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Click here or scroll down to respond to this candidateCandidate's Name
Administrative AssistantEMAIL AVAILABLE PHONE NUMBER AVAILABLELinkedIn Littleton, CO Street Address
Accomplished Administrative Assistant with proven track record in front office management, financial administration, and enhancing patient experiences. Excel in optimizing operations through effective scheduling, meticulous record-keeping, and robust financial management. Pride in developing treatment plans and improving accounts receivable processes, resulting in streamlined insurance claims and payment postings. Possess strong leadership skills, with history of maintaining high occupancy rates and implementing strategic marketing initiatives as Property Manager. Bring blend of organizational acumen, customer service excellence, and fluency in two languages, complemented by consistent, team-oriented approach. Determined to leverage skills to provide superior administrative support and contribute to organizational success.Areas of Expertise Front Office Management Scheduling & Record-Keeping Accounts Receivable Management Financial Administration Leadership & Team Management Patient Experience Enhancement Insurance Claims Processing Risk Management Tenant RetentionProfessional ExperienceHeartland Dental, Littleton, COBusiness AssistantOct 2022 May 2024Oversaw front office responsibilities including phone answering, mail/email handling, and communication with patients and insurance companies. Managed patient scheduling, records maintenance, and appointment coordination for multiple providers using company software. Handled filing of insurance claims, performed benefit verification, and processed insurance and patient payments, managing accounts receivable duties. Evaluated treatment plan fees and discussed payment alternatives with patients. Collaborated with providers and team to implement office systems to enhance efficiency. Executed general office tasks and addressed patient inquiries regarding billing or payment. Supervised office supplies inventory levels and reordered when necessary.Developed comprehensive treatment plans tailored to individual patient needs.Managed accounts receivable and accounts payable processes efficiently.Facilitated collection of reports and streamlined processing of insurance claims.Crossings at Bear Creek Apartments & Arapahoe Club Apartments, Denver, COProperty ManagerAug 2021 Aug 2022Oversaw property operations, ensuring adherence to company standards in lease administration, rent collection, and marketing. Delivered exceptional customer service and conducted recruitment, interviews, and training sessions for associates. Fostered motivating environment by providing coaching and promoting development. Implemented strategic marketing plans to attract and retain residents effectively. Managed resident complaints and served as liaison between residents and corporate office. Oversaw property and associate safety records, maintenance schedules, and repairs. Ensured timely rent collection, prepared property operation reports, and trained leasing staff.Maintained consistently high property occupancy rates, ensuring optimal revenue generation.Effectively managed rent collections, minimizing delinquencies and maximizing cash flow.Streamlined property operations, leading to increased efficiency and productivity.Bear Valley Park Apartments, AMC, Denver, COAssistant Community ManagerMar 2019 Aug 2021Oversaw rent collections, rent posting, and issuance of late notices, while conducting thorough inspections of move-outs and vacancies, preparing apartments for new residents. Skilled in handling bad debt collections, completing dispositions, and managing delinquency, and supported processes for move-outs, service requests, and resident transfers. Implemented lease renewals and initiatives for resident retention and addressed resident issues by handling calls, requests, and concerns effectively. Processed resident payments and ensured accurate updates of system accounts, while maintaining meticulous records of rental payments and tracking delinquent accounts.M2 Apartments/Bluesky Landing, AMC, Denver, COLeasing Specialist/ Leasing ConsultantSep 2016 Jul 2019Upheld property standards per company guidelines to boost property traffic, improve closing ratios, and surpass occupancy goals. Proficient in Multi-Family Leasing, handled inquiries via phone, websites, and marketing sources with effective follow-up for site visits and inquiries. Managed all aspects of apartment rentals, move-ins, and lease renewals, including traffic generation, leasing, and prospect qualification. Delivered top-notch customer service and showcased exceptional organizational abilities, skillful in handling multiple tasks in fast-paced settings. Addressed requests promptly, scheduled property showings, and welcomed clients, showcased properties, and finalized lease agreements. Assisted potential tenants with paperwork and logistical coordination for seamless move-ins, marketed diverse properties to potential clients, consistently surpassing targeted closings, and cultivated enduring relationships with property owners and industry experts to provide superior leasing advice.EducationDiplomaDel Valle High School, El Paso, TXAccomplishmentsManaged 298 individual units across various residential family properties.Won the Leasing of the Year award in 2018 for the Colorado Region.Consistently scored 90% or higher on multiple leasing shops in all three roles, achieving three perfect scores. |
