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Candidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEOrganized, experienced, goal-oriented, team player seeking a position in an established medicaloffice supporting physicians, nurses, and other medical staff to facilitate excellent patient care.PROFESSIONAL EXPERIENCEDispatch Health, Dallas TX 2019 -2024RCM Billing Specialist July 2022- January 2024Troubleshoot and escalate all billing inquiries received via email, fax, and phoneQC patient files to insure correct address for billing, account payable and receivableReview contracts to eliminate coding errors on claims and make corrections onmodifiers as neededEnsure claims have all necessary medical documentation requiredProcess credit card payments for delinquent claims as well as paymentreimbursements through Instamed and AthenaOneCollaborate with both Revenue Integrity and Denials teams on various billingProjectsAdept in handling accounts payable functions.Excel in processing invoices accurately and efficiently, ensuring timely payments to vendors while maintaining detailed records. Proficiency in reconciling accounts and resolving discrepancies contributes to streamlined financial operations. With strong attention to detail and a commitment to compliance, I strive to uphold financial integrity within the organization.As an experienced account receivable specialist, skilled in managing customer accounts and optimizing cash flow through timely invoice generation and follow-up on payments.With a customer-centric approach, I cultivate positive relationships while effectively minimizing overdue balances and improving overall receivables performance.RCM Call Queue 2020-2022Answer inbound patient calls regarding balances and insuranceReturn voicemails to patientsProcess patient payments ( account payable and account receivables)Update Insurance/patient demographicsSend communication to AR team with insurance/claim issuesContact patients for additional demographic and insurance informationCare Ambassador May 2019  2020All components of acute patient screening including; evaluation of symptoms/ chiefcomplaint, coordination of secondary triage when applicable with Providers in the field.Coordination of day to day PA/NP and EMT patient volume thru screening Patient's concernsCoordination of referrals for patientsPost-visit patient callbacksWith strong attention to detail and a commitment to compliance, I strive to uphold financial integrity within the organization.CHILDRENS HOSPITAL, Plano, TX Jan 2018  2019Patient Care Technician and Healthcare Unit SecretaryAdministrative responsibilities such as:Answering phonesMaking copiesScheduling appointmentsMaintaining suppliesAdmit PatientsAdminister and maintain patient recordsBreak down medical charts for record keepingCoordinate billingOCHSNER MEDICAL CENTER, New Orleans, LA Oct 2016  Dec 2017Temporary Medical AssistantCoordinate/Maintain charts using EPIC Database SystemTriage & VitalsObtain Patient DemographicsPrepare Patient Exam RoomsAssist with CPR TrainingVerified Insurance and Retrieve authorizations for CT Scan, MRIs, etcMaintain Sterile Medical EquipmentSchedule Procedures and SurgeriesEntered Patients into Electronic Medical RecordsEYE PLASTIC SURGERY ASSOCIATES, Dallas, TX Jul 2003  Aug 2016Medical AssistantCoordinate & Maintain ChartsSchedule Appointments & SurgeriesArrange Office dutiesSupervised StaffEducate & Train New EmployeesAssist with CPR and Medi-soft software TrainingEntered Patients data into Electronic Medical recordsMaintained Office medical filesConfirm Appointments/Order office and medical suppliesCoordinate office meetings and event functionsAssist with office proceduresLiaison for office staff with patientsArrange Patient transportation and pick upsVerified medical insuranceRetrieve authorizations for CT, MRIsMaintain Sterile Medical EquipmentCoordinate/Maintain charts using EPIC Database SystemTriage & VitalsObtain Patient DemographicsPost Office Medical ChargesCARE ENTRE, Grand Prairie, TX 2000  2002Regional Coordinator/ Customer ServiceProvided Cost effective medical discount programs to customersAdministered services to over 275 agents nationwideArranged trainings, meetings & monthly regional conferencesAssisted agents with commission checks, sales & advertisementsProvided insurance quotes to customersORANDA HEALTHCARE, Dallas, TX 1996  2000Billing/ Customer ServiceAssisted with payables, receivables and medical codingAssist customers regarding past due accountsPosted customer paymentsScheduled patients healthcare appointmentsCHILDRENS HOSPITAL OF NEW ORLEANS, New Orleans LA 1992  1996Medical AssistantCoordinate/Maintain charts using EPIC Database SystemTriage & VitalsObtain Patient DemographicsPrepare Patient Exam RoomsAssist with CPR TrainingVerified Insurance and Retrieve authorizations for CT Scan, MRIs, etcMaintain Sterile Medical EquipmentSchedule Procedures and SurgeriesEntered Patients into Electronic Medical RecordsProcess patient medical insurance claimsEDUCATIONNURSES MEDICAL CARE CLINIC, Dallas, TXMedical Assistant Graduate (RMA), 2003MEDICAL CODING CERTIFIED, Dallas, TX1996PHILLIPS JR. COLLEGE, New Orleans, LAOffice Administrator/Business 1984  1986CERTIFICATIONSCPR CertifiedSKILLSPatient Triage and Vitals, First Aid, Administer Injections for Vaccine Shots, Administer EKGs,Schedule CT & MRI Tests, Administer Urinalysis, Administer Hematocrit Tests, Process MedicalInsurance Billings and Coding, File and Maintain Patient Medical Records