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Title Customer Service Real Estate
Target Location US-GA-Woodstock
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Westover DriveWoodstock, Ga Street Address
Cell: PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEAmbitious individuals trained in leadership, exemplary planning, the ability to multitask and prioritize daily workload, discretion with personal and confidential information and knowledge of office. management systems and procedures. Manager skilled in problem solving and creative decision. making. passionate about providing excellent customer service and exceeded expectations. I am skilled. in paying attention to detail, leadership, basic bookkeeping and math skills, and time management skills. Harry Norman RealtorsOffice ManagerAccounting:Works directly with our accounting team and Managing Broker to pay invoices charged to the office.Works directly with Managing Broker to complete Monthly Expense Report.Works directly with accounting team and Managing Broker weekly to create an Agent Billing Report.Annually works with accounting to ensure all agents have received a copy of their 1099. Real Estate Contracts:Reviews all Pending Real Estate contracts (For Sale & For Lease) with little supervision from Managing Broker.Processes all terminated contracts.Processes Earnest Money for contracts.Works directly with accounting team to submit Pending contracts and Earnest Money.Collects commission checks and processes payment with assistance from accounting team. Reporting:Ensures accounting system and agent pending reports have accurate closing dates.Monthly: pulls agent and office ranking reports.Weekly: pulls office closings and ensures accuracy with Consumer Online Review Requests.Weekly: Submits applications for REALTOR Association Awards. Admin:Processes Invoices/Agent Mail.Assists Managing Broker with Agent Contracts (Independent Contractor Agreements, Mentor Agreements, Recruiting Agreements, etc.).Assists Managing Broker and Agents with Tech Questions/Requests.Assists Managing Broker with Building Repairs/Service Requests.Assists REALTORS with maintaining active real estate licenses and continuing education requirements.Assists REALTORS with affiliating with a REALTOR Association.Act as liaison between staff, managers, and sales associates. Perform supervisory activities, including training and employee safety.Assist in organizing the physical office and employee workspaces (kitchen, bull pen work areas, production room, etc.).Act as staff back-up when workload has increased, or a staff member is out of the office. Office Manager to learn how to input listings, maintain copiers/printers. Elite Landscape ServicesHR Office Administrator Account payables Account Receivables Organize and maintain personnel records Update internal databases (e.g. record sick or maternity leave) Prepare HR documents, like employment contracts and new hire guides Revise company policies Liaise with external partners, like insurance vendors, and ensure legal compliance Create regular report event employee information (e.g., leaves of absence, sick days and work schedules) Arrange travel accommodations and process expense forms Participate in HR projects (e.g., help organize a job fair event) s and presentations on HR metrics (e.g. turnover rates) Answer employees queries about HR-related issues Assist payroll department by providing relevant employee information (e.g., leaves of absence, sick days and work schedules) Arrange travel accommodations and process expense forms Participate in HR projects (e.g., help organize a job fair event) ADPPayroll Specialist Processing new hire paperwork, including signing employment contracts and conducting background checks Reviewing payroll reports to ensure they are accurate and timely Assisting in managing leave of absence requests, including administering leave accruals and processing payments during leaves of absence Providing support to managers by answering questions regarding federal and state labor laws Processing payroll for all employees in the company, including hourly workers and salaried executives Calculating and administering payroll taxes (income tax withholdings, Social Security, Medicare, etc.) Preparing reports detailing payroll activity for each employee Preparing reports detailing payroll activity for each department or division within the company Processing and tracking employees requests for time off from work, including overtime requests and other scheduling changesRoundTable Trading/ Gold and Coin ExchangeExecutive Administrator Accounts Payables Account Receivables Assume the role as the primary point of contact between the executives and internal/external clients. Maintain a daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations. Handle requests, feedback, and queries quickly and professionally. Arrange executive travel, hotel and dining arrangements as needed. Take dictation and meeting minutes, accurately enter notes and distribute. Monitor office supply levels; reorder when appropriate. Maintain strong relationships with vendors and keep price data in order to get the best pricing on supplies and services. Develop and carry out an efficient documentation and filing system for both paper and electronic records. Delegate tasks as appropriate to other members of the team. Basic bookkeeping and math skillsFidelity BankTeller Manager Received superior customer service 1 year. Prepared branch and trained team members for annual audit Created strategies to develop and expand existing customer sales through teller line Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act. Assisted customers with domestic and international money transfers, check cashing, money card purchases, purchases, exchanges, and returns. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Stayed in compliance with retention, passed 2 annual audits. Dealt with high-in clients with large amounts of cash. Helped resolve fraudulent payroll issues. Built strong relationship with clients to ensure all their needs were met including but not limited to merchant services, checking, savings, in-office deposits, wires, banking per phone request, and more. Wells FargoService ManagerIn addition to Personal Banker, Lead Teller, and Teller responsibilities. Increased overall annual sales 80% by incorporating several quality process improvements within the branch. Oversaw a branch team consisting of 10 Tellers and 5 personal bankers. Managed branch with an average of $100k+ in monthly deposits. Received superior customer service satisfaction scores for 2 consecutive quarters. Prepared branch and trained team members for annual audit Coaching team members on sales and customer service Received Employee of the Quarter Service award in 3rd quarter for 25 Perfect service shops in a row Created strategies to develop and expand existing customer sales through teller line, which resulted in 80% increase in quarterly sales.Wells Fargo-Marietta, GAPerson Banker Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Submitted loan applications to the loan underwriter for verification and recommendation. Developed prospects for new loans with 125 cold calls weekly. Closed an average of 20 loans in a month. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, and Privacy Act. Registered and compliant with NMLS Interviewed prospective loan applicants to determine upfront eligibility and screen for approval. Ensure loan applicants provide required information and supporting documentation. Review loans applications and documents for accuracy, and completeness. Manage applicants expectations related to processing times, interest rates, and closing dates. Work with management to design plans for sales goals, loan quotas, and conference referrals. Maintain compliance with federal lending regulations, and bank underwriting policies.

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