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Title Customer Service Relations
Target Location US-NY-Brooklyn
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Professional Objectives and ProfileMultitasking ability with the skills in planning and prioritizing the operational workload and managing complex projects and workshops under aggressive timelines.Career Expertise AreasKnowledge of all kinds of Warehouses (Public, Private, Bonded,Governmental), temperature controlled storages, Import/Export Management( Molasses / Edible Oil), Inventory Management, Operation Management, problem solving skills, routine office work, group presentation, Traveling & Visas Processing, Marketing Campaign, Product Launches . Press Conference, Telecommunications, Office administration, customer relations, conducting training, Budget and Cost implementation. Good Knowledge of Ms. Window, Excel, Powerpoint.Import Operations :Interact with Import customers to coordinate Ocean & Air inbound shipments.Coordinate shipments with overseas offices and steamship lines.Perform customer service- Post transaction follow up.Liaise with Customs broker and clients brokers to ensure timely entry, release and delivery to our warehouses and direct accounts.Perform other duties as needed.Review freight rates and reconcile Invoices.Export Operations.Responsible for containers/shipments tracking, tracing and updating shipments while developing and maintaining good relationships with carriers, truckers, customers, and warehouses, etc.Communicates with vendors for payment disputes and services requirements.Internal office communication includes branch office and oversea offices for container delivery status.Handle issues such as re-scheduling of delivery status, terminal congestions, receiving and resolving warehouse unloading issues.Oversee the activities of the department and assists other staff members when required.Respond to client inquires on all matters relating to the clients activities.Work with the other employees in the freight forwarding department to improve customer satisfaction, cycle times, and increase efficiency.Maintain high performance standards that will enable the department to focus on continuous improvement, committed to providing exceptional customer serviceProfessional ExperiencesWestbury (Pvt.) Ltd, - For the Period of One Year (1995 - 1996)(Joint venture Malaysian Co.)Assistant to Marketing Director.Palm Oil Sales entries / Reports for the DirectorMaintained record of vessel position and Storage Position at terminalMaxco (Pvt.) Ltd, - For the Period of One Year (1996 - 1997)Assistant Fabric Manager.Stock Position / Fabric Quality and Dyeing and Production DepartmentRaza Travels (Pvt.) Ltd,- For the Period of Three years (1997-2000)Account Assistant/ Admin Officer.Hotel Reservation, pick & drop, meet and assist facilities for ExecutivesF&B Bulk Storage (Pvt) Ltd-For the Period of One year (2000 Till 2001.)Assistant Manager FinanceAccounts, Bank Reconciliation, P/L Statement, Daily Stock ReportBank ReconciliationPreparing Checks for Vendors.Daily Stock Report (Edible Oil / Molasses) for ChairmanExport DocumentationDaily Molasses Arrival ReportInvolved in Audit ProcessNucleus Entertainment, - For the Period of Five years (2001 - 2006.)Finance/ Production ManagerControlling Productions Out of Cities, Travelling and LogisticsMD Productions (Pvt.) Ltd (HUMTV)- For the Period of Seven years (2006 - 2013).General Manager Operations.Handling all Operations Of the CompanyProduction Controlling, Logistics and TravellingIndependent Media Corporation( GEO TV)- for the Period of Three year (2013 - 2016)Manager Operations Int. Content Broadcast OperationsLocal and International ContentGEO TV and GEO Kahani Broadcast OperationsPreview contentAdaptation and Dubbing OperationsNew Serial Launching & Marketing PromotionsMovies launching & Marketing CampaignUNITED STATES WORKING EXPERIENCERestaurant Manager / Consultant / Events.Customer ServicePayroll ManagementPurchasingMarketingEvents and Catering.EDUCATIONHigh School/Graduation, Karachi Bachelors in Commerce/BusinessProfessional TrainingInternational and Domestic Air Ticketing/ System Analysis & Design CourseReference: Furnished upon request.

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