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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryExcellent oral communicator having held numerous positions dealing with the public daily. Ability to self-start and provide superb customer relations. Adept at making others feel relaxed and comfortable in any environment. Offering skills in office support and office equipment.EducationJohn Bartram High School, Philadelphia, Pennsylvania.Philadelphia School of Office Technology, completing the Computer/Secretarial Program within 9 months.Skills & AbilitiesOrganization: ExpertComputer: ExpertCustomer Relations: ExpertExperienceTHE BETTINGER COMPANYEEOC FEDERAL AGENCY (EQUAL EMPLOYMENT OPPORTUNITYCOMMISSION) MARCH 2023 MAY 2024Responsible for front desk duties at the Philadelphia District office. Answering questions to provide customers with adequate information regarding a case or providing proper documentation with assisting customers with filing an inquiry with the EEOC.PENN MEDICINE AUGUST 2022 OCTOBER 2022Assisted patients in locating a physician using Salesforce and gathering more information regarding physicians for patients. Answered telephones at a Call Center Attendant capacity. Responsible for transferring patients to the appointment line.CAREERS USA SCHOOL DISTRICT OF PHILADELPHIASEPTEMBER 2001 APRIL 2022Responsible for providing parents, guardians and/or caretakers with information regarding the Flat Rate Program, which involves transportation services for students. Responsible for notifying parents, guardians, and/or caretakers of school bus schedules. Using Outlook to communicate with individuals requesting information regarding the Flat Rate Program.THE BETTINGER COMPANYCITY OF PHILADELPHIA SEPTEMBER 2020 JUNE 2021Worked for the PHMC (Public Health Management Corporation) as a Temp Enrollment Specialist. Responsible for checking and forwarding voicemails received. Responsible for answering questions from families and case managers requesting enrollment into Access Centers and/or any questions regarding Access Center Service.UNITED WAY OF SOUTHERN PA JANUARY 2020 MARCH 2020Responsible for administrative assistant duties. Assisted with filing and organizing over 5,000 emails. Responsible for reorganizing filing system with the Director.NATIONAL WORKFORCE OPPORTUNITY NETWORK (NWON)PWRT SERVICES OCTOBER 2019 DECEMBER 2019Preformed Receptionist duties. Responsible for data entry using Excel platform. Used Microsoft Outlook regarding communications. Responsible for inputting patient information and scanning claim information.MANPOWER WOODSTOCK MUTUAL HOMES, INC DECEMBER 2018-OCTOBER 2019Preformed Administrative Assistant duties. Collected monies owed for rent from residents. Communicated with others using Microsoft Outlook.SANTANDER BANK DECEMBER 2018 OCTOBER 2019Preformed Administrative Assistant duties. Managed databases, such as Unifi, which is used in checking addresses and other information regarding properties. Researched homeowners credit using Equifax. Verified homeowners insurance information was correct.RANDSTAD MAY 2018 AUGUST 2018EDUCATIONAL COMMISSION FOR FOREIGN MEDICAL GRADUATES FILE CLERKFRANCIS CAUFFMAN RECEPTIONISTPIERCE COLLEGE ADMINISTRATIVE ASSISTANTSTATE FARM OFFICE ASSISTANTResponsible for the management of confidential file retention. Answered inquiries regarding general employment and benefits. Responsible for scheduling appointments and managing the Directors calendar.KELLY SERVICES FEBRUARY 2017 NOVEMBER 2017NORTH X NORTHWEST APARTMENTS ADMINISTRATIVE ASSISTANTPHILADELPHIA SCHOOL DISTRICT SECRETARYGreeted staff, parents, guardians and/or caregivers. Provided front line support for fast paced office environment. Used Microsoft Office when completing tasks.UNIQUE ADVANTAGE (UA) STAFFING APRIL 2012 JULY 2015CONTRACTUAL ADMINISTRATIVE ASSISTANTWHARTON SCHOOL ZELL REAL ESTATE CENTER RECEPTIONISTHOUSING & CONFERENCE SERVICES ADMINISTRATIVE ASSISTANTREAL ESTATE & PROGRAMS ADMINISTRATIVE ASSISTANTSPECIAL EVENTS & PROGRAMS ADMINISTRATIVE ASSISTANTPHILADELPHIA HOUSING DEVELOPMENT CORPORATION (PHDC) JANUARY 1995 2011BASIC SYSTEM REPAIR PROGRAM SERVICE REPRESENTATIVE IIREAL ESTATE DEPARTMENT SERVICE REPRESENTATIVE IResponsible for maintaining and updating clients applications and reviewing accurate status of applications. Scheduled appointments for prospective clients for Basic System Repair Program/Weatherization Program. Prepared subcontractor agreements, purchase orders, and changed orders when needed. Typed and prepared submittal forms.References Available Upon Request |