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Click here or scroll down to respond to this candidateCandidate's Name
Baltimore, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeCMD Outsourcing Solutions - Hunt Valley, MDAugust 2022 to September 2022I answered calls for the election board and transferred those calls to the appropriate departments. I also answered FAFSA questions, I answered questions from students about their FAFSA and their student balances, and also told them what they needed to submit for them to get their aid. I also had to enter detailed notes in reference to their case and also submit their cases to be escalated if I was not able to help them during the call. I would also perform follow-up calls with solutions to their problems. COVID-19 Contact TracerNORC at the University of Chicago - Chicago, ILJanuary 2021 to June 2022I contact people who have tested positive for Covid-19 or who were in contact with someone who was positive for Covid. I would give them the guidelines for isolation and quarantine set by the CDC. Insurance GuideASSURANCE - Baltimore, MDOctober 2019 to November 2019My duties are to speak with customers and find out what their insurance needs are and then connect them with the proper agent.Software TesterSensor Concepts Incorporated - Baltimore, MDJune 2018 to December 2018I was testing a program that would detect radioactive material in shipping containers. Mobility DriverFirst Transit - Baltimore, MD2016 to 2016To take customers to and from their appointments.Mobility DriverMV Mobility - Baltimore, MD2012 to 2012To take customers to and from their appointments.HousekeeperChimes of Baltimore - Baltimore, MDMarch 2010 to December 2010To clean up after sporting events.Office Manager/Administrative AssistantJ. Kelly Moving & Storage - Baltimore, MDJanuary 1990 to December 2010To give quotes to potential customers for household moving quotes. Make sure storage invoices were sent out to customers for payment. I collected a detailed list if the household good to be moved and then input the information collected from the to draw up them moving contract for the customer and mail it out.EducationIn process in Medical Billing & CodingDeVry University-New Jersey - New JerseyDecember 2022 to PresentDiplomaWalbrook Senior High - Baltimore, MDSkills Supervised a crew 2-10 Over 10 years of experience as a Mobility Driver and in customer service. Example: Goal-oriented individual that seeks to meet and exceed standards Certified in the Smith System Driving System Certified in COVID-19 Contact Tracing Through Johns Hopkins Intermediate typing and computer skills Able to drive over size vehicle 10-26ft Customer service skills Detail oriented pays attention to detail. Wheelchair lifts experience Able to give phone and in person logistic estimates for household items Training new drivers in the Smith System Driving system Certified in the Smith System Driving System. Able to instruct large and small groups Trained in OSHA safety D.O.T safety trained. Able to use GPS Listen to Customer Concerns and resolve problems Early Childhood Education Software Testing Teaching Childcare English Classroom Management Assessments Customer Focus & Orientation -- Highly Proficient November 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Customer Service -- Familiar November 2019 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar Customer Service -- Familiar August 2020 Identifying and resolving common customer issues. Full results: Familiar Call Center Customer Service -- Completed November 2019 Applying customer service skills in a call center setting. Full results: Completed Data Entry: Accuracy -- Proficient August 2020 Entering data quickly and accurately. Full results: Proficient Scheduling -- Completed November 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed Verbal Communication-- Highly Proficient August 2020 Speaking clearly, correctly, and concisely. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Customer service I have intermediate computer skills I work with Microsoft Office (7 years) Special Education Experience with Children Toddler Care Medical Terminology (1 year) Microsoft Word (3 years) Data collection Windows (10+ years) Customer support Salesforce Microsoft Outlook Communication skills Continuous integration Time management Microsoft Office Software troubleshooting Learning technology Organizational skills Computer skills DrivingAssessmentsDelivery driver ProficientOctober 2022Interpreting instructions or signs and solving problems Full results: ProficientCustomer service ProficientAugust 2020Identifying and resolving common customer issuesFull results: ProficientAdministrative assistant/receptionist CompletedMarch 2022Using basic scheduling and organizational skills in an office setting Full results: CompletedTyping CompletedJune 2022Transcribing textFull results: CompletedWork style: Reliability ProficientOctober 2022Tendency to be reliable, dependable, and act with integrity at work Full results: ProficientCall center customer service ProficientFebruary 2022Demonstrating customer service skills in a call center setting Full results: ProficientCustomer focus & orientation ProficientOctober 2022Responding to customer situations with sensitivity Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
