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Click here or scroll down to respond to this candidateSoumyaBusiness Systems Analyst / Product OwnerEmail: EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEProfessional SummaryDynamic, self-motivated and detail-oriented Business Systems Analyst with over 10 + years of professional experience in Banking, Finance, Insurance, Telecommunications, Retail, Health Care.In-depth knowledge and practical experience of using Waterfall, Agile, Scrums, Business Process Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements Specification, Rapid Application Development, and MS Visio.Expertise in HIPAA 4010 and 5010 EDI Healthcare Transactions: Managed transactions like 837, 835, 834, 820, 270, 271, 276, 277, and 278, along with custom mapping between ICD-9 and ICD-10 Codes.Comprehensive knowledge of ICD-9 and ICD-10 code sets: Extracted data from databases to create master lists of ICD-9 Codes.Proficiency in ServiceNow Best Practices and Dynamics 365 CRM capabilities: Managed tables, relationships, and metadata in HRSD ServiceNow, and collaborated with clients to develop Dynamic 365 CRM capabilities.Skilled in Salesforce Dynamic 365 CRM customizations, Elastic Search/SOLR/Lucene, Microsoft Test Manager, TFS/Azure DevOps, and SQL: Collaborated with offshore and onshore teams, conducted API testing REST/SOAP/JSON, and maintained SOAP webservices user story backlogs.Strong capability in crafting Business Requirements, Functional Specifications, Process Flow Diagrams, Business Requirements Document, Functional Specifications Document, and Detailed Design Document.Experienced in SWOT Analysis, Gap Analysis, Root Cause Analysis, Cost Benefit Analysis, and Business Process Reengineering: Identified problems and made business decisions for improved customer value.Effective liaison between subject matter experts, technologists, and business stakeholders throughout project life cycles.Proficient in leading JAD sessions with Stakeholders and Business Partners, conducting collaborative games like 100-point method and Planning poker, and representing the organization in client meetings.Convert new business system requirements to user stories which contain technical details related to system functionally.Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.Created Lambda functions that process these events. Each AWS Lambda function should be designed to handle specific tasks efficiently.Applied SQL and data modelling techniques to analyze and model data, delivering actionable insights supporting strategic decisions across various departments.Conducted thorough data analysis using SQL, data modelling, and Excel, aiding decision-making in Finance, Risk, Underwriting, Sales, and Marketing departments.Engineered automated tools to optimize repetitive tasks, significantly reducing processing time and enhancing data modelling accuracy.Orchestrated monthly data modelling reporting processes, furnishing comprehensive portfolio analyses crucial for guiding strategic planning and risk management initiatives.Collaborated cross-functionally to execute data modelling projects, ensuring seamless integration aligned with precise business requirements.Collaborated closely with development teams to ensure seamless implementation of UI/UX mockup design while adhering to design specifications and best practices.Experienced Business Analyst/System Tester with 5+ years of expertise in system testing and a strong understanding of SDLC and STLC methodologies. Proficient in Microsoft Product Suites, with additional skills in Microsoft Test Manager, TFS/Azure DevOps, SQL, Python, Java, Bash and Agile development. Exceptional problem-solving, decision-making, and communication skills.Served as a pivotal link between business stakeholders and IT developers, translating intricate business requirements into actionable technical specifications, and ensuring seamless implementation of logistics software solutionsRun SAS/SQL code to assess, clean, validate and analyze large datasets to support email campaigns.Experience in handling Change Request Management, effectively implemented change by performing both Business Impact Analysis and Technical Impact Analysis of the change on the scope of the project.Expert in creating UML diagrams like Use Case, Activity, Sequence Diagrams to represent system design and workflow.Expertise in Graphic User Interface Design (GUI), wireframes and UI mock-ups using different tools.A passionate UI/UX mockup design dexperience crafting intuitive and visually stunning digital experiences.Technical Skills:Business SkillsBusiness Process Analysis, Business Process Improvement, Use Case Modeling, JAD Sessions, Risk Analysis, Requirements Workshops, SWOT Analysis, Document Analysis, Impact Analysis, Predictive analysis,Clustering,Decision tree, Pivot tables, V-lookups, PowerPoint presentations,WEB, Microsoft