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Candidate's Name
616 Glenn AvenueRocky Mount, North Carolina 27803PHONE NUMBER AVAILABLE (M)EMAIL AVAILABLEPROFESSIONAL SUMMARYA highly motivated hospice Clinical Liaison with a history of establishing positive working relationships with physicians, nursing facilities, and hospitals who refer clients to hospice. Responsible for communicating the benefits of end of life care to these professionals and families, educating the community about hospice services, and conducting sales calls to existing and potential referral sources, such as a new hospital. Interacts with health care professionals daily, promote hospice services, and attend trade shows to create additional business. Maintain a sales territory and finding new opportunities to meet monthly sales goals. Highly creative staff member who is results-driven and recognized as a solution-focused individual. Tenacious desire to build new business, while securing customer loyalty. Skilled in inter-personal relationships; inter and intra-agency collaborations; time management; problem solving; effective motivation and supervision of others.Legacy Hospice September 2019 to June 2024Community LiaisonPrimary Responsibilities: Forge positive relationships with key decision-makers, ensuring our hospice services are top of mind.Promote our hospice's reputation through impactful and regular visits, showcasing our commitment to exceptional care.Propel our hospice to be the preferred provider, contributing to agency goals for growth and enhanced census management.Drive new referrals and exceed growth targets through strategic outreach and relationship-building efforts.Make a significant impact on patients and families by guiding them through the initial meeting, providing comfort, and obtaining consent for care.Empower referral sources by offering valuable insights, assisting in identifying suitable patients, and educating them on admissions criteria.Drive the agency's success by identifying and prioritizing key accounts, providing valuable insights to the Program Director for informed decision-making.Shape the agency's reputation for superior customer service, fostering and maintaining relationships that contribute to current and new business opportunities.Robert Half Staffing and Recruitment Services May 2018 to August 2019Accounting/Finance Contractor*Valley Community Services Board July 2019 to August 2019Accounting/Finance Contractor*Primary Responsibilities: Responsible for the accurate, complete and timely reconciliation of bank accounts Responsible for monthly analysis and reconciliation of all balance sheet accounts Responsible for accuracy and integrity of General Ledger system. Responsible for accurate, complete and timely submission of Regional reports and State reports. Responsible for the accurate reconciliation of A/R subsidiary accounts to the General Ledger control Accounts. Responsible for the proper implementation of all audit findings. Ensures compliance with Federal, State and local regulations in regards to Fiscal Services. Develops & recommends best practices to ensure agency compliance. Responsible for creating, maintaining and archiving all schedules needed for the annual audit.University of Virginia Alumni Association November 2018 to July 2019Accounting/Finance Contractor*Primary Responsibilities: Responsible for banking and treasury operations to ensure reconciliation and financial integrity of gift records. Administers and coordinates bank and merchant accounts used for gift and event processing. Coordinates the movement of funds between accounts and analyzes the cash flow timeline to maximize accuracy and efficiency. Monitor and reconcile data between MIS and banking and merchant accounts daily. Researches and resolves cash management errors and works with the Treasury office to ensure that quality, quantity and accuracy of work performed consistently meets required standards. Maintains a manual of policies and procedure, performs periodic review of quality control standards and makes recommendations for improvements as necessary. Provides backup to key functions of Gift Processing Coordinators as needed. Assists with audit requests and other Gift Processing duties as assigned. Develops and enforces a system of internal safeguards and controls to ensure fiscal responsibility and accountability for the Gift Processing Services Center.Region Ten Community Services Board - Charlottesville, VA May 2018 to August 2018Interim Fiscal Director of Accounting*Primary Responsibilities: Assist with development and revision of the annual budget Monitors, and reports the Region Ten budget. Provides assurance of timely submission of Actual to Budget Reports and supporting documentation. Responsible for the accurate, complete and timely