound Customer CallsProductivity ManagementCritical ThinkingProblem-Solving Ability. Microsoft OfPce. Analytical AbilitiesOrder and Refund ProcessingMembership Inquiries and RenewalsUpselling Products and ServicesCustomer Communication and Empath)Insurance Claim RegulationsPolicy RenewalsCall Volume and Quality MetricsInvestigate Claims. Calm and Professional UnderPressure. High-Volume Environments. Insurance EligibilityClaims Information GatheringInsurance Coverage VeriPcationPremium CalculationsEXPERIENCETechnical Support AgentTeleperformance = (Remote )July 2021 - March 2024Processed paperwork related to policy changes, cancellations, claims payments, and new enrollments accuratelyand efPciently.Provided excellent customer service by responding promptly to telephone calls, emails, and other requests forinformation.Conducted outbound calls to existing customers to offer annual policy renewalExplained features, advantages and disadvantages of various policies to promote sale of insurance plans.Calculated premiums and established payment method.Ensured that policy requirements were fulPlied, including any necessary medical examinations and completion ofappropriate forms,Submitted forms to obtain binder coverage.Managed multiple priorities simultaneously while meeting deadlines consistently.Demonstrated proficiency in using various software programs such as Microsoft Office Suite.Answered applicants questions about benefits and claim procedures.Customer Service RepresentativeBroadpath Remote )November 2018 -April 2021Handled high volumes of incoming calls from customers while maintaining quality standards for call durationtime,Provided accurate information about products and services in response to inquiries from customers,Met performance goals and call center metrics in fast-paced performance settingNavigated multiple computer systems and applications and utilized search tools to find information.Processed payments efficiently while providing detailed receipts to customers.Logged details of customer service calls in computer system following correct protocols.Provided exceptional customer service to clients in fast-paced call center environment.Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medicalprocedures and other related topics.Protected patients' rights by maintaining confidentiality of personal and financial informationProcessed authorizations for medical tests and procedures.Assisted customers in navigating through various web pages on the company's website during their purchaseprocess,Processed paperwork related to policy changes, cancellations, claims payments, and new enrollments accuratelyand efficiently,Conducted outbound calls to existing customers to offer annual policy renewalCalled on policyholders to deliver and explain policy, to analyze insurance program and suggest additions andchanges and to change beneficiaries.Explained features, advantages and disadvantages of various policies to promote sale of insurance plans,Calculated premiums and established payment method,EDUCATIONHIGH SCHOOL DIPLOMAJim Hill High School |