Access, Microsoft Excel, Microsoft Word, Visio,Business Object, Project Management,Sprint Planning, WebEx, Product Management, User Experience (UX), Requirements Gathering, Requirements Analysis, Strategic Planning, Business Strategy, Data Analysis, Business Analysis, User Acceptance Testing,, Enterprise Architecture, Data Governance, Cross-functional Team Leadership, API Testing, Protractor,Developer Tools, Back-End Web Development, Gap Analysis,User Stories, Elastic Search.SDLC MethodologiesWaterfall, Agile Scrum, Waterfall-Scrum Hybrid, Kanban, SAFe 4.0, SDLC & amp.Documentation ToolMicrosoft Word, Microsoft Excel, Microsoft ProjectCollaboration ToolMicrosoft Office Suite, Rational Rose, MS Visio, UML, MS Project, Requisite-Pro, Rational Clear Case, SharePoint, Agile Scrum, Waterfall, JADDesigning ToolVisio, Adobe PhotoshopRequirement ManagementJIRA, CA Rally, Homebuilder One, Microsoft Dynamics 365, Microsoft TFS (Visual Studio).Operating SystemsWindows, Mac,Linux/UNIXDatabasesMicrosoft SQL, Oracle.Data WarehousingER Modeling, Dimension Modelling, Data Profiling, Data Mapping, Data Mining, Data Validation.Business ToolsTableau, My Visio, Google Analytics, SOLR, Tableau, Rational Suite, UML, MS Visio, Power BI, InVision, Balsamiq, Axure RP,AWS, HRSD ServiceNowDocumentationEntity Relationship Diagram, Data-FlowDiagram, Requirements Traceability Matrix, Work Breakdown Structure,Web Technology-Server / LanguagesHTML5, XML, HTML, C, C++, C#, .net, Java, SQL, PL/SQL,Github, Python, Bash,Jenkins -CI/CD.Education:Jawaharlal Nehru Technological University, Information Technology 2014.Missouri Western State University, Masters in Information Management, 2017.Professional Experience:Client: JPMC,NY USA. Nov 2023 to PresentRole: Lead Senior Business Systems Analyst / Product OwnerProject: The JPMC Financial Dashboard is a comprehensive web application designed to provide clients of J.P. Morgan Chase & Co. (JPMC) with a user-friendly interface for managing their financial accounts and accessing key financial information. This application aims to streamline the banking experience, offering intuitive features and real-time data visualization tools.Responsibilities:Led end-to-end project lifecycle, collaborating with cross-functional teams to define project scope, requirements, and deliverables.Conducted stakeholder interviews and facilitated workshops to gather business requirements and user stories, ensuring alignment with strategic goals.Translated business requirements into detailed product specifications, user stories, and acceptance criteria, using Agile methodologies such as Scrum and Kanban.Prioritized product backlog, managed sprint planning, and facilitated daily stand-ups, retrospectives, and sprint reviews to drive continuous improvement and iteration.Proficient in creating, managing, and prioritizing user stories in Jira or Rally for Agile software development projects.Experienced in collaborating with cross-functional teams to gather requirements and translate them into detailed user stories with acceptance criteria.Organizied and maintaining product backlogs, sprint planning, and sprint reviews using Jira or Rally.Worked closely with UX/UI designers and development teams to create intuitive and user-friendly product interfaces, maximizing user adoption and satisfaction.Created efficient data models using Power BI Desktop, optimizing data relationships, and implementing DAX calculations to support complex analytical requirements.Utilized SQL and Data Modelling techniques to analyze and model data, providing actionable insights to support business decisions across multiple departments.Conducted data analysis using SQL, Data Modelling and Excel to support decision-making processes for Finance, Risk, Underwriting, Sales & Marketing departments.Developed automated tools to streamline repetitive tasks, reducing processing time and improving Data Modelling accuracy.Managed monthly Data Modelling reporting processes, delivering comprehensive portfolio analyses that influenced strategic planning and risk management decisions.Collaborated with cross-functional teams to implement Data Modelling projects, ensuring seamless integration and alignment with business requirements.Led initiatives to set up new investment deals, coordinating efforts across departments to achieve project milestones and deadlines.Acted as the primary point of contact between business stakeholders and technical teams, fostering effective communication and collaboration to resolve issues and mitigate risks.Conducted market research and competitive analysis to identify industry trends and opportunities, informing product roadmap and strategic decision-making.Developed machine learning models for various applications such as image recognition, natural language processing, and time series analysis.Implemented algorithms including supervised and unsupervised machine