reconciliation of Region Ten bank accounts Responsible for monthly analysis and reconciliation of all balance sheet accounts Responsible for accuracy and integrity of General Ledger system. Responsible for accurate, complete and timely submission of Regional reports and State reports. Responsible for the accurate reconciliation of A/R subsidiary accounts to the General Ledger control Accounts. Responsible for the proper implementation of all audit findings. Ensures compliance with Federal, State and local regulations in regards to Fiscal Services. Develops & recommends best practices to ensure agency compliance. Responsible for creating, maintaining and archiving all schedules needed for the annual audit.Home I.V. Care and Nutritional Service Waynesboro, VA August 2006 - April 2018Director of ReimbursementPrimary Responsibilities: Coordinates and evaluates the financial programs and supporting information systems of the company to include budgeting, processing of revenue and expenditures, data entry, and conservation of assets; Ensures compliance with Medicaid, Medicare, and Private Insurance reimbursement, reporting requirements and accounts receivable; Establishes and implements short- and long-range departmental goals, objectives, policies and operating procedures; Hire, train, and supervise staff. Directs manages and motivates Billing/Collections, Revenue cycle management, Reception/Switchboard, Enteral Nutrition Service, Purchasing, Sales, Customer Service and Managed Care Department Staff to achieve high productivity and accountability; interacts with other Managers and all Staff Members, to provide consultative support, as requested, company-wide.Accomplishments: Forecast Annual Sales and Operational Budget of 17M; Reduced DSO to 50+/- days by reducing A/R to align with current sales; Reduce and maintain > 91 day A/R to established goal of < 15%; Established new credit criteria for new accounts and patient pay accounts significantly reducing bad debt; Developed credit policy and procedure and billing and collections manual for department.Home I.V. Care and Nutritional Service Waynesboro, VA December 2003 - August 2006Director of OperationsPrimary Responsibilities: Supervision of Distribution, Delivery, Service and Warehouse Department Operations; Hire, train, and supervise staff; Ensure delivery/vehicle maintenance and drivers comply with Home Care Division Policies and Procedures; Comply with Local, State, and Federal regulations that apply to services provided, i.e., OSHA, Pharmacy, JCAHO, etc; Ensure compliance of Policies and Procedures of The Home Care Division; Promote good practices of infection control and safety management; Participate in Performance Improvement/Quality Assurance activities and the safe delivery of Infusion equipment, medications, products, and supplies; Assist in in-service education for staff as well as home care providers; Purchase and inventory control of infusion pumps, nutritional products, and supplies; When applicable, ability to perform duties of Delivery, Service, and Warehouse Technicians.Augusta Medical Center Fishersville, VA August 2001 - July 2005Advanced Cardiac Life Support ProviderPrimary Responsibilities: Medical interventions such as intubation to open the airway and defibrillation to regulate heart rhythm. The administration of pharmaceuticals which are intended to assist with resuscitation. Must be able to rapidly and accurately read data like electrocardiograms, and make decisions for the patient based on this data. Trained to start intravenous (IV) lines and administer medications based on a clinical assessment/evaluation and operate with or without direct medical supervision. Surgical interventions such as the placement of central lines and chest tubes.Stonewall Jackson Hospital Lexington, VA February 1995 - August 2001Director of EMS/Transportation ServicesPrimary Responsibilities: Developed and implemented a hospital based, Inter-facility Ambulance Service able to operate independent of subsidy within a period of twelve (12) months; Developed and implemented a Quality Improvement program to monitor staff performance to ensure skills are maintained at a level consistent with National Standards; Maintained an electronic database for submission of State Mandated reporting criteria to include assessment of patients, care plans and treatment modalities; Maintained fleet to ensure that all vehicles and equipment are ready for service 24/7.Special Interests;Life member of the Stuarts Draft Rescue Squad with twenty-four (24) years of service.In-active member of the Central Shenandoah EMS Council Critical Incident Stress Management team.In-active volunteer with Augusta Health Hospice of the Shenandoah.Commonwealth of Virginia Notary PublicCommonwealth of Virginia CPhTReferences: Available upon request |
