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Click here or scroll down to respond to this candidateCandidate's Name
Austin, TXEMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARY OF QUALIFICATIONSA passionate Restaurant, Hospitality, and Real Estate Executive, who is dedicated to growing small, mid-sized, and large corporate establishments into top quality, highly reputable restaurants and businesses. A hands-on servant leader who believes in partnering with everyone from hourly staff to company owners to conquer goals, increase profitability, define success, and passionately drive towards Operational Excellence. Actively seeking to join an organization in need of an Operational leader with a track record of success, cultivating and developing a people first culture, growing revenue in the right way, and helping establishments thrive in their own communities and nationally where applicable.AREAS OF EXPERTISE Senior operations management SOP development and implementation Board Meeting facilitation Conference Planning and Facilitation Sales Building grass roots marketing, meet + communicate with VIP clients, vendors, etc. Franchise liaison, business and operations consulting Restaurant + business turn-arounds Process improvement creation and implementation of Operational Excellence, SOPs P & L Management, financial acumen of a CFO New Store Openings Mouthpiece and Champion of the Brand, Minister of the Culture Budgeting monthly, quarterly and yearly HR consultant Training creation, facilitation, and accountability Hospitality people first (staff, clients, company leadership), weekly + monthly meeting facilitation, reward trips, positive reinforcement, global communicator Strategic Planning geographic real estate decisions, budgeting, staffing Succession Planning 6, 12, and 18 month mentality. Cost Controls 100% knowledgeable of operations, supply chain, current market trends Performance + Financial analysis + accountability weekly, monthly, quarterly, and yearly Supply Chain Management Vendor relations, contracts, pricing, legality Contract management, client communication, detailed analysis and relentless follow through and follow upPROFESSIONAL EXPERIENCETC4 &Co. Austin, TX July 2020 to August 2021Vice President of Operations Director of Training, Director of Catering, Operations Manager, and direct manager of 3 Area Directors. Oversaw 4 separate concepts 13 restaurants, equaling roughly $55M in sales. Created mission critical strategies to generate sales, EBITDA, and improve guest feedback scores within first two months in role. Improved operations by focusing on hiring dedicated individuals into leadership positions. SSS increased by 5% and EBITDA improved from less than 5% concept wide to 16% within 60 days. Candidate's Name
Austin, TXEMAIL AVAILABLEPHONE NUMBER AVAILABLE Developed a people first culture through rewarding positive performance, creating a team first mentality for staff to follow and leading with a steadfast focus on ethics and hospitality. Weekly PNL Meetings with GMs and Area Directors accountability, forward thinking, staffing in general, Operations, etc. Monthly PNLY Meetings with owners and leadership of the Company global conversations, marketing, Operations, Kitchen Operations, PNL review, strategic moves and/or operations to prepare for future growth. Promoted to Vice President of Operations within first 60 days of employment. Oldham Real Estate, Austin, TX 2013 to PresentOwner and Principal While also focusing on a career in the restaurant industry, support the family real estate brokerage through acting as an agent to select clientele. Sales building grass roots marketing, focus on VIP clients who love and refer you business, stay on top of current trends, overall consistency, and deliver on Operational Excellence.. Created and facilitated detailed SOPs for transactions, communication to clients, contract management/deadlines, and vendor/other side of the transaction accountability. All client and vendor communication once under contract from start to finish, provide detailed information and deadlines/timetable for our clients to read, follow, and implement for a seamless and on-time transaction. Bi-weekly payroll, invoice communication and compliance of brokers transaction and finance teams. Attract and hire top quality talent while overseeing structure, processes, and procedures. Helped build sales from $13M per year to over $35M per year within the first 2 years. Named as a Top 25 Agent and an Austin Business Journal Award winner (2011- present). Named as an Austin Platinum Top 50 Real Estate Agent/Team (2015-present). Fired Up, Inc. Austin, TX 1996 to 2013Vice President of Operations, Austin, TX 2008 to 2013 Supervised 15 Area Directors, 1 Director of Training, 1 Director of Recruiting, 1 Director of Special Operations, and 1 Director of Catering. Lowered management turnover rate by 60 basis points across the organization. Oversaw development of new catering program that increased per restaurant average sales from 2% to 7+%. Planned and facilitated company reward trips to exotic resorts across the US and Mexico for GMs and their teams that met and/or exceeded their Operational Excellence targets/metrics across a 12-month period. Monthly PNL analysis and accountability meetings with each AD, the CFO, and the ownership of the company. Weekly, global communication to the field and leadership team, highlighting teams that operated with excellence (including any staffing promotions + Holiday/business trend reminders), upcoming marketing events or promotions, and any Operational details that I noticed on my visits. Hands on approach I was in the field on a daily basis, traveling across the country 4 times a year visiting all company and a handful of franchise restaurants. Candidate's Name
Austin, TXEMAIL AVAILABLEPHONE NUMBER AVAILABLERegional Operations Director, Austin, TX 2007 to 2008 Direct Manager of 5 Area Directors, focused on increasing revenue, hospitality, Operational Excellence, and customer satisfaction across all locations. Developed a Team and people first and competitive culture amongst 45 restaurants in the Region.Director of Special Operations, Austin, TX 2006 Identified and implemented action plans for operational improvement. Global communication to the company operational changes, company promotions, upcoming marketing campaigns recipe changes POS detail. Director of Kitchen Operations, Austin, TX 2004 to 2006 Based on previous contributions to operational success, the Director of Kitchen Operations role was created to align standards across the organization. Headed the Operational Excellence Road Show Leadership Team. Effectively rolled out OER to entire team of management, directors, and owners. Implemented a 3rd party food safety and sanitation program, causing audit score averages to increase from 72 to 91 within 60 days. This was the fastest increase of Operational Excellence standards in company history. Brought in a 3rd party food costing solution company (ideal vs actual) to address food cost + provide SOPs for the company. The company average started at a 2.0% IVA; within 3 months the average Company IVA was lowered to .3% - .5% across the board, with savings of over $1M in a 12-month period. Collaborated with Executive Chef on quality controls, efficiency, and perceived guest value, saving over 75 basis points over a few years and .5% in kitchen labor without sacrificing food quality.Area Director, Houston, TX 2001 to 2004 Responsible for the operation of 9 Houston area restaurants. Turned around 6 troubled restaurants + their teams into top producing businesses within first 12 months in position, starts and ends with the culture and seeing the value of PEOPLE. Developed and promoted 5 General Managers and 1 bartender into Area Directors of the Company within 3 years, which 3 of those individuals went on to become Arwa Director of the Year for the Company. Honored as the Area Director of the Year.Saute Chef before promotion to General Manager/Managing Partner, College Station, TX 1996 to 2001 First General Manager to record a million dollars in profit within a 12-month period for Carinos Italian Kitchen.Candidate's Name
Austin, TXEMAIL AVAILABLEPHONE NUMBER AVAILABLE Honored as the Managing Partner of the Year for 2000. Led a strong, cohesive team, resulting in the highest volume opening in Carinos Italian Kitchen history. The restaurant became a breeding ground for development and promotions throughout the company, where 19 team members were promoted into Manager, General Manager, and Area Director positions across the Company.EDUCATIONTexas A&M University and Colorado State University Completed coursework with a concentration in Sports Medicine COMMUNITY INVOLVEMENT AND VOLUNTEER WORK Actively involved and passionate about non-profit work across local communities since 2005. Have volunteered for food drives, charitable contribution programs and Oak Hill 4-H. Currently volunteer for Closings that Care, Christmas Tree Clean Up, Austin Food Bank and Austin Rodeo. |
