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Click here or scroll down to respond to this candidateCandidate's Name
SUMMARYMotivated team leader with 5 plus years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.EXPERIENCEAssistant Manager Whataburger Lancaster, TX June 2016 - July 2022 Organized schedules, workflows and shift coverage to meet expected business demands. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Delegated daily tasks to team members to optimize group productivity. Collaborated with store manager to develop strategies for achieving sales and profit goals. Enforced company policies and procedures to strengthen operational standards across departments. Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Resolved customer inquiries and complaints requiring management-level escalation. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Proposed or approved modifications to project plans. Created and managed budgets for travel, training and teambuilding activities. Mediated conflicts between employees and facilitated effective resolutions to disputes. Interviewed prospective employees and provided input to HR on hiring decisions.CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEDallas, TX 75215 Assisted with developing and implementing marketing strategies to improve sales and profitability. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Lead Supervisor Security Officer All Nation Security Dallas, OR March 2017 - October 2019 Observed patrons and customers to quickly address security situations. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Monitored premises and recorded activity in daily officer reports. Screened visitors and employees for weapons and contraband with hand wands and metal detectors. Reported safety hazards for remediation response. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity. Verified photo IDs and tickets to allow guests passage. Monitored employee productivity to provide constructive feedback and coaching. Complied with company policies, objectives and communication goals. Provided ongoing training to address staff needs. Reviewed completed work to verify consistency, quality and conformance. Checked footage and live feeds from surveillance cameras for trespassers and criminal activity. Enforced security regulations and escorted non-compliant individuals to private areas for processing. Monitored building and property entrances and exits to detect intrusions and protect assets.Customer Service Manager Walmart Lancaster, TX September 2015 - August 2018 Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Maintained knowledge of company products and services to promptly resolve complaints and concerns. Demonstrated excellent communication skills in resolving product and consumer complaints. Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings. Assisted staff with resolving complex customer issues and implementing targeted solutions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. Evaluated employee job performance and motivated staff to improve productivity. Upheld quality control policies and procedures to increase customer satisfaction. Delivered continuous training to associates to maximize performance and customer relations skills. Evaluated and authenticated returns, exchanges and voids. Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations. Audited customer account information to identify issues and develop solutions. Organized client contracts, records and reports to strengthen traceability. SKILLS Sales Monitoring Product and Service Knowledge Training and Development Budget Management Complex Problem Solving Managing Operations and Efficiency Staff Training Employee Coaching and Motivation Team Leadership Teamwork and Collaboration Work Planning and Prioritization Customer Relations Performance Evaluations Team Building Problem Resolution Recruitment and Hiring Goal Setting Performance Tracking and Evaluation Microsoft Office Expertise Staff DevelopmentEDUCATION AND TRAININGBBA Business Management Texas Christian University, Fort Worth, TX May 2018 |
