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Title Customer Service Relations
Target Location US-GA-Atlanta
Email Available with paid plan
Phone Available with paid plan
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Professional SummaryProven achiever in management, sales and customer relations. Building motivated teams, comprehensive training of teams and ongoing support to enhance growth and productivity.Enhancing client loyalty through personalized service. A customer- oriented professional with years of management, retaining top accounts and growing profit channels.Career ProgressionWBI Solutions - Principal ManagerKennesaw04/2015 - Current Partnering with supplemental insurance vendors to offer benefits under an umbrella of a one stop shop Serviced client groups from 3 employees to 8000 employees Building long-lasting client relationships through excellent customer service and consistent follow-ups Cold and warm prospectingVoluntary Benefits @ Work - District Manager, Director of Client RelationsMarietta, GA08/2012 - Current Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities of a team of 15 Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district New account development Establish relationship with industry leaders to further grow business more than 1.8 million One on one client contacts for enrollment and claims Aflac - Regional Account ManagerAtlanta, GA04/2010 - CurrentEMAIL AVAILABLEPHONE NUMBER AVAILABLEKennesaw, GA 30152Skills Team Management Sales expertise Product and Sales Training Customer Relationship Building Business Development Presentations Conflict ResolutionEducationClemson UniversityClemson, SCBachelor of Arts: Political Science AndCommunicationsWB Communicated by phone, email and traveled for face-to-face contact for 50 accounts Designed and organized product packages for presentations and sold to over 45 clients Team building exercises to build comradery among 30 team members Top 100 producers out of 28,000 total producersSofa Express- Ashley- Havertys - Sales Consultant- Interior Designer Columbia, SC01/2006 - 03/2010 Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase Developed long-lasting client relationships by consistently exceeding expectations with exceptional service Generated increased sales revenue through effective lead generation and follow-up efforts as the number one associate for 3 consecutive years Design and oversee installation of purchases for clients Number one associate for 3 years consecutivelyMars 2112- A High Concept Dining Experience - Assistant General ManagerTimes Square, NYC08/1998 - 12/2005 Motivated, trained, and disciplined employees to maximize performance Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth. Developed a hotel concierge incentive program that generated 1.3 million in revenue in the first year Increased customer satisfaction by addressing and resolving concerns in a timely manner Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste Implemented and executed the training program for wait staff, food runners, bussers and front of house.

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