learning techniques (e.g., SVMs, decision trees, clustering algorithms).Actively participated in online courses, workshops, and conferences to stay updated with advancements in machine learning and AI.Designed and developed interactive dashboards in Power BI to visualize key business metrics and trends, improving decision-making processes.Contributed to open-source projects or published research in relevant areas, demonstrating a passion for innovation of machine learning and knowledge sharing.Documenting RESTful APIs, using Swagger Graphical UI to generate interactive API testing REST, SOAP,JSON,SOAP webservices documentation.Identify the sources triggering Lambda functions. This could be AWS services like S3 (object creation events), SQS (message queues), DynamoDB (streams), Kinesis (data streams), or custom events from API SOAP webservices Gateway.Created Lambda functions that process these events. Each Lambda function should be designed to handle specific tasks efficiently.Skilled in working with JSON SOAP webservices data format for exchanging data between client and server, enabling effectiveSupported loan officers in processing and managing residential mortgage applications from initial inquiry through closing.Assisted clients with completing loan applications, gathering required documentation, and explaining loan products and terms.Conducted preliminary reviews of borrower mortgage financial documents, including income verification, credit reports, and asset statements.Collaborated with underwriters to ensure timely processing mortgage of loan files and adherence to company policies and regulatory requirements.Coordinated communication between clients, real estate agents, and internal departments to facilitate smooth transactions.Maintained accurate and organized mortgage loan files and documentation, ensuring compliance with RESPA, TILA, and other regulatory guidelines.Provided excellent customer service by addressing client inquiries, resolving issues, and updating clients on loan status.Utilized loan origination software (LOS) to input loan data, track progress, and generate reports for management review.Translated customer requirements into detailed functional specifications, guiding web mortgage application development teams towards meeting client expectations.Utilized microservices architecture and containerization technologies such as Docker and Kubernetes to enhance scalability and flexibility of software solutions.Led the implementation of CI/CD pipelines using Azure DevOps, reducing deployment time and ensuring seamless delivery of software updates.Demonstrated proficiency in understanding and communicating architectural design concepts such as Service-Oriented Architecture (SOA), data models, and infrastructure.Experienced in parsing, manipulating, and generating JSON files using programming languages such as Python, JavaScript, or Java.Developed and implemented efficient cash management strategies resulting in a reduction in idle cash and increase in interest income.Facilitated discussions with technical teams to articulate SOA principles and their application in scalable web and mobile application designs.Led the implementation of electronic banking solutions, such as automated clearing house (ACH) payments and electronic funds transfers (EFT), streamlining payment processes and reducing manual errors.Developed and maintained cash flow forecasting models to predict short-term and long-term cash needs, facilitating informed decision-making and risk management.Managed treasury systems and tools, including Java integrations and treasury workstations, to enhance efficiency and accuracy in cash management operations.Experienced in working with JSON schema validation to ensure data integrity and conformity to predefined structures.Client: Charter Communications Saint Louis, Missouri May 2022 to Nov 2023Lead Senior Business AnalystConducted data analysis and reporting using SQL, providing insights into customer usage patterns, revenue trends, and customer churn.Collaborated with cross-functional teams, including engineering, marketing, and sales, to define and deliver telecom solutions.Facilitated regular sprint planning, review, and retrospective meetings with the development team.Oversaw the successful launch of 5 number of telecom products, achieving 92% increase in market share.Led the development of [specific telecom product/service], resulting in a 95%increase in customer satisfaction and a 95% increase in revenue within the first year.Proficient in understanding and articulating architectural design principles including Service-Oriented Architecture (SOA), data modeling, and infrastructure components.Conducted market research and competitive analysis to identify opportunities for new telecom services.Worked closely with UX/UI designers to create intuitive and user-friendly interfaces.Led the development and launch of