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Click here or scroll down to respond to this candidateCandidate's Name
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Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLESummaryPersonable customer service representative with 11 years of experience specializing in communication, customer service and client relations. Strong evaluative and analytical skills used to assess client needs, facilitate conflict resolution, and promote customer satisfaction. Collaborative team member capable of motivating associates to maintain high customer service standards and foster positive relationships with clientele.Work HistoryClaims Adjuster, Geico - DC Metropolitan Area September 2022- January 2024-Conduct investigative analysis to determine applicable policy coverage, settlement, and payment authorization. Conduct verification of customer insurance coverage and policies to determine compensation and claims following accidents.-Serve as point of contact for customers, informing them of their unique policy benefits, and coverage throughout the claims process. Routinely compile statements from customers, accident victims and firsthand witnesses in support of the claims process and the development of legal documentation for settlements.-Perform in-person and virtual investigations to assess vehicle damage, property value, and medical data to resolve claims and settlements. Coordinates with internal Geico customer service, legal and auto repair service teams to complete claims transaction.Sales Representative, Sprint - Annapolis, Maryland. August 2019- August 2022-Primary point of contact responsible for addressing customer needs. Responsible for preparing and submitting all required sales documentation, managing new leads from inbound and outbound calls, responding to emails, and managing walk in customer traffic.-Collate and verify all required financial documentation, inform clients of payment schedules, conditions, and insurance needs. Assess and report loan applications for accuracy as needed.Sales Lead, Under Armour Largo, Maryland June 2018- December 2019-Assist in stocking shelves following corporate standards for new products and replacing products as needed. Responsible for marketing displays, monitoring inventory, and tracking store sales. Monitor and resolve both customer and merchandising issues.-Mentor associates on sales presentation and product application. Supervises new hire training, conducts performance reviews, and documents performance issues.-Patrol Security, Blue line Security Services - Landover, Maryland June 2016-June 2018-Secured premises and personnel by patrolling property and monitoring surveillance equipment.-Prepared incident, accident and other reports as required during specific post assignments.-Report safety hazards and defective equipment in need of maintenance or repair. Responsible for providing on the job training and orientation to new security agents as needed.EducationDr. Henry A. Wise High School High School Diploma, 2013.SkillsProficient in Microsoft OfficeExcellent Customer ServiceCertificationsCompTia Security+ |
