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Click here or scroll down to respond to this candidateCandidate's Name
Dedicated to Service Excellence & Delivering ResultsDelafield WI PHONE NUMBER AVAILABLE EMAIL AVAILABLE Excellent Relationship Builder and Communicator that can Lead Teams, & Influence Stakeholders to Drive Results Career Highlights Include:Success in Customer Centric roles delivering exceptional customer experience shown by survey results or increasesin revenueStrong communicator integrating external customers with internal process deliveryProven results with client issue resolutionPROFESSIONAL SYNOPSISASSOCIATED BANK(2016 PRESENT)Senior BankerEnsures Exceptional Customer Banking ExperienceDevelop successful internal and external customer relationshipsDelivered 15% increase in sales/profit goal for 2019-2020Analyze current practices to develop enhancements to improve customer experienceConducts monthly branch and cash management audits and reports results.Proactively identifies client needs across spectrum of banking services/productsExperienced at client issue resolution - account fraud, decedent processingLead Contact for Teller Customer ReferralsCollaborates with team members to drive efficiencies processing cash, scheduling etc.Led branch process for Customer Experience Measurement (CEM) surveys achieving 100% scores 2020 & 2021 CHICOS RETAIL(2009 2016)Assistant ManagerDelivers Exceptional Customer Experience While Driving Increase Sales for Chicos Lead sales associate from 2011-2016 driving 13% YOY Sales Scheduled sales associates and trained new hires on store policies and procedures Positively inform customers on sales and special promotions Interfaced with Chicos regional manager on sales expectations and store set up UNUM INSURANCE CO(1990-1997)Client service representativeCustomer service and benefits coordinator Led 20-30 customer employee benefits overviews per year Interactions split between re-enrollments & new enrollments Onboarded new clients to Life Insurance and Disability Products Interfaced with brokers, set up and facilitated employee information benefits meetings Led collection of enrollment forms to ensure proper benefits sign up Interfaced with outside sales force to ensure exceptional customer experience Candidate's Name Page Two PHONE NUMBER AVAILABLEPROFESSIONAL SYNOPSIS CONTINUEDVOLUNTEER ROLES(1999-2009)Leadership Roles Church Council President, Leader for Career Day, Church Deacon/Assisting Minister Facilitated Plans & Actions for Annual Planning Delivered ~2 Events per year requiring participating on committees or facilitating committee heads to deliver events Led church council that included setting agendas, monthly meetings, setting of annual plans and 3 year strategic plan Facilitated deacon meetings and assisted with weekly church services EDUCATIONUNIVERSITY OF WISCONSIN-MADISONBachelor of Business Administration DegreeMajored in Marketing & FinanceReferences: Available on request |
