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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Fallsworth Dr. PPHONE NUMBER AVAILABLENolensville, TN Street Address EMAIL AVAILABLESales & Operations ManagementTop-ranked sales manager recognized for contributions to record-setting sales figures. Proven ability to lead sales teams to achieve revenue growth, and consistently exceed profit goals. Offer an in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Maintains proven track record securing key clients and customer loyalty and forging strong relationships with external business partners. Demonstrates an active desire to drive for results; steadfastly pushes self and others; consistently meets and/or exceeds goals.Areas of ExpertiseMeeting Sales GoalsCustomer RelationsService FocusedTraining and DevelopmentStrategic PlanningSales Team LeadershipPerformance and Process ImprovementRelationship BuildingService ManagementPersuasive CommunicationComplex Negotiations ExpertAnalytical & Critical ThinkingKey Skills AssessmentManagement Effective leadership and motivational skills, as well as effective negotiation and conflict resolution. Demonstrates exceptional critical thinking, time-management and administration skills. Experience facilitating top group rankings gaining national recognition.Team Building Create cohesive working groups ensuring all team members feel invested in the direction taken and results achieved by the team. Develop highly collaborative teams that add value through greater productivity, higher morale, less counter-productive conflict, and better customer relations.Communication Clearly communicate ideas, both verbally and nonverbally via phone, email and in person in a professional and friendly tone. Effectively listens to ideas and concerns of peers demonstrating care, concern and understanding.Professional ExperienceALTER BEHAVIORAL HEALTH, Hybrid Position Oct 2023- Present VP of Call Center OperationsOversaw admissions department that included over 100 employees consisting of residential admissions, crisis helpline and telehealth platform.responsible for revenue, census and determining KPI's for all employees within departmentreported directly to the ceo and built daily reports to provide snapshot of progress in reaching monthly goals and initiatives. also collaborated with senior leadership from other departments to ensure each client was receiving the highest quality of care.guided department to best quarter in company's history in revenue and admissions for Q1 of 2024implemented CRM which helped department effectively track all leads and efficiently gather client info. also brought in a new phone system to thoroughly trackinbound leads, which aided in a more effective marketing spend.ABATOOLBOX, Remote Position May2023- Oct 2023 Business Development ManagerResponsible for helping the company to attain better brand recognition and financial growth by targeting potential clients, such as school districts, BCBAs and private agencies.Worked closely with CEO to create a sales strategy that consists of cold calling, email campaign, and marketing.Handle roughly 200 accounts and responsible