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Title Customer Service Assistant
Target Location US-VA-Henrico
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Phone: (Street Address ) PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEPROFESSIONAL SUMMARYInnovative Customer Focused Nutrition Service Assistant/Line Server with over 30+ years in providing excellent customer service,.AREAS OF EXPERTISEStrategic partnership building and maintaining relationshipsAdaptability and resilienceComplex problem solvingVerbal and written communicationDecision makingCoaching, mentoring, and dispute resolutionPROFESSIONAL EXPERIENCEHenrico County Schools, Richmond, VA August 2023  PresentNutrition Service AssistantAssists with high-volume food preparation; follows written recipes and instructions.Follows work schedule as written.Completes daily accountability records as per federal, state and local guidelines.Performs cashiering duties and is accountable for school food and nutrition funds; maintains accurate records as required.Operates industrial kitchen production equipment as assigned; maintains defined standards of safety in handling equipment and tools.Cleans dining room tables and chairs, cleans work areas and equipment; sweeps and mops kitchen floor.Assists with food and nutrition catering requests as needed.Performs lifting on a routine basis.Maintains professional rapport with coworkers, staff, students, and parents/guardians.Adheres to uniform policy to include shirt, shoes, and proper pants/shorts.Assists students in cafeteria during mealtimes.Assists with training of new employees.Participates in professional development/training and maintains the hours required by USDA for Professional Standards.Performs other related duties as assigned.VCU Health System, Richmond, VA July 2012  November 2016Patient Access Rep  Womens HealthProvide quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workersRegister and collect co-payments.Schedule appointments with various VCUHS ClinicsVerify insurance and authorizationScan documents into ImageNowRelief coverage for Womens Health and Ultrasound ClinicsVCU Health System, Richmond, VA May 2011  July 2012Administrative Assistant Sr - NeurosurgeryProvide support as the main contact for physicians, nurses and other patient care appointmentsCounsel patients on appointments and insurance issuesListen and anticipate customer/patient needs, provide explanation, respond quickly and take initiative to assist all customersHelp the provider and nurses by preparing the clinic chartsManage physicians schedule, assist with travel arrangements and adhering to the departmental travel proceduresManaging and prioritizes incoming mailProcess medical forms (Workmans Comp, Disability, etc.)VCU Health System, Richmond, VA January 2010  June 2011Program Support Assistant - RadiologyProvide purchasing serviceProcess, research and facilitate payment of invoicesMaintain supply inventoryKnowledge of procurement processKnowledge of Lawson and WindowsProvide payroll backupVCU Health System, Richmond, VA January 2002  January 2010Administrative Assistant  Bone Marrow TransplantAssist Nurse Manager and Physicians with scheduling meetings and interviewsMaintain and responded to emailsMaintain all payroll and time keeping records current and accurate in the Kronos system.Responsible for maintaining the schedule for clerical and clinical support staffDeveloped and maintain spreadsheet for department functions.Process all accounts payable requisitions and clarification letters as neededReconcile all unit reports for any discrepanciesMaintain and organized all purchase orders and supply orders.Assist with special projects as neededAssist Lab Techs with billing on accountsManaged MAS Code debits. This included researching patient accounts for accuracy on invoices.Ordered supplies for unit use.EDUCATIONHuguenot High, Richmond VaReferences provided upon Request

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