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Click here or scroll down to respond to this candidateHMCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Allentown, PA Street Address
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Restaurant ManagementAccountingTechnical SupportManagementTax ExperiencePOSCustomer serviceCash handlingCash registerAccounts receivableMicrosoft WordAccounting softwareCommunication skillsMicrosoft OceAccount managementOutside salesDirect salesStrong written communicationQuick ThinkingCRM SoftwareCustomer ServiceDe-Escalation TechniquesAccount ManagementOrder ProcessingCall DocumentationProduct KnowledgeDecision-MakingCalm and Professional Under PressureProblem-solving abilitiesPolicies and Procedures AdherenceComplaint resolutionAttention to DetailCustomer RelationsGoal SettingMS OceProfessional telephone demeanorShift4 Allentown, PAChat Agent01/2023 - 07/2024Taking chats and answering questions in regards to billing Blended by Bru Daddys Allentown, PAFront of House Manager06/2022 - 10/2022Running front of house sta, customer service, money management Conduent Allentown, PATech Support06/2021 - 03/2022Taking phone calls from consumers and providing tech support MOD Pizza Downingtown, PACaptain12/2020 - 04/2021Running sta members, money management, customer service SummarySkillsExperienceEducation and TrainingPALDCS Wexford, PAHigh School Diploma07/2011Customer service, Procient, 11/01/22, Identifying and resolving common customer issues Customer focus & orientation, Procient, 11/01/22, Responding to customer situations with sensitivity Project timeline management, Procient, 03/01/22, Prioritizing and allocating time to eectively achieve project deliverablesCustomer service, Procient, 07/01/20, Identifying and resolving common customer issues Medical terminology, Completed, 05/01/22, Understanding and using medical terminology Sales skills, Procient, 03/01/22, Inuencing and negotiating with customers Management & leadership skills: Impact & inuence, Procient, 11/01/22, Choosing the most eective strategy to inspire and inuence others to meet business objectives Administrative assistant/receptionist, Procient, 05/01/22, Using basic scheduling and organizational skills in an oce settingHome health aide skills, Procient, 12/01/20, Providing care to patients in a home setting Administrative support professional t, Procient, 05/01/21, Measures the traits that are important for successful administrative support professionalsCustomer focus & orientation, Procient, 06/01/21, Responding to customer situations with sensitivity Basic computer skills, Procient, 05/01/22, Performing basic computer operations and troubleshooting common problemsWork style: Professionalism, Procient, 06/01/21, Tendency to be accountable, professional, open to feedback, and act with integrity at workAttention to detail, Procient, 03/01/22, Identifying dierences in materials, following instructions, and detecting details among distracting informationMedical receptionist skills, Procient, 11/01/22, Managing physician schedules and maintaining accurate patient recordsBartending, Procient, 05/01/22, Understanding, pouring, and mixing drink orders Call center customer service, Procient, 06/01/21, Demonstrating customer service skills in a call center setting Data entry: Attention to detail, Procient, 05/01/22, Maintaining data integrity by detecting errors Work style: Reliability, Procient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work Written communication, Procient, 03/01/22, Best practices for writing, including grammar, style, clarity, and brevity Assessments |
