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Title Assistant Manager Customer Service
Target Location US-PA-York
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Phone Available with paid plan
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Candidate's Name
Street Address   PHONE NUMBER AVAILABLE  EMAIL AVAILABLEEXPERIENCEPOSITION DUTIES DATESClerk 3/Assistant ManagerPennsylvania Department ofTransportationBureau of Driver and Vehicle ServicesProblem Research and ResolutionSupportHarrisburg, Pennsylvania 17104 Acting Supervisor positionTrain newly hired SupervisorsTrain newly hired employeesProcess out of state vehicles and previously PA owned vehicles into new PA customersProcess disability placard applications and send out placards per mail and in Messenger boxes. Scan, print and mail documents to constituents and representatives from the PA Capital complex and Senate offices Process license plates sent in to be discarded,surrendered for insurance purposes, etc. Utilize computer programs (including IMS andDatabase) Communicate with legislative representatives directly via e-mails and telephone Complete tasks utilizing Microsoft programs Research information regarding customer files using BMV and BDL programs (including Robo, NMVTIS,etc.)Resolve issues pertaining to customers files and paperworkMarch 2018-October 2021Clerk 2Pennsylvania Department ofTransportationBureau of Support ServicesDiv. of Budget &Procurement/ContractsHarrisburg, Pennsylvania 17104 Train newly hired employees Communicate with customers directly via e-mails, telephone and in person Perform mail runs for Budget & ProcurementDepartment Create files for new customers and customers renewing contracts Create renewal letters for customers requiring contract Extensions Scan, print and mail documents to customer businesses Request and mail authorization cards to customer businesses Add, delete and change employee names on customer contracts utilizing form MV-73B (Messenger and/orAgent Service Employee Report for PennDOT) Add new dealers (customers) in database utilizing form MV-349 (Application For Vehicle Dealer Registration Plates For Dealers Licensed by Department of State) Utilize computer programs (including IMS andDatabase) Complete tasks utilizing Microsoft programs Request M-375 (Bond form) if any information needs to be changed/updated in our system programs. Prepare and send out paperwork dealing with Contracts including requirements, renewal letters and copies of contracts.October 2016  March 2018Clerk 1Pennsylvania Department ofTransportationBureau of Support ServicesDepartment of Messenger ServicesHarrisburg, Pennsylvania 17104Train newly hired employeesScan and print mail documentsSort/distribute mail to messengers (for delivery to customers)Prepare batches of correspondence (documents) to be processedand sent to associated partiesPerform mail runs and deliver mail throughout building June 2016  October 2016Clerk TypistDepartment of Labor and IndustryHarrisburg, PA 17121Train newly hired employeesDistribute copies and correspondence to associated partiesScan and print mail documents and maintainconsolidated filesCompute unemployment information in the IMS(Information Management System) database, purgedocuments and compile folders Utilize office machines to create legal documents via fax and scanner. File a variety of confidential recordsCreate mailing address labels for miscellaneousclaimantsJune 2015-June 2016Customer Service/CashierTaco BellHarrisburg, PA 17101Train newly hired employeesInitiate the opening of the business on time in order to regulatethe proper business scheduleAchieve top performance level and daily quotasExpedite accurately and efficiently in the allotted time whilemaintaining a less than 5% error rateProvide great customer service in a fast pacedenvironmentOperate cash register and complete cashiers duties August 2014-June 2015Customer Service/CashierTropical SmoothieHarrisburg, PA 17101Accomplish the daily resolution of a 0% error ratePerform business maintenance dutiesProvide orderly food and beverage service to customersAct on any other tasks deemed essential for theendurance of the vocationAugust 2014-November 2014Billing ClerkNew England Motor Freight Inc.Camp Hill, PA 17011Handle data from different billing archivesEstablish and maintain an organized filing system Scan and print informational reportsMarch 2014-August 2014Customer Service/CashierMcDonald'sCuba, NY 14727Provide quality customer serviceManage cash from sales and complete cashier dutiesReplenish goodsSterilize surfacesMaintain orderly business processesAugust 2013-November 2013Hostess and ServerApplebeesOlean, NY 14760Provide accurate and swift order serviceOversee seating arrangements and attend to patron requestsEnsure that the customer has an exceptional dining experienceMay 2013-August 2013Packaging AssistantEmpire CheeseCuba, NY 14727Validate dates/ times on each item in its designated location(s)Distribute a variety of products to companiesthroughout theUnited States Document and monitor distribution of products.September 2012-November2012Pharmacy TechnicianSt. Anthony PharmacyNew York, NY 10032Prepare medications for patients dealing with specific ailmentsArrange, file and organize medical documentsDecontaminate laboratoryMay 2012- July 2012VOLUNTEER WORKPOSITION DUTIES DATESPatient Assistance Volunteer Assisted patients with daily activities and errands Assisted with supply requests Liaison for supervisor with laboratory Conducted New Volunteer trainingSummer (2007-2010)Personal Care Assistant  Assisted individual with autism with daily activities Assisted individual with autism with cognitive skill practice Assisted with administration of medicines Assisted with travel arrangement2002-2011EDUCATIONSCHOOL DEGREE/ CERTIFICATION MAJOR / SPECIALTY DATE / YEAR Ramapo Senior High School (NY) High School Diploma General Studies September 2006  June 2010Dominican College of Blauvelt(NY)16 Credits General Studies August 2010  May 2011COURSES / TRAININGCross Cultural Communication Social Media Dos and Donts New Employee Orientation Workplace Violence Prevention Preventing Discrimination & HarassmentEthics in the WorkplaceManaging Electronic Records Security Awareness/Identity Theft PreventionEmployee Emergency AwarenessSafety Policy Employee Safety Awareness SEAP  Drug Free Workplace Microsoft Office Professional 2010 Non-PO Invoicing Account Codes SAP Navigation Security Awareness/ Acceptable Use2017PennDOT Diversity in the WorkplaceMicrosoft Windows 7 - Essentials Preventing Lifting and Back Injuries State Records Management Customer Focus 1-2-3-4 Safe Driver Training Online PennDOT Working Rules Active Shooter Training Email Encryption for Employees Continuity of Government COMPUTER SKILLS / OFFICE MACHINESMicrosoft Software Windows 7 Adobe SAPExcel Outlook PowerPoint WordREFERENCESEdna Lockhart-Rothwell Andre Williams II DeAndre Nordt Lead File Clerk National Public Relations Director CEO/President-Keystone Passionate CarePHONE NUMBER AVAILABLE PEAS Inc. CEO/President-Keystone Professional ConsultantsPHONE NUMBER AVAILABLE PHONE NUMBER AVAILABLE/pre>

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