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Professional SummaryHelpdesk/Desktop Support professional with 20 years of experience in managing and securing various systems and software. Expert in Mac, IOS, and Microsoft operating systems, with robust skills in network administration and customer service. Adept at data migration, backup, and recovery, striving to enhance IT infrastructure and user experience. overseen and managed a company with over 20 employees in the day-to-day operations, purchasing tools and materials. designed and implemented contracts for simple to complex I.T. needs of our customers ranging from the design and installation and administration of access control system, security and camera systems, data migration and roll outs for large institutions such as universities and data centers. small and large offices. provided solutions for hardware and software updates and upgrades based on client's needs and expansions and implemented security and data backup solutions for all clients.SkillsMicrosoft operating systems and softwareDesktop hardware and peripheralsServer administration and securityIP and SIP phone systemsMac and IOS systems and softwareNetwork administration and securityCustomer service using ticket-based service request platformsData migration, backup, and recoveryCustomer SupportInnovation managementIT service managementNetwork ArchitectureDisaster RecoveryProposal DevelopmentTechnical leadershipTechnology IntegrationOperations ManagementProficiency in [Technology]Reporting capabilitiesTraining and mentoringBusiness AdministrationContractor OversightContract ManagementStaffing and recruitingRisk ManagementDisaster Recovery PlanningOperating systemsClient/server networksStaff ManagementEmployment HistoryIDR BrooklynChief Technical Officer06/2017 - 06/2024Managed remote desktop support, resolving complex technical issues and optimizing system performance for enhanced productivity across distributed teamsStreamlined remote desktop processes, reducing average resolution time and improving user satisfaction scores through proactive troubleshootingImplemented cutting-edge remote support tools, enabling seamless collaboration and drastically reducing downtime for remote employees.EducationKatherine Gibbs New York City Associates degree computer science in Computer Science GPA 3.7 |
