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Waldorf, MD EMAIL AVAILABLE PHONE NUMBER AVAILABLEApplicant Information Citizenship Status: U.S. CitizenGeneral Schedule (GS) Score: Government Contractor Veteran Status and Preference: NoSecurity Clearance: Active Secret Security Clearance EducationBachelor of Science, Information Technology December Street Address Towson University, Towson, MDTechnical SkillsTools & Software: Active Directory VMware Nagios Monitoring Systems PowerShell PuTTY WinSCP Notepad++ Jira Windows Command Prompt Customer Support HTML Operating Systems: Ubuntu Linux Mac OS Microsoft Windows Windows 7, 8, 10 & 11 Work ExperiencePearl River Technologies, Greenbelt, MD February 2023 Present Junior System Administrator, Flight Dynamics Facility (NASA Support) Salary: $74,006.40Hours/Week: 40Supervisor: David Wilf (484-678-7885) Ensuring the proper functioning of hardware and software systems critical to NASAs flight dynamics operations and mission support. Implement and manage software updates, patches, and upgrades to maintain security and performance. Establish and execute backup strategies, as well as develop recovery plans to safeguard critical data and systems. Providing technical support to department users and addressing inquiries and issues related to system usage and functionality. Implement and maintain security protocols to protect critical systems and data. Diagnose and resolve technical issues related to systems, applications, and network connectivity.Corporate Office Properties Trust, Columbia, MD May 2022 August 2022 Information Technology InternHourly Wage: $18Hours/Week: 30Supervisor: Ryan UlepCandidate's Name
Waldorf, MD EMAIL AVAILABLE PHONE NUMBER AVAILABLE 1st Tier Helpdesk Service: managing ticketing systems, basic troubleshooting protocols, and providing technical support across the company. User account creation, termination, and altering access permissions through Active Directory. Installed and configured computer hardware, software, and virtual machines. Collaborated with cybersecurity professionals to create new safety protocols for technology while monitoring and testing them for deployment. Towson University Career Center, Towson, MD January 2020 May 2022 Career Peer AdvisorHourly Wage: $14Hours/Week: 20Supervisor: Casey Miller Collaborated with team members to create resources and exercises to prepare students for career-related experiences. Assisted students in the reconstruction of resumes and cover letters to better suit their career or internship goals. Aided students in interpreting career-related assessments and developing efficient job search strategies. Participated in managing Towson Universitys annual career fair with thousands of employers and candidates.Relevant Information Technology ProjectsNASA Flight Dynamics Facility Hardware Refresh December 2023 - March 2024 Junior Systems AdministratorAssisted with the installation, configuration, and procurement of critical infrastructure components in NASAs Flight Dynamics Facility. Ensured seamless integration and optimal performance on new workstations in support of mission-critical operations. Assisted in the development of customized Windows BIOS images that were installed on over 50 mission-critical workstations, tailored to organizational specifications and hardware requirements. Conducted interviews to gain insight on hardware preferences from various teams such as Flight Operations, Software, and Orbital Navigation Operations. |