Candidate Information Name Available: Register for Free Title Customer Service Representative Target Location US-KS-Shawnee Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Candidate's Name
Street Address  Ballentine StreetShawnee, Ks. Street Address
PHONE NUMBER AVAILABLEPHONE NUMBER AVAILABLE cellObjective: An interesting position with a growing company.Experience:October /2013 Quest Diagnostics 9601 Renner Blvd Lenexa, Ks.to 12/27/2021 Sr. Customer Service RepresentitiveCalling medical results from samples received from Clients.Diagnosis received from completed tests were given to clients. Doctors, Nurses, Labortories, Nursing Homes etc.Attention paid to hipaa rules and Phi.Each account noted and recorded with person talked to and their position.Notated all information given and retrieved per call.Account set up and corrections.Customer service rules and respect observed each call.12/05/2005 Prescription Solutions / United Health Group Overland Park, Ksto October 1st 2013 Sr. Customer Service RepresentativeI started in this job after training with opening of Medicare "D".Setup customer accounts for mail order and other transactions.Answered plan specific questions.Explained plans and their benefits and exclusions.Prior Authorizations obtained for medicine covered.Place orders to patients doctors for refills.Pharmacy assistance to explain benefits and overrides.Many programs used .No ending I transfered in company Ingenix /United Health Group Lenexa,Ks. 66215to 12/2005 Customer Service AdvocateIngenix was a part of United Health Group.I created Professional Credentialing files for Doctors, Nurses and other medical professionals.Setting up files to exact format.Scanning information into files.Dates and other information were required.Notation conversations per call and Hipaa observed.09/13/1993 Perkins Restaurant Merriam, Ks 2203to 05/2/2012 Assistant ManagerAssistant Associate Mgr.Customer service was number one.Hired and trained all personnel all positions.Front of the house shifts controlling flow of business and service.Managed personnel and guided them through their dutiesBalanced books and made deposits.Ordereded supplies for the next day.Education: Wyandotte High School Kansas City, Ks 66102Completion Through Diploma 05/1978References: Available upon request