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Click here or scroll down to respond to this candidate1Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn: linkedin.com/ Plano, TX Street Address
CAREER FOCUS: INSURANCE CLAIMS ADJUSTERAccomplished claims adjuster with over 5+ years experience in the areas of claims negotiations, claims appeals and reconciliations. Excellent insurance knowledge and applications with the ability to establish working relationships with customers while effectively communicating claims determination(s). ACCOUNT MANAGEMENT CLAIMS MANAGEMENT TIME MANAGEMENT CALL RESOLUTIONCLAIMS NEGOTIATIONSPROFESSIONAL EXPERIENCELIBERTY MUTUAL INSURANCE COMPANY - FRISCO, TX 2020-PRESENT CLAIMS ASSISTANTDirectly responsible for liaison activities between the customer and claims adjuster. Results: Leadership: Coordinated complex activities between departments and third parties. Setup new claims With a one-day turnaround, and prepared required letters while ensuring data integrity. Team Building: Fostered a teamwork attitude in the department by maintaining relationships with examiners and supervisors Coordination: Conducted interviews, gathered detailed information, and completed subrogation investigations. Identified and collected evidence and determined its value to a specific claim. LIBERTY MUTUAL INSURANCE COMPANY - FRISCO, TX 2018-PRESENT INSURANCE AGENT (CUSTOMER SERVICE INQUIRY-CALL CENTER) Directly responsible for the account management of property and automobile policies. Results: Leadership: Headed huddle process for 13 insurance agents in the absence of management, and contributed to process improvement for the call center. Team Building: Organized weekly process improvement meetings for 13 employees Coordination: Customized plans to meet the needs of customers, while obtaining data about their financial resources to further access the needs and physical condition of the customer. Submitted process improvement feedback for call center improvement. STATE FARM INSURANCE COMPANY- RICHARDSON, TX 2015- 2018 CLAIMS ASSOCIATEDirectly responsible for the claims navigation process. Results: Leadership: Collaborated with team members, and conducted huddle for best claims practices Account Management: Managed customer accounts, developed and maintained strong business relationships with internal and external customers while guiding them through the claims process. Completed claims negotiations for fair and equitable claim settlements2Candidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE LinkedIn: linkedin.com/ Plano, TX 75074CAREER FOCUS: INSURANCE CLAIMS ADJUSTERAccomplished claims adjuster with over 5+ years experience in the areas of claims negotiations, claims appeals and reconciliations. Excellent insurance knowledge and applications with the ability to establish working relationships with customers while effectively communicating claims determination(s). ACCOUNT MANAGEMENT CLAIMS MANAGEMENT TIME MANAGEMENT CALL RESOLUTIONCLAIMS NEGOTIATIONSPROFESSIONAL EXPERIENCECITIFINANCIAL MORTGAGE IRVING, TX 2008 - 2015BANKRUPTCY SPECIALIST - LITIGATIONDirectly responsible for conducting litigation processes. Results: Leadership: Collaborated with internal and external stakeholders (customers, relators, attorneys and title companies) to resolve assigned accounts. Account Management: Managed customer accounts, and performed requirements to appeal loans and proceed to the foreclosure process.SKILLSCLAIMS MONITORING- WORKLOAD AND WORKFLOW MANAGEMENT HIGH LEVEL COMMUNICATION SKILLSEXTREME ATTENTION TO DETAIL MULTI-TASKINGKNOWLEDGE OF FEDERAL LAWS, REGULATIONS AND POLICIESINSURANCE CARRIER KNOWLEDGE DISPUTE LETTER CREATIONASSISTANCE WITH CASE MANAGER FOLLOW-UPSTRONG ANALYTIAL ABILITY & PRIORTIZINGEDUCATION LICENSENORTH GARLAND HIGH SCHOOL, 1989- 1991LIFE INSURANCE LICENSE P & C LICENSE ALL LINES ADJUSTERS LICENSE |