telecom products, collaborating with stakeholders to define product vision, strategy, and roadmap.Conducted market research, competitor analysis, and gathered customer feedback to iterate on product features and improvements.Proficient in designing and developing scalable web and mobile applications.Extensive experience with RESTful API design and implementation.Skilled in frontend technologies such as HTML5, CSS3, JavaScript, and modern frameworks like React.js and Angular.Developed conceptual, logical, and physical data modelling for enterprise applications.Utilized industry-standard tools like ERwin, ER/Studio, or PowerDesigner to create data modelling.Implemented best practices in data modeling to ensure scalability, performance, data modelling and data integrity.Strong background in designing data flow architectures using AWS services.Expertise in deploying and managing applications on AWS cloud infrastructure.Hands-on experience with AWS services such as EC2, S3, Lambda, API Gateway, and RDS.Designed and implemented SOA-based systems for web and mobile applications.Proficient in microservices architecture and containerization technologies (Docker, Kubernetes).Deep understanding of relational (SQL) and non-relational (NoSQL) databases.Designed efficient data models for complex applications ensuring scalability and performance.Implement the logic for data processing within AWS Lambda functions. This could include data transformation, validation, enrichment, or aggregation.SOAP APIs SOAP webservices, understanding their endpoints, request methods, headers, and response codes.Extracted and transformed data from diverse sources (e.g., SQL databases, Excel, SharePoint) using Power BI Query, ensuring data integrity and accuracy in reports.Skilled in using assertion techniques to verify API testing REST/ JSON/ SOAP webservices responses and validate data integrity, including JSON/XML parsing and schema validation.Utilized Pro2SQL to establish robust connections and automate data synchronization processes, reducing manual effort and enhancing operational efficiency.Decided on the storage mechanism for processed data. It could be stored back into AWS services like S3, DynamoDB, RDS, or external databasesCollaborated closely with business stakeholders to understand requirements, create test cases/scripts, and facilitate testing sessions to validate system functionality and performance.Provided hands-on support and training to end-users, ensuring seamless adoption of integrated systems and processes.WORKED with technical teams to articulate SOA principles and their application in scalable web and mobile application designs.Conducted regular audits of payment systems to identify and resolve discrepancies, ensuring data integrity and financial accuracy.AWS services like Kinesis and DynamoDB Streams manage checkpointing internally for Lambda consumers. Ensure you configure the appropriate batch sizes and processing window parameters to manage checkpoints effectively.Facilitated workshops and training sessions to enhance team members' understanding of logistics best practices, fostering a culture of continuous improvement and knowledge sharing.Collaborated with IT teams to configure and customize logistics management software solutions (e.g., TMS, WMS) to meet business requirements and improve system integration across the supply chain.Crafted API SOAP webservices payloads in JSON format based on solution design specifications, ensuring compatibility and efficiency in data interchange.Leveraged JSON expertise to manipulate and validate data structures, facilitating seamless integration between client and server applicationsLed the implementation of CI/CD pipelines using Azure DevOps, streamlining deployment processes and improving software delivery efficiency.Leveraged SQL to query relational databases and produce insightful business reports, facilitating data-driven decision-making within the organization.Conducted comprehensive user training sessions and created user documentation for new telecom systems.Acted as a liaison between business and IT teams, translating technical concepts into non-technical language for stakeholders, and provided ongoing support to ensure optimal system utilization.Monitored and analyzed telecom product performance, identifying opportunities for optimization and enhancement.Managed the end-of-life process for outdated products, minimizing inventory costs and ensuring efficient resource allocation.Client: Sanofi Bridgewater, NJ May 2019 to May 2022Role: Business Systems Analyst / Product OwnerProject: The scope of this project was Regulatory Integration Management from Bioverativ to Sanofi, tasked with supporting and representing Global Regulatory Affairs Data governance Organization to map and transform RIM data from Bioverativ and make sure it conforms to Sanofi Standards.Responsibilities:Implementing data