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Click here or scroll down to respond to this candidate Candidate's Name
Street Address | PHONE NUMBER AVAILABLE
EMAIL AVAILABLE | LINKEDIN LINK AVAILABLE | https://github.com/ADoorlag
EXPERIENCE
October 2023 December 2023
ASSOCIATE BUSINESS ANALYST, Streamline Healthcare Solutions
Led collaborative partnerships with diverse customer organizations.
Orchestrated seamless EHR software implementations with meticulous coordination
and project management.
Maintained strict adherence to budget, schedule, and scope parameters.
Conducted needs assessments, providing creative solutions to user requirements.
Actively engaged with customers for software updates and played a vital role in testing
application environments.
Developed and revised procedures, contributing to the creation of comprehensive
training materials and presentations.
Conducted training sessions for new users to facilitate effective onboarding.
Demonstrated commitment to end-to-end project management, client relationship
building, software testing, and training facilitation.
October 2021 October 2023
CUSTOMER SUPPORT SPECIALIST, Streamline Healthcare Solutions
Resolved 500+ tickets for 100+ diverse clients within CSS SmartCare and CSS Clinical
teams.
Managed customer-reported tasks, issues, and Severity 1 calls, ensuring swift
resolution.
Collaborated with project managers, developers, and testers for efficient issue
resolution.
Conducted regular meetings with customers, addressing concerns and providing insights
on fixes and upgrades.
Adeptly troubleshooted issues within QA or PreProd environments, enhancing overall
customer experience.
August 2021 October 2021
CUSTOMER SUPPORT SPECIALIST INTERN, Streamline Healthcare Solutions
Played a pivotal role on the CSS Builds team, ensuring seamless access to critical
updates for 100+ Streamline Healthcare Solutions clients.
Demonstrated commitment to ensuring timely delivery of updates, contributing to the
enhanced functionality and performance of EHR software.
EDUCATION
September 2018 May 2021
BACHELOR OF BUSINESS ADMINISTRATION, Western Michigan University
Major: Computer Information Systems
GPA: 3.35/4.00
September 2015 - May 2018
ASSOCIATE OF ARTS, Lake Michigan College
Major: General Arts
GPA:3.60/4.00, Graduated with Honors
SKILLS
EXPERT IN: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, HTML/CSS, Written and
Oral Communication, Customer Service, Coding & Computer Systems, Critical Thinking, Problem Solving,
Requirements gathering, Business Process Analysis, HIPAA Compliance
INTERMEDIATE IN: Project Lifestyle Management, Software Development Lifecycle (SDLC),
Stakeholder Management, SQL, Database management, JavaScript, ReactJS, Business Operations, Data
Analysis, Troubleshooting, Microsoft Access, Zendesk
BASIC IN: Python, PHP, Java, Git/GitHub, Microsoft Project, Microsoft Visio, Agile
methodology, Scrum methodology, Waterfall methodology, UI/UX Design, Microsoft Azure, DevOps
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