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Click here or scroll down to respond to this candidateCandidate's Name
Oviedo, FL Street Address -7606PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARY Experienced Practice Manager successful at handling payroll administration and patient relations for multi- specialty 15 physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.SKILLS Schedule Management Emergency Readiness Compliance Advisory Electronic Medical Record Software Problem Identification Quality Assurance Controls Healthy Meal Preparation Health Information Systems (HIS) Clinical Staff Management Stakeholder Coordination Accreditation Coordination Human Resource Management MEDITECH EHR Software Marketing Fundraising Electronic Health Records Customer Satisfaction Referral Management Managing Practice Operations Managing Medical Practices Payroll Administration Client Consulting Practice Management Employee Operations Deductible Collection Policy Implementation Insurance Referral Facilitation Biweekly Payroll Processing Medicare Compliance Patient Care AssessmentWORK HISTORY 08/1999 to 01/2020 Practice ManagerAdventHealth Ormond Beach, FL(Originally part of Gastro Intestional Associates and split to become Digestive Health Specialists, PA in January 2001, Acquired by Advent Health formerly Florida Hospital April 1, 2008) Ordered all office supplies and kept check on inventory levels. Provided supervision and management to team of support personnel. Boosted staff morale by offering constructive feedback and specific direction. Addressed and remedied all patient or team member issues. Oversaw accounting, budgeting, and financial reporting. Trained interns and newly hired team members on office procedures and computer system. Developed policies and procedures for effective practice management. Developed close working relationships with front office and back office staff. Supervised team of 15 clinical office personnel. Assessed processes and procedures, complying with OSHA, and HIPAA Regulations. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability. Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care. Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations. Discussed medical histories with patients in effort to provide most effective medical advice. Scheduled surgeries, managed pre-certifications and verified insurance coverage. Created customized care plans, working with hospital staff and families to assess and meet individual needs. Successfully negotiated client contract renewals to create increased revenue. Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions. Provided outstanding support to entire staff which helped improve process flow and boosted efficiency. Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Communicated closely with patients, ensuring medical information was kept private. Consulted with healthcare professionals on business decisions. 05/1993 to 07/1999 Office ManagerRotech DeLand, FL Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents. Updated reports, managed accounts, and generated reports for company database. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations. 07/1987 to 04/1993 Store ManagerColonial Medical Supplies Orlando, FL Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Approved regular payroll submissions for employees. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Reconciled daily sales transactions to balance and log day-to-day revenue. Supervised guests at front counter, answering questions regarding products. Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Developed and implemented successful staff incentive programs to motivate employees. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.EDUCATION 06/1975 High School Diploma: BusinessEdward H. White High School - Jacksonville, FLProfessional Development: Cooperative Business Education Relevant Coursework: Multiple Medical and Business classes Future Business Leaders of America MemberDrill Team MemberADDITIONAL INFORMATION Being involved in patient care and improving their quality of life is something very important to me. I love working with a team who promotes the same values of wanting to do good for humanity. I look forward to being a part of your team and promoting the vision and quality patient care your company provides. |