transformation and mapping processes to ensure seamless integration and alignment of RIM data from Bioverativ to Sanofi standards.Utilizing specialized tools and frameworks for regulatory compliance management to monitor, manage, and ensure adherence to pharmaceutical industry regulations and data governance policies throughout the integration process.Implementing secure data exchange protocols and encryption techniques to safeguard sensitive regulatory data during migration and integration between Bioverativ and Sanofi systems.Establishing validation procedures and audit trails to track and verify the accuracy, consistency, and integrity of RIM data post-integration, ensuring compliance with Sanofi standards.Leveraging collaboration platforms and workflow automation tools (e.g., SharePoint, ServiceNow) to streamline communication, coordination, and task management among cross-functional teams involved in the Regulatory Integration Management project.Developing change management strategies and training programs to facilitate smooth transition and adoption of new RIM systems, processes, and tools by end-users within Sanofi.Conducting comprehensive risk assessments and implementing risk mitigation strategies to identify, anticipate, and address potential challenges, bottlenecks, or issues that may arise during the Regulatory Integration Management project.Collaborated with cross-functional teams to define business requirements and translate them into technical specifications for GCP-based solutions.Designed interactive dashboards using GCP's Data Studio to visualize key performance indicators (KPIs) and facilitate data-driven decision-making across departments.Implemented machine learning models on GCP's AI Platform to forecast customer demand and optimize inventory management, leading to a 20% reduction in excess inventory costs.Familiarity with JSON REST andLed the integration and optimization of EPIC payor systems for payor-related functionalities, improving data accuracy and efficiency by 30%.Analyzed EPIC payor trends and financial data to provide actionable insights, resulting in a 15% reduction in claims denials.Collaborated with cross-functional teams to implement EPIC payor updates and enhancements, ensuring compliance with industry standards and regulations.Developed and maintained complex reports and dashboards using EPIC's payor reporting tools to support decision-making processes.Identified and resolved data modeling issues and performance bottlenecks in collaboration with development teams.Trained and mentored staff on EPIC payor workflows and data analysis techniques, enhancing team productivity by 25%.Depending on your use case, you may need to implement custom state management solutions using AWS Step Functions or storing state in a relational database (e.g., Amazon RDS) for complex workflows.Utilized advanced visualizations (e.g., hierarchies, custom visuals) in Power BI to present insights clearly and persuasively to executive stakeholders.Implemented automated workflows and business processes in Health Cloud and Service Cloud using Process Builder, Workflow Rules, and Lightning Flow. Automated patient appointment scheduling, case management, and service request handling to improve operational efficiency and reduce manual effort.Configured Health Cloud and Service Cloud dashboards and reports to provide insights into patient demographics, service utilization, and satisfaction metrics. Leveraged Mulesoft to integrate third-party analytics tools for advanced data analysis and reporting.Extracted and analyzed healthcare data from multiple sources to identify trends and patterns, supporting strategic initiatives.Stayed updated with industry trends and best practices in data modeling and database technologies.Participated in training programs and workshops to enhance skills in data modeling tools and techniques.Designed and implemented data models and databases to streamline data collection and reporting processes.Conducted thorough data validation and quality assurance checks to ensure accuracy and reliability of reports.Prepared and presented comprehensive reports and visualizations to key stakeholders, facilitating data-driven decision-making.Provided training and support to end-users on Health Cloud and Service Cloud functionalities, best practices, and troubleshooting techniques. Developed training materials and conducted workshops to ensure smooth adoption of the platforms.Improved report performance by through query optimization, data model enhancements, and leveraging Power BI performance tools.Familiarity with healthcare data standards (HL7, FHIR) and regulatory requirements (HIPAA). Experience developing solutions that meet healthcare industry needs for privacy, security, and interoperability.Extensive experience in developing and deploying mobile and web applications. Proficient in frontend technologies (HTML/CSS, JavaScript