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Candidate's Name
EMAIL AVAILABLE Aurora, CO PHONE NUMBER AVAILABLELINKEDIN LINK AVAILABLECOMPUTER REPAIR TECHIT professional with demonstrated experience providing help desk and technical support, system administration, and problem resolution support in highly adaptable environments. Demonstrated expertise in managing systems across Windows, macOS, and Linux platforms. Setting Up networks, Skilled in swiftly diagnosing and rectifying complex hardware and software challenges to maintain uninterrupted business operations. Experience in system imaging. Possesses robust communication abilities, complemented by a loyal commitment to continuous learning in the realm of cutting-edge technologies. Excels in collaborative settings, leveraging analytical skills to identify issues, propose effective strategies, and implement client-centric solutions. Renowned for delivering exceptional training sessions, and distilling complex technical concepts into easily digestible information. Core competencies include:Help Desk Troubleshooting Customer Service Relationship Management Hardware Installation Leadership Computer Repair Data Analysis Coaching & Mentoring Store Management Resource ManagementEXPERIENCEBEST BUY Corporate Inc. 10/2015 - 4/2024IT Consultant, Pc Repair Tech (7/2020 - 4/2024)Provide Sales Rep/Customer Service Technical support and troubleshoot client IT issues, Manage inventory and vehicle maintenance, and process paperwork and payments. De-escalate difficult client interactions as needed.Create new client tickets, Set up hardware, and install/configure software and drivers.Troubleshoot system failures and bugs to restore functionality, Setup Wi-Fi servers, Installed Cameras and Doorbells.Provide training on usage of devices and software.Help Desk Advanced PC Repair (7/2017 - 7/2020)Assisted with checking clients in and making new client tickets.Troubleshot equipment and handled operating systems such as Windows, Mac OS, and Chrome OS.Assisted Clients with Custom Computer Builds, Updated technology, and tested newly installed Hardware and Software, Detected and fixed computer malfunctions, as well as replaced and repaired computer parts.Department Leader/Supervisor (10/2015 - 7/2017)Engaged with customers in a warm and friendly manner to build trust and provide excellent service.Recommended products and solutions that met customers' needs.Assisted customers with purchases, returns, and exchanges.Maintained merchandising and ensured the department was clean and well stocked.TOOLS & TECHNOLOGIESMicrosoft Word Microsoft Outlook Windows macOS Chrome OS LinuxAWARDSTriple Threat Award - client satisfaction, Sales, Services