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Mobile: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESUMMARYAccomplished business leader with over 20 years of experience driving operational excellence, strategic growth, and process improvements across IT, operations, and restaurant management roles. Expertise in financial planning, budgeting, policy implementation, contract negotiation, and talent development. Leverages strong analytical skills to optimize profitability, efficiency, and customer satisfaction. Self-motivated professional with a proven track record of achieving objectives and delivering quality results.EXPERIENCEATOPros LLC, Orlando, FL Owner & Manager, 2019 - Present Directed financial planning, budgeting, and operations, increasing operational efficiency by 24%. Oversaw all human resources functions, building a high-performing and cohesive team. Developed and executed policies and strategic objectives, boosting profitability by 17%. Negotiated and approved contracts and partnerships to secure favorable terms. RESTAURANTE CAMPONESA DO MINHO, Brazil Owner & Manager, 2007 - Present Analyzed sales data to guide strategic pricing and menu optimizations, increasing revenue by 9%. Executed marketing strategies, boosting customer engagement by 16% and driving traffic. Maintained stringent quality control, hygiene, and safety standards, improving customer satisfaction by 55%. Cultivated strong client relationships, increasing repeat business and referrals by 80%. CIEE - CENTRO DE INTEGRAO EMPRESA ESCOLA DO PARAN, Brazil IT Manager, 2003 - 2006 Implemented security protocols, reducing data breach risks by 68%. Planned and executed infrastructure modifications to ensure seamless operations. Managed IT procurement, optimizing strategies and reducing costs by 27%. TIM - TELECOMMUNICATIONS COMPANY, Brazil Network Administration Coordinator, 2000 - 2002 Developed operational standards for network infrastructure to improve reliability. Implemented two major projects (Centralized Storage, Network Migration) ahead of schedule. Coordinated acquisition of licenses and certificates for regulatory compliance. EDUCATIONChef Cuisine Restaurateur, 2007 Postgraduate Studies in Telecommunications Computer Science, 1996 B.S. in Computer Science, Pontificia Universidade Catolica do Parana, 1990 TRAININGTOEFL, 1992 Motivation for Quality through Participative Management, 1993 Quality Tools - Module I, 1993SKILLSTechnical: MS Office Suite, Internet Applications IT Experience: 23 years Languages: Advanced English