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Title Supply Chain Production Support
Target Location US-CO-Parker
Email Available with paid plan
Phone Available with paid plan
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14PHONE NUMBER AVAILABLEEMAIL AVAILABLEParker, CO, USLinkedIn~13+ years experienced Techno Functional Consultant/BA & WMS Expert skilled in spearheading cross-functional teams to drive smooth testing and implementation. Offer technical and functional expertise in the design, implementation and upgrade of Manhattan WMOS & SCPP (v2004r1 to v2018) systems through various versions for EMEA clients. Implementation of Manhattan SCALE and production support of Softeon WMS.Received 2 spot light awards 12, 13Nominated for presidential leadership award Manhattan Associates 13PROFESSIONAL EXPERIENCEManager Projects - Supply chain Cognizant UPS Apr 21  Till DateProject 3: Manhattan WMOS 2010v Client: Macys Feb24  Till DateTechnology Architect/Leading WMS Support Team.Managing WMS applications support projects transition from Zensar and TCS support teams for our new managed services project. KA, Shadow and Reverse shadow phases has been successfully completed and final signoff has been done.Project 2: Manhattan WMOS 2006v Client: UPS Jan22  Jan24Leading one of the GWS healthcare development team (Team size 9).Leading Falcon development team for GWS HC managed services.Maintaining project tracker, weekly status report and cell velocity report and presenting them to respective management teams on weekly basis.Managing project life cycle for all projects using SMC(Service now), TPL(Third Party Liability, Salesforce), Kneat, TFS(Team Foundation Server, VS2022) SCR, WR tools.Providing initial designs for defect fixes, once approved, managing the whole project till production deployment and hyper care.Discussing, providing initial design and ROM for new requested TPL's by client. Once approved, providing detailed design with project module estimated timeline. completing the project life cycle taking care of the healthcare compliance (ROM, MS Visio design, AP-350, AP-455, support handover document, managing development, SIT, UAT deployment, OQ, PQ, OPQ, UDASH, PROD deployment and hyper care.Providing/arranging training to team when all required on WMS functionality, technical trainings, current TPL/defect discussions.Scheduling and managing daily status calls, weekly and monthly report calls.Designing and developing Value added service-related projects to reduce incident counts for support team as well as helping OPS to optimize/simplify the operation process.Project 1: Softeon WMS Client: UPS Apr21  Dec21Managing and Providing Production Support (Team size 6).Provide production support for multiple clients (Dyson, CAFAN, CAFOA, Tip TOP TUX, Google, DTV, Phillips, Kawasaki etc).Distributing SCM tickets in team based on priority/complexity.Resolving all sorts of issues raised by OPS related to softeon, providing data fixes, asking softeon for code fix if needed, providing workarounds, providing solutions by requesting change in SOP (SOP optimization) with clients.Managing SMC incident tracker on weekly basis and presenting to customer on what steps taken to resolve the issues.Providing resolution plan tracker for upcoming events like PI counts, Deployments, New client go-live.Maintaining/distributing weekend support plan, team vacation tracker plans.PATIL SALAVAMMANAHALLI DODDASIDDAJJA SWAGATHManhattan WMOS CLASSIC/SCPP/SCALE (2004R1 to 2018)Softeon WMSSME, Solution Architect & Techno-Functional ConsultantAWARDS & ACHIEVEMENTSPROFESSIONAL SUMMARYCONTACT INFORMATIONWORKSHOPS & CERTIFICATIONSTeam Leadership & ManagementImplementation, Testing, Support, Product Management & Issue Resolution(WMOS Classic & SCPP)Implementation/testing Manhattan SCALEProduction support for softeon WMSRequirement Gathering & TechnicalDocumentationSolution ArchitectureTechnical LeadershipTraining & DevelopmentOperational ExcellenceClient Relationship ManagementProcess OptimizationRoot Cause Analysis, Dead Lock AnalysisManhattan WMOS Classic & SCPP (SCOPE) v204R1 to 2018 (Supply chain domain), C++ Data Structures Oracle PL/SQL DB2Manhattan SCALE DISH Promo Oracle business suite erp AirTV Beacon CSAEIS, MIF and DIF integration frameworks.Myship+, ConnectshipZebra label designingCognos, Jasper, Crystal reportingSofteon WMSAgile (Scrum Methodology)Interfaces (EIS, MIF & DIF)Stored Procedures & Shell ScriptingHPQC/ HPALM Star Team (repository tool) SalesForce Jira Confluence ServiceNow (issue tracking systems) PuTTY FileZilla WinSCP PL/SQL Developer ToadAttended Manhattan WMOS (Warehouse Management Open System) Track-one training for both SCPP and Classic Apr 14 & Apr 10French A1 certified with 80 hours of general French and 40 hours of Supply chain Alliance Francaise Aug 11Participated in the on-call team as L1 support resource to resolve critical work stoppage issues of various customers Manhattan AssociatesTest Engineer - Supply chain Discovery IT Groups LLC DISH Networks Sep 20  Nov 20Project: Manhattan SCALE (2016) Client: Dish NetworksTestingResponsible for creating E2E test scripts for features and executing them using ALM.Responsible for E2E testing for WCS including (Manhattan SCALE, DISH Promo, Oracle business suite