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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE, EMAIL AVAILABLEProfile2+ year of Data Analyst with SQL, Tableau and PowerBI, 5 years of pharmaceutical marketing research experience, 2 years of consumer product Digital Collection, 5 years of retail sales manager, Graduated from Weatherhead MBA program with marketing concentration, Self-starter and fast learner, Proficient in MS office, Intermediate level in SQL coding, Highly organized and attention to detail.EducationMBA, Weatherhead School of Management-Case Western Reserve University, Cleveland Ohio, May 2005BA, Department of English Language and Literature-Sungshin Womens University, Seoul, Korea, 1996Work ExperienceConns Home Plus 2022- CurrentAnalyst, Governance and Oversight for Collection Department San Antonio, TXIdentify the risk factors for collection business operations and provide the reports with recommendations -detected issue with digital communication and provided solution to prevent future occurrenceConduct internal audits including call monitoring for quality enhancing purposes, 1st and 3rd party invoice - Identified over payment and coordinated in getting $130K reimbursement to the companyProvide reports for compliance purposes- SCRA, DNC reportsProvide KPI reports weekly and monthly using SQL database and MS ExcelManage employee performance record for incentiveDigital Collection Agent 2019~2022Understanding customers needs and delivering personalized solutions using digital communication skills to resolve account delinquent status Maintains expert knowledge of all collections industry laws, regulations and ensures internal policies, procedures and processes are up to dateHandles and resolves escalated customers inquiries or requestsSoHo Fashion INC. 2002~2007Business Operator, Retail Sales Manager Beachwood, OHAchieve sales goal, inventory management, merchandising, hiring, employee training, record keeping and cash handlingSuggested new product development idea and resulted in $4 million annual sales at launchingGlaxo Smithkline Korea 1996~2001Marketing Research Associate South KoreaAssisted planning and implementing marketing research projects using focus group interviews, in-depth interviews, and quantitative methods. Conducted brand positioning study, market penetration strategy project and price surveillance studyProvided current market reports for companys major products such as Zantac, Flonase, and AdvairSales data analysis using MS Excel worksheetManaging statistic program (IMS PLUS) and creating reports for product managersOther SkillsIntermediate level in SQL, Tableau and RMS Excel including Pivot table and Power Query, Power BI, Word, Power Point, Access, PublisherFluent in English and Korean |
