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Click here or scroll down to respond to this candidateCandidate's Name
Kentwood, Michigan Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLESummary:An accomplished professional with a Bachelor of Science in Psychology and a proven track record in case management, crisis intervention, and customer support. Extensive experience in utilizing telephonic inbound/outbound systems to conduct Health Risk Assessments to identify members health needs and provide effective solutions. Expertise in conducting intake interviews, utilizing a strength-based, person-centered approach, which has enabled me to assess the personal and family situations of homeless individuals and families to determine eligibility for programs and service needs. Consistently demonstrated the ability to maintain confidentiality while adhering to HIPAA regulations and release of information (ROI) guidelines. Excellent candidate for working remotely and is available to start immediately.Education:Masters in Social Work, Western Michigan University, Grand Rapids, Michigan 2014 - PresentBachelor of Science: Psychology, Cornerstone University, Grand Rapids, Michigan 2013 (Completed)Associate of Science: Human Services, Cornerstone University, Grand Rapids, Michigan 2012 (Completed)Medical Administrative Assistant, Everest Institute, Grand Rapids, Michigan 2009 (Completed)Core Qualifications:Proficient in crisis intervention and Case managementKnowledgeable in Medical TerminologyProficiency in Microsoft OfficeKeen observational and situational awareness skillsProficient in Motivational Interviewing, active listening, and documentationOrganizational skills with the ability to manage multiple systems/tools, while simultaneously interacting with members.Knowledgeable in HIPAA regulations and ROI policies and guidelines.Ability to communicate effectively, orally and written.Proficient in conflict resolution, review and appraisal.Customer satisfaction proficiencyAbility to work independently and cooperatively.Professional Experience:Reason for the gap in employment - Looking for potential job opportunities.Centene Corporations, Pyramid Consulting, Inc - Remote in Grand Rapids, MI July 2022 - November 2022Service Care Coordinator l (Contract)Utilized telephonic inbound/outbound systems for conducting Health Risk Assessments to identify members health needs, develop a care plan using a person-centered approach to set goals, identify barriers, and create interventions.Advocated for members and promote self-advocacy. Delivered education to include health literacy, self-management skills, medication plans, and nutrition.Ensured Coordination of Care by operating collaboratively with a multidisciplinary team to improve members overall wellness.Reason for the gap in employment - Looking for potential job opportunities.Community Rebuilders - Grand Rapids, MI February 2020 - February 2022Housing Resource SpecialistPrimary responsibilities were housing crisis intervention and case management.Conducted intake interviews utilizing a strength-based, person-centered approach to assess the personal and family situations of homeless individuals and families to determine eligibility for programs and service needs.Assisted participants in locating and securing housing of their choice using proper calculations of income and rent per program guidelines. Provided training on the responsibilities of tenants and how to address potential issues with property owners.Ensured rental properties met Housing Quality Standards and were appropriate for the program participants.Provided counseling and advocacy to participants, provided support, reduced isolation, listened, problem-solved, and identified resources to assist with the reintegration of participants in the community.Negotiated with property management and submitted rental assistance payment requests to finance for processing.Reason for the gap in employment - Looking for potential job opportunities.Cherry Health Services, Community Alternatives Program - Grand Rapids, MI August 2017 - December 2018Residential Care CoordinatorNavigated multiple systems: maintained accurate documentation of residents' daily tracking log, breathalyzers, subsistence payment checks, and formulated corrective action documents.Conducted resident and facility searches for contraband, ensured facility sanitation, and monitored meals and medications.Ensured Federal Bureau of Prison (FBOP) and agency policy, guidelines, and procedures.Teleperformance USA - Kentwood, MI April 2014 - November 2014Customer Service RepresentativeNavigated multi-systems while accepting inbound calls to manage and resolve customer requests and escalations.Processed transactions and evaluating customers' experiences.Fellowships, Accomplishments & Awards:Class Representative at Cornerstone University 2009 - 2012Magna cum laude, Cornerstone University 2012 & 2013Bronze Award, Everest Institute 2009 |
