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Click here or scroll down to respond to this candidateCandidate's Name
Street Address 2nd Avenue1st floor rear aptTroy NY, Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am an Office Professional with ten plus years working as an Office Administrator and Receptionist. My position working with MVP Health Care provided me with the knowledge of the healthcare system by allowing me to answer benefit question's through calls with up-to-date knowledge of policies for various medical authorization. I also have handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.I am versed in customer support in high call volume environments and have superior computer skills and telephone etiquette. I have had outstanding verbal and written communication skills and am local to Albany and available for interviews immediately. Thank you.ExperienceSpectrumCustomer Service RepresentativeSchenectady NYSeptember 2024 to PresentTake calls from New & Existing customersUpdate cell phone numbers & informationExperienceElevanceSenior Customer Service RepresentativeAlbany NYMarch 2021 to Feb 2023Process Insurance RequestTake incoming callsUpdate New CustomerExperienceSt. Peters HospitalLab AssistantAlbany, NYMarch 2019 to 2021Process incoming Specimens for Hospital as well as for Off Sites and Doctors officesResolve Specimen and tests that are not drawn correctlyTo give verbal as well as faxed results to the various Doctors and FacilitiesTo make sure that Insurance information is correct for lab procedure paymentsTo make sure that correct diagnosis codes are used for payment purposes as well as to make sure that patients are billed correctly.ExperienceUnion CounselingOffice AdministrationSchenectady, NYJanuary 2017 to January 2019Greeted patients, answered. calls, took copays, Processed claims to Insurances. Handled day to day tasks.ExperienceValue OptionsOffice AdminLatham, NYDecember 2014 to December 2016Answer a high volume phone calls with professionalism and telephone etiquetteHandled Multi-line Phone callsTook incoming calls from providers as well as facilities to obtain authorization for various procedures, to educate with members benefits according to HIPPA ComplianceResolved claims issues and transferred calls and or claims issues to the appropriate ques to be handledCTDI WarehouseOffice Admin (Contract)Schenectady, NYMay 2014 to November 2015Answered a high volume phone calls with professionalism and telephone etiquetteAssisted customers as well as employees via in person and via telephoneAnswered an average of 60+ calls per day by addressing customer inquiries, solving problems and providing new product informationEarned management trust by serving as a lead trainer for RaptorsDescribed procedures and policies to employees and accurately explained details and care of merchandiseIndependent Care GiverAlbany, NYFebruary 2012 to October 2014Took care of ill Family MemberHandled medication, scheduled doctor appointments, and was the main transportation for the family memberOrganized all financial matters, including bills that needed to be paidMVP Health CareReceptionistSchenectady, NYFebruary 2007 to February 2012Provided an elevated client experience to generate a loyal clienteleAnswered benefit questions through calls with up-to-date knowledge of policies for various medical authorizationEffectively communicated with and supported other departments and administrative teams on a daily basisHandled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problemsDeveloped a reputation as an efficient service provider with high levels of accuracyEducationAcademy of Holy NamesHigh School DiplomaSkillsMedical authorizationClaimsCustomer ServiceCall CenterMulti-line Phone callsInsurance Resolution |