erp, AirTV, Beacon, CSA).Creating defects in ALM and reporting them to the respective teams.Senior Consultant - Supply chain COLLABERA WIPRO Jan 19  Mar 19Project: WMOS (SCPP2018) Client: TJX Companies (TJ Max)Team Leadership, Testing Implementation & SupportFacilitated end-to-end implementation consisting of requirement analysis, modification design, configuration and data migration.Worked on WMOS integration with MHE & WCS systems using EIS, MIF and DIF.Performed end-to-end testing in sprints, writing & executing test scripts and cases, reporting issues to Manhattan and retesting given fixes.Rendered assistance to Inbound and Outbound teams in writing test scripts, creating test data and executing.Handling escalations and rendering training on WM (SCPP V2018).Package Solution Consultant - Supply chain IBM Nov 17  Apr 18Project: WMOS (SCPP2017) Client: DHLIssue Resolution, SCPP Implementation & SupportImplemented Manhattan WMOS SCPP (v2017) in Genesis test environment module wise including client specific modifications and SDNs provided by Manhattan in subsequent sprints in agile model.Testing and reporting bugs to Manhattan and retesting the provided fixes by Manhattan for DHL (3PL) for GENESIS using HPQC software.Closely coordinated with the development and implementation team in Manhattan to fix and resolve issues.Senior consultant - Supply chain Zentek infosoft Infosys Feb 17  Nov 17Project: WMOS (SCPP2016) Client: GAP INCClient Relationship Management & Process OptimizationLed an SCPP support team of 12 in capacity to provide L2 support for GAP warehouses in Fishkill and Brampton.Discussed the existing bugs with client and reported the same to Manhattan for fixing.Guided teams, streamlined SOPs and Business Processes to reduce recurring issues.Gained insights w.r.t WCS like ASRS inbound and residual (TGW), Put-wall (Pyramid), Sterling OMS, POET, JESSIE, Mosaic.TECHNICAL SKILLSBUSINESS SKILLSEDUCATIONB.C.A Saraswathi hi-tech college,Chitradurga, Karnataka Aug 03  May 06M.C.A VTU  SIT Tumkuru, Karnataka Sep 06  Jun 09Senior consultant - Supply chain Expicient Soft Pvt. Ltd Mar 16  Jun 16Project: Fanatics/WMOS (SCPP2016) Client: Fanatics Bulls Bay & common wealth warehouseRequirement Gathering & Technical DocumentationCreated and updated Test execution plan tracker w.r.t daily test execution status via graph of planned execution, current execution, number of defects on a daily basis.Prepared module wise execution plan, created resource plan tracker for team Fanatics.Project Management & AutomationManaged project Fanatics from requirement gathering, drafting requirement documents, creating standard design documents, managing SDN deployments, writing test cases, test scripts and executing test scripts to find defects.Discussed defects with onsite team and created Jira ticket while following up with the issue.Led an Automation team of 3 to explain automation test candidates on every test case & execution flow.Senior Technical Analyst - Supply chain Manhattan Associates Jun 10  Dec 15Project: Manhattan WMOS Classic and SCPP (v2004R1 to v2018) Client: WELDOM, KIABI, Samsung, Adidas, Heineken, Tally Weijl, House of Fraser and more (EMEA region)Technical Environment: C++ Windows UNIX Oracle SQL Server DB2 Microsoft Visual Studio Salesforce Starteam Jit-JiraTeam Management & Stakeholder ManagementManaged a team of 6 while reporting to the offshore manager and Onsite Consultants (all EMEA locations).Effectively supervised the planning and distribution of work in the EMEA team.Collaborated with Project Managers and other Stakeholders w.r.t project status while identifying issues and user concerns to address the same with appropriate solution.WMOS Product Management, Development, Testing & ImplementationStreamlined procedures to fix issues and guide modifications while debugging C++ code in Windows environment.Designed, Developed, Tested and Implemented modifications for all EMEA region Clients of Manhattan across multiple modules of Manhattan WMOS Classic and SCPP.Analyzed and resolved technical issues post customer implementation.Developed high-quality, client specific modifications within the established timelines.EIS, MIF and DIF Integration frameworks to connect to host, Vocollect and MHEs.Requirement Gathering, Software Configuration & ModificationAnalyzed the Warehouse Layout and Business flow for planning and designing the modifications on top of the WMOS Base Product for France and NL clients.Assisted on weekends to support work stoppage issues as an on-call support.Implemented software configuration changes to support business processes.Collaborated with business users to determine business requirements and translated them into system requirements.WMS Root Cause Analysis & Solution ArchitectureAnalyzed and resolved WMS performance problems by identifying the root cause and assigning problems to analysts on priority basis.Managed production support, SDN deployments, troubleshooting of performance issues, backups and recovery, WM database refreshes, WM Archiving, purge configuration & setup.Software Developer/Project Engineer Webpatshala Solutions May 09  Jun 10Project: Radiance IMS  Healthcare Technical Environment: C, C++, Visual Studio 2003, windows

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