| Candidate Information | | Title | Sales Representative Customer Service | | Target Location | US-MS-Jackson | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
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Click here or scroll down to respond to this candidatecassie.cas8@gmail.Lynn com Jackson, Watkins MS PHONE NUMBER AVAILABLEWORK HISTORYSale s Associate at Dillard sStreet Address /2008 - 10/2014 (7 years)SellingCashierMerchandisingTraining other Sales AssociatesStrong outgoing personalityStrengths in operationsTeam orientedStrong leadership skillsINSIDE SALES REPRESENTATIVE OUTSIDE SALES REPRESENTATIVE at BASF 11/2006 - 09/2007 (1 year)Chemical Catalyst Operations Decreased lead times, increase product availability, and minimize expense withleading edge logistical strategies. Engaged all internal and external resources to rectify and remedy current andpotential customer concerns. Managed the ADM and Bunge Oils accounts valued at more than 15 million inrevenue on annual basis. Deployed an optimal mix of market communication to maximize new businessorigination for both newly developed and existent products. Prepared business case analyses and proposals obtain unique product information, provide brochures, tele marketing, and followed up in person and over the phone. Provided timely and accurate business forecasts to ensure Just In Time(JIT)availability for all products throughout the entire supply chain. Wrote guidelines for customer service and inside sales to facilitate the implementation of the International Standards Organization 9000 (ISO 9000) qualityassurance system. Recognition of ExcellenceCanadian National rail services refunded BASF 100,000 as a result of highly effective rail car utilization.AC Humko Award for outstanding customer satisfaction. CUSTOMER SERVICE REPRESENTATIVE at Engelhard Corporation 09/1991 - 05/1993 (2 years) Forged lucrative long term relationships with key clientele Proctor Gamble, BP Oil, ADM, Cargill, and JM Smuckers. Set proper client expectations and appropriately prioritized Corporate capabilities tomeet the individual needs of each customer Managed product importation and domestic transportation to facilitate effectivesupply chain management and ensure timely delivery. Recognition of ExcellenceExceptional Quality Award for the reduction of logistic and order fulfillment expense by .5 million.Merit Award and 5000 for the attainment of remarkably low expenditures associated with sales activity.Merit Award for the training of the JD Edwards system. The system facilitated order fulfillment at an off site warehouse. Customer Service Representative at01/1980 - 12/1991 (12 years) Excellent communication skills with customers online, by phone, in person, provideproduct service information, pricing, resolve customer concerns, and complaints. Process all incoming orders Accounts Receivables Invoices all orders for assigned territory on a daily basis Issued credits to customers to remedy customer dissatisfaction (quality, shortage,etc.) Assisted Credit Department with collections and credit issues. Data Entry for all customer accounts. Great math skills Assisted in taking Inventory quarterly for plant and warehouse sites Develop and maintain long term relationships with shippers and consignees byproviding excellent service. Dispatch all phases of transportation, truckloads, containers, pneumatic trucksand rail. Interaction with Account Managers on a regular basis to keep them informed ofcustomer issues.Contract Management and Negotiations Negotiate favorable contractual arrangements. Identify and remedy current and potential contractual shortfalls to ensure completecustomer service.ADMINISTRATIVE OFFICE MANAGER at06/1989 - 04/1991 (2 years) Supervised the Payroll Department Accounts Payable. Supported the Manager with union negotiations, made travel arrangements, andscheduled business meetings. Assisted the Plant Manager with all professional needs. Submit ted monthly reports for my territory to Plant Manager . Maintained customer files Answered multi phone lines. Ordered supplies and purchased office equipment. ORDER CLERK at Harshaw Filtrol06/1976 - 05/1988 (12 years) Received Customers orders via telephone Completed daily invoices for customers Dispatched trucks and railcars Receptionist Maintaining customer files Interacting with Customer Order Productions Shipping product samples to customersEDUCATIONJackson State UniversityGraduated 1970Bachelor of Science in SociologySKILLSAgile, 7 yearsHealthcare IT, 8 yearsProject life cycle, 9 yearsProject Manager, 9 yearsLANGUAGESEnglish, FluentSOCIAL NETWORKSFacebook, https://FacebookTwitter, https://NoLinkedin, https://LINKEDIN LINK AVAILABLE? utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_ap ABOUT MEI served in the militaryI have a drivers licenseI have management experienceI have a security clearance |
