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Title Customer Service Political Science
Target Location US-GA-Duluth
Email Available with paid plan
Phone Available with paid plan
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Bachelors in political science &Minor in Communications& MathematicsInformation :Email EMAIL AVAILABLEPhone (cell) : PHONE NUMBER AVAILABLEObjective: To ensure a safe and robust work environment by tending to customer needs and wants. Attack problems head on and troubleshooting software systems. Expertise Account Acquisition & Management Cold Calling & Prospecting Advance knowledge of computer systems such as Ios Mac Os, Microsoft, and Android Can analyze graphs and data sets, explain trends. Advance knowledge of accounting and budgeting Trouble shoot systems software and hardware such as MacBooks, Hp laptops, Chrome book and Lenovo. Great customer service skills. Extremely well with mathEducationWatkins Overton High School2012-2016 Honor & Ap Student with Calculus Debate Team Head Of the Knowledge Bowl Scholarship and full ride recipientUniversity of Memphis2016-2019Bachelors in political science, Minor in Communication And Mathematics Honor Student Musical Collective Jazz band lead guitar Alpha Pi Beta mathematics memberEmployment HistoryUniversity of Memphis InternshipCampaign Finical Accountant2017-2019 Set and schedule dates for conferences on a teams calendar. Help calculate and create a budget plan for traveling, food, and advertising. Document expense reports to director via Microsoft Teams along with a spread sheet of cost per city via hotels, food, gas, and advertising. Call and set up appointments for venues, ensure safety for all participants by giving a head count, ensuring all safety exits and fire alarms are audited. Schedule Monthly meeting to ensure team is under budget, forecast projected voters via voter trends and venueSalient Executives2019-2020Entry Level. AccountManager Maintaining a positive relationship with prospective clients and accounts through email, phone, and on-site visits Call and schedule appointments for installation of wireless services with low to high end clients. Use Microsoft Spreadsheet to log in daily quotas. Analyzing graphs and trends through sales data, markets changes, and social media to gain prospects. Follow up with customers about their purchase and help with technical issues regarding wireless services, and software or hardware related issues. Manage a team of 5 employees to ensure each department hits targeted goals, maintain safety, and work within the regulated guidelines. Troubleshoot customers over the phone with their products such as modems, home phone equipment and self-install devices for Wi-Fi..Express EmploymentOnsite HR Assistant2021-2022 Schedule appointments with clients to gain future employees for job prospects. Communicate with specialists to ensure that employers standards align with the employees objectives. Execute payroll tasks such as setting up payment cards, direct deposit information, help assist with i9 and W2tax forms. Commute to job sites to meet new hire and show them around the facility. Guide them through their assignment and ensure safety rules are being followed and align with new hire standards. Put payroll time in Chronos or ADP Create and fix security badges for new hires. Maintain a good connection with clients and employees. Analyze temp turnover rates via spreadsheet to give accurate insights to hire trends. Schedule meetings Via Microsoft office to give a weekly summary of projection per departmentNidec Motor Corporation2022- Present Use warehouse software known as Oracle tool to locate products so customers can be accurately billed. Schedule truck route to with clients such as FedEx, R&L, Holland, XPO to allow products to be shipped and delivered to clients on a timely manner via expected delivery date. Track shipments for clients and give real time data via tracking location and routes. Maintain an organized filing system to allow auditors to easily find past and current billing information. Abide by safety rules and regulations and update Safety Data Sheets to comply with company standards. Create commercial and internation invoices to allow sales to go through. Use Oracle to locate misplaced or lost products. Call clients to maintain a healthy business partnership. Have daily meets to discuss scheduling pre plan for shipment and looks at sales date to ensure our team hit month quotas.

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