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TRACY L. L. P. OWENS-SOMERS, M.Ed.Street Address
PHONE NUMBER AVAILABLE (Cell) EMAIL AVAILABLEAdministrative Assistant35 YEARS EXPERIENCEPROFESSIONAL EXPERIENCEProvide excellent customer service, and organizational skills, and possess commendably creative problem-solving skills, active listening, time-management, planning, multi-task, and exceptional oral and written communication skills.PRESENTATIONSTracy Owens Intervention Advocacy ProgramPublic Speaker  Richard Bland College of William & MarySubstance Abuse Disorder Groups / SessionsZoom Platforms2023 Richard Bland AwardPUBLICATIONSWilderness Experience Sept 2020EDUCATIONMaster of Education - Counseling EducationVirginia State University, Ettrick, VA Dec 2022Bachelor of Science - Human ServicesOld Dominion University, Norfolk, VA Dec 2018Associate in Science  Computer ScienceRichard Bland College of William & Mary, Petersburg, VA May 2016EMPLOYMENT HISTORYAcute Clinician Nov 2022  June 2023Poplar Springs Hospital Petersburg, VACarry caseloads; develop Master Treatment Plans; complete psycho-social assessments, including psychiatric and chemical dependency assessments; and correspond with health insurance companies.Lead special focus process groups/educational groups; participate in program activities and maintain regular contact with residents referral sources.Provides timely and accurate documentation and participates in referral development activities.COVID-19 Contact Tracing Feb 2021  Nov 2022Petersburg Health Department Petersburg, VAGeneral knowledge of community and agency resources and programs of regional and state sources for the community service population.Knowledge of interviewing and supportive counseling techniques, and social work techniques of individual, family, and group therapy. Ability to solve problems.Ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; exceptional oral and written communication skills.Workforce Service Technician July 2020  Oct 2020Crater Regional Workforce Development Board Petersburg, VAProvides administrative assistance to Customer's requests for resetting Usernames and/or Passwords in the Virginia Workforce Center system via email or phone.Performs office management functions required for the day-to-day operations, including phone and customer services, logging, and upgrading files.Ability to apply principles of logical thinking to a wide range of practical problems; ability to deal with a variety of abstract or concrete variables.Dual Trained (Medicare/Marketplace) Claims Representative CSR Dec 2016  Aug 2020Maximus Federal Chesterfield, VAEnsure accurate enrollment of members with Marketplace/Medicare and claims system; responded to inquiries regarding eligibility, enrollment, and patients premium issues; reviewed and processed Part A/B Benefits/Claims, interacted with beneficiaries, providers, and suppliers.Administrative Assistant Dec 2010  Jan 2018Missys Bail Bonding Petersburg, VAManeuvered incoming calls, documented court appearances and appointments, created a filing system; surveyed data to develop and recommend policies and administrative regulations regarding the property of $1,000,000 liability insurance program, workers compensation, unemployment insurance, the Americans with Disabilities Act (ADA), and employee health benefit insurance programs.Nourished records of financial transactions, (e.g., payment invoices, account payments and accounts receivable, etc.) based on a quarter of a million dollars of bonds, posted transactions, contacted clients/co-signors and legal representatives, logged clients' outstanding bonds, and saved $250,000 annually upon contracts.Reduced turnaround on fugitive lists to no fugitive list; prepared financial reports for $700,000.00, monthly report for the State Department of Criminal Justice Services.Student Success Support Aug 2015  May 2016Richard Bland College of William & Mary Petersburg, VASupport the students and Mentors in the Student Success Center on campus.Administer tests to the handicapped, collect sign-in/out information, and post appointments to the Outlook calendar for Mentors.Distribute mail, and completed Excel spreadsheets for Mentors student information, and PowerPoint presentations for educational purposes.REFERENCESDr. Paulette W. Johnson - Professional ReferenceRetired Professor Emeritus  Virginia State UniversityAssociate Professor & Cheerleader Director (Woo-Woo)PHONE NUMBER AVAILABLEEMAIL AVAILABLEMs. Itonya Westbrook  Personal ReferenceInternal Revenue ServiceIT SpecialistPHONE NUMBER AVAILABLEEMAIL AVAILABLEDr. Evanda Watts-Martinez  Professional ReferenceDirector of CounselingRichard Bland College of William & MaryPHONE NUMBER AVAILABLEEMAIL AVAILABLE