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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECartersville, GAProfessional SummaryDiligent Customer Service Specialist that brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.Skills- Zendesk - Google Suite - Vendor Relations- Problem Resolution - Project Management - Salesforce- All Microsoft Teams - Citrix - Fraud Detection- 55 WPM Typing Speed - Genysis - Call Documentation- CRM Software - Netform - Issue & Complaint ResolutionExperienceGabes, Customer Service Specialist (Remote) 2018- PresentProvided prompt and courteous assistance to customers via phone, email, chat, and remote desktop support for software-related inquiries, technical issues, and account management tasks maintaining a customer resolution rate of 95% over my tenure with the company. Documented and tracked customer interactions and issue resolution steps using CRM software and ticketing systems, ensuring accurate and thorough record-keeping and follow-up to maintain customer satisfaction and retention. Provided cross functional support and served as Subject Matter Experts (SMEs) or second tier resolution to internal and external provider teams.United States Postal Service, Mail Carrier and PSE Clerk 2016-2018Engaged with customers through live chat, email, and phone with the goal of establishing a relationship and ensuring they feel satisfied with the service they received before ending the interaction. Collaborated with cross-functional teams, including product development, quality assurance, and technical support, to escalate complex issues, identify trends, and provide feedback on product improvements and customer pain points. Developed and implemented circulation policies and procedures to ensure smooth operations and excellent customer service while mentoring new employees on procedures and policies to maximize team performance while implementing a knowledge base, resulting in a 20% reduction in common support inquiries.Walmart, Account Representative 2014-2016Accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship in a fast-paced call center environment. Responded to requests regarding billing, change of service, technical questions related to company products as well as customer equipment. Used quality assurance and operational data to ensure accuracy of customer scripts and proper escalation of issues to department supervisor. Achieved a 98% rate through effective issue resolution and proactive communication. Demonstrated adaptability and versatility by cross-training in other store departments, contributing to a 30% reduction in the need for external staff during busy periods and improving overall operational efficiency.EducationStrayer University 2023-Present |
