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Click here or scroll down to respond to this candidateCandidate's Name
GENERAL MANAGERStreet Address 35TH AVE W #7LYNNWOOD, WA Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLSMaintaining Required ComplianceFlexible ScheduleDecision MakingDelegating WorkVerbal and Written CommunicationDocumentation and ReportingBudget ManagementTraining and DevelopmentEmployee DevelopmentTeam LeadershipTechnical ProficiencyGoal SettingManaging Operations and EfficiencyPerformance Tracking and EvaluationProblem ResolutionTeam BuildingProject PlanningComplex Problem SolvingTeamwork and CollaborationMicrosoft OfficePunctual and ReliableSupply OrderingRelationship BuildingSchedule OversightAccurate Money HandlingSchedulingTeam DevelopmentOpening and Closing ProceduresSchedule ManagementTraining and mentoringBusiness DevelopmentBudgetingStrategic planningStaff ManagementFinancial ManagementBusiness planningCreative merchandisingSales and marketingNegotiationBusiness administrationProblem-SolvingQuality ManagementVerbal and written communicationTeam training and developmentLabor Cost ControlsRecruitmentConsistently meet goalsCost ReductionsMotivationOrganizational DevelopmentEffective leaderOperations ManagementAdministrative SkillsTime ManagementOperations OversightCustomer RelationsStaff SupervisionCustomer Relationship ManagementInventory ControlSkilled negotiatorAnalytical SkillsHuman Resources ManagementInterpersonal SkillsStaff DevelopmentWorkflow PlanningEfficient multi-taskerBudget coordinationCost analysis and savingsCustomer RetentionNetworking abilitiesStaff TrainingDeadline-orientedExceptional interpersonal communicationPerformance ImprovementLeadership and team buildingFacility ManagementStrategic PlanningAccount ManagementMarketingProject ManagementStaff training/developmentEmployee SchedulingVendor NegotiationsSales Team DevelopmentStaffingP&L ManagementPurchasing and planningSupply Chain ManagementBudget DevelopmentProject scopeStaff Training and DevelopmentBrandingFinancial AdministrationStaff MotivationPerformance AnalysisClient Account ManagementRisk ManagementData reviewPerformance ImprovementsBudget AnalysisBudget AllocationEconomic AnalysisMarket AnalysisTeam PlayerExpense ControlCommunity OutreachSales expertiseNew Business DevelopmentTraining and coachingTroubleshooting expertiseSales AnalysisClient RelationsVendor relationshipsProcess AutomationLoss PreventionPerformance EvaluationsBudget AdministrationProcess ImprovementsBusiness AdministrationSuccession PlanningEXPERIENCEChevron, Lynnwood, Wa - Assistant ManagerOCTOBER 2018 - DECEMBER 2023Implemented policies and standard operating procedures and managed quality, customer service and logistics.Managed scheduling, training and inventory control.Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.Enforced federal, state, local and company rules for safety and operations.Planned delivery routing, team workflows and promotional initiatives.Built strong operational teams to meet process and production demands.Collected customer fees, managed refunds and provided complete sales documentation.Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.Processed payments for credit and debit cards and returned proper change for cash transactions.McDonalds, Gomez Northwest, Mukilteo, Wa - General ManagerFEBUARY 2005 - OCTOBER 2018Upheld company standards and compliance requirements for operations.Positioned skilled staff in key areas throughout shift to optimize department productivity.Helped employees accomplish tasks during peak periods.Enhanced operations and boosted productivity through employee training, coaching and assignments.Managed schedules, accepted time off requests and maintained coverage for shifts.Coordinated shift workers for inventory receiving, auditing and restocking.Managed daily cash intake by counting out registers and tabulating profits.Reviewed financial statements to meet targets during shift.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Recruited and trained new employees to meet job requirements.Completed thorough opening, closing and shift change functions to maintain operational standards each day.Remained calm and professional in stressful circumstances and effectively diffused tense situations.Interviewed prospective employees and provided input to HR on hiring decisions.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Delegated work to staff, setting priorities and goals.Communicated with other shift managers to facilitate continuum of customer service.Reported employee behavioral issues, losses and customer complaints to upper-level management.Directed and led employees and team members on effective operations, methods and procedures.Coached employees on interactions with customers to drive exceptional service.Taught staff upselling techniques to meet revenue targets.Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.Developed and implemented strategies to increase sales and profitability.EDUCATIONHamburger University, Chicago, Il - General StudiesSep 1999 - Jun 2Mariner High school, Everett, Wa - General StudiesSep 1999 - Jun 2002 |
