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Click here or scroll down to respond to this candidateCandidate's Name
Chevy Chase, MDEMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCustomer Support SpecialistXometry-North Bethesda, MDMarch 2023 to Present Serve thecustomersand partners through effective communication, proactive learning, deepening relationships, and advocacy over the phone, chats, and emails. Provide timely updates tocustomers, and as appropriate, all internal teams on the status of pendingsupporttickets Organize and communicatecustomerfeedback to the appropriate internal teamcustomers Maintain high service level standards by meeting or exceeding all service level metrics including but not limited to contact center metrics, NPS scores, quality assurance scores, and adherence to schedule Serve the needs of thecustomersand partners by creating alternate solutions that mitigate risk while still meeting their needs Ensure an exceptionalcustomerand partner experience by proactively bringing forwardcustomerfriction points, continuous improvement ideas, and employee experience suggestions. Consistently focus on personal development by ensuring you are current on all assigned training, continuous improvement methodologies and actively working through a personal development plan that identifies skill gapsInventory Control SpecialistDAR Insignia-Washington, DCMay 2022 to March 2023 supports inventory functions and physical counting of inventory to maintain accuracy of perpetual inventor supports the ordering of specified items as needed to maintain proper inventory levels orchestrates month end inventory procedures to correspond with company SOPs Assists in receiving, warehousing, and distribution operations by overseeing, coordinating, and supporting programs, operational, and personnel policies and procedures per established business process compliance SOPs Supports the control of inventory levels by conducting regular physical Reference Counts; comparing with Warehouse Inventory stock. investigates all variances and identifies appropriate actions that will minimize/eliminate these variances Inventory CoordinatorSodexo/GSK-Rockville, MDJanuary 2020 to May 2022 Keep track of all orders for Lab Consumables Ensure all completion of all daily, variety inventory assignments Receive and document all orders and materials Notify all parties involved when requested orders arrives. Daily and weekly performance of inventory counts of current POU's (Point of Use) Operational of pallet jack when needed Daily and weekly meetings, to recap and make plans for events to come. Maintain and prepared detailed records and files using appropriate software and hard copy files. Replenish all lab storage rooms/POU's for scientist. Monitor and make observations on site safety near misses Assist any other departments that need it. Copied, Faxed, and Scanned important paperwork and packing slips Receiving new shipments daily from various vendors Packing and preparing shipments of temperature sensitive and non-sensitive packages to both clients and various vendors.Shipping and Receiving CoordinatorFDA-Rockville, MDDecember 2019 to December 2019 I shipped and received daily shipments from different parts of the country Conducted top to bottom of in-stock inventory Made and picked up deliveries from local events affiliations Maintained a neat and professional, workspace and environment Made and answered important calls Replenished work printer paper on a weekly basis. Collected and filed daily packing slips. Copied, Faxed, and Scanned important paperworkInventory AssistantFoundation of the National Archives-Washington, DC April 2011 to December 2017 Made and Answered calls regarding shipping and receiving Replenishment of store before and after business hours Scanned both digitally and physically packing slips Participated in morning meetings Monitored stock of supplies both in and out of store Maintained a clean, working environment Provided customer service as a backup sales associate when needed Assisted when needed for special events e.g., 4th of July Ensured inventories were properly organized or disposed of as needed. Created and maintained client relationships - customers, supply organizations, transportation units, and others to obtain material status information, follow up on urgently required items, and/or expedite delivery of materials to work sites.EducationB-CC High School - Bethesda, MDColumbia Union College - Takoma Park, MDSkills Microsoft Office Customer Service File Maintenance Typing Shipping & Receiving Net suite Answering Phone calls Scanning Inventory Control Proof reading Purchasing Heavy lifting Customer service Typing Proofreading Microsoft Office Microsoft Powerpoint Organizational skills Microsoft Excel Communication skills English Front desk Research Clerical experience Materials management Writing skills ERP Systems |