frameworks) and backend frameworks (Node.js, Django, Flask) for delivering responsive and scalable solutionsProficient in analyzing web and mobile application systems to optimize performance and user experience.Experienced in designing scalable and resilient data architectures on AWS, utilizing services like EC2, S3, Lambda, and API Gateway.Expertise in developing efficient data models for relational and NoSQL databases, ensuring data integrity and performance.Stayed updated with the latest releases and features of Health Cloud, Service Cloud, and Mulesoft to identify opportunities for continuous improvement and innovation in patient services delivery. Collaborated with cross-functional teams to implement new features and enhancements to meet evolving patient needs and regulatory requirements.Utilized JIRA to capture and document business requirements from stakeholders, ensuring alignment with project objectives and goals.Created, prioritized, and refined user stories within JIRA, collaborating with cross-functional teams to Java API testing REST/ JSON define clear acceptance criteria and ensure deliverables met user needs.Implemented process improvements by analyzing workflows and identifying bottlenecks using JIRA's reporting and visualization features, resulting in increased efficiency and productivity.Developed project plans and timelines using JIRA Agile boards, tracking progress, identifying dependencies, and mitigating risks to ensure timely delivery of project milestones.Environment: Sharepoint, MS Visio, Windows 2000/NT/XP, Requirement Traceability matrix (RTM), Microsoft Office 2008, MS Excel, MS Word, MS PowerPoint, MS Outlook, MS SQL Server, Java, HRSD SERVICE NOW HP ALM, Developer tools, Salesforce, Dynamic 365 CRM 365, Angular2/4, HTML,.Net, SAFe 4.0, PUMA Agile, Agile Scrum.Client: Century Link Littleton, CO Aug 2018 to April 2019Role: Business Systems Analyst / Product OwnerProject: The overall architecture goals of the system are to provide a highly available and scalable consumer facing ESHOP Portal Application for Customer Care Agents, we should be able to extend this application for End Users and Partners as well to browse and subscribe and Order the products, plans or services provided by CenturyLink. As part of this portal would be able to provide experience of complete end to end ordering cycle for the product. The Agents would be launching ESHOP application from SFDC portal once customer call and initial information is collected.Responsibilities:Analyzed the business process and make system recommendations to add more business value and automize the business work with software.Ensured product teams are applying UI / UX standards and processes including user feedback and testing through design and development.Implemented EPICs Agile methodologies, facilitating sprint planning, daily stand-ups, and retrospective meetings to enhance project delivery. Planned and implemented new features and business requirements of the project.Worked closely with developers to ensure the successful integration of logistics and supply chain solutions within the Azure DevOps environment.Implemented continuous integration and continuous deployment (CI/CD) pipelines in Azure DevOps to enhance software delivery and reduce deployment cycles.Provided ongoing support and maintenance for deployed systems, troubleshooting issues and ensuring seamless operation within the logistics and supply chain domains.Analyzed Skills- ability to analyze issues within the database and be able to fix it within SQL.Ability to write complex SQL queries.DCM is a digital advertising technique that uses real-time data and technology to deliver personalized and relevant ads to users.It optimizes ad creative elements such as images, text, and calls-to-action based on user behavior, demographics, and other contextual data.The goal of DCM is to enhance ad performance by increasing engagement and conversion rates through tailored messaging.Understood the system defects raised by the business user, Analyzed the system to improve performance of the Software Application, Do GAP analysis and checks on system Java, data integrity.Worked with quality team to test the built software feature, make sure it meets stakeholder expectation and adheres to overall application goal.Worked closely with a range of external providers, including design and digital agencies.Participated in systems, policy and process improvement initiatives to improve digital service offerings for customers.Monitored and scrutinized key performance indicators (KPIs) to gauge SME financial performance against predefined targets, identifying actionable areas for improvement.Spearheaded cross-functional collaboration to gather requirements and define project scopes for logistics enhancement initiatives, ensuring alignment with organizational goals and stakeholder expectations.Worked with the |
