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Title Des Moines Customer Service
Target Location US-IA-Des Moines
Email Available with paid plan
Phone Available with paid plan
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Ph: PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryExcellent communication and time management skills. Handles tasks with accuracy and efficiency.SkillsActive ListeningCritical ThinkingLearning StrategiesCustomer and Personal ServiceJudgement and Decision MakingExperienceProcessing Specialist I April 2021- Current Principal Financial Group- Des Moines, IAReview retirement plan records to build the foundation of each client's retirement plan into multiple systems.Process all work within established timing and quality standards.Analyze correspondence to determine appropriate action needed.Effective communication and documentation skills, be professional and diligent, a great teammate, and customer service oriented.Adaptable to frequent change, high attention to detail and have good interpersonal skills.Ability to understand basic plan and contract provisions, manuals and procedures.Strong PC skills and knowledge of PC software such as Salesforce, Excel, recordkeeping systems, and word processing is preferred.Ability to work and problem solve individually as well as with a team to accomplish goalsRetirement Specialist II April 2021- February 2022 Principal Financial Group- Des Moines, IAExplains retirement benefit plan policies, procedures, and legal requirements to employees and beneficiaries.Conducts retirement and benefits-related calculations and analysis including repurchase of service, withdrawal of contributions, and deferred retirement.Researches and recommends appropriate benefits plans and services based on data analysis.Acquires and distributes relevant information and documentation to plan participants and beneficiaries.Develops and maintains records of participants and beneficiaries including active, deferred, retired, and separated members.Serves as a liaison between beneficiaries and participants and the plan administrator, handling or facilitating requests for contribution adjustments, refunds, and other administrative changes.Coordinates with actuaries, plan administrators, accountants, and other professionals to provide verified and compiled data for administration of benefits.Ensures retirement plans are administered in accordance with company, state, and federal guidelines and regulations.Maintains knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits.Performs other duties as assigned.Teacher assistant April 2018- April 2021 KinderCare- Des Moines IAAssist in developing lesson plans based on state requirements and the specific needs of each childCollaborate with teachers to monitor the development of each childWork with children in the classroom to promote their learning and developmentCommunicate with parents and keep them informed about their childs development and any changes to the regular day to day activitiesMaintain a safe play environment.Dress children and change diapers.Observe and monitor children's play activities.Communicate with children's parents or guardians about daily activities, behaviors, and related issues.Sanitize toys and play equipment.Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.Support children's emotional and social development, encouraging understanding of others and positive self-concepts.Assist in preparing food and serving meals and refreshments to children.Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.Instruct children in health and personal habits, such as eating, resting, and toilet habits.Create developmentally appropriate lesson plans.Read to children and teach them simple painting, drawing, handicrafts, and songs.Regulate children's rest periods.Teacher assistant Jun 2014 Mar 2018 MCCS Child Development Center Twentynine Palms, CAMaintain a safe play environment.Dress children and change diapers.Observe and monitor children's play activities.Communicate with children's parents or guardians about daily activities, behaviors, and related issues.Sanitize toys and play equipment.Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.Support children's emotional and social development, encouraging understanding of others and positive self-concepts.Assist in preparing food and serving meals and refreshments to children.Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.Instruct children in health and personal habits, such as eating, resting, and toilet habits.Create developmentally appropriate lesson plans.Read to children and teach them simple painting, drawing, handicrafts, and songs.Regulate children's rest periods.Perform general administrative tasks, such as taking attendance, editing internal paperwork, and making phone calls.Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.Organize and store toys and materials to ensure order in activity areas.EducationHigh School Diploma : General Study Mar 2011 Oasis High School Fallbrook, CAGPA 3.20.References:Autumn Johnson (former colleague) PHONE NUMBER AVAILABLEApril Dandurand (Past ER): PHONE NUMBER AVAILABLE/pre>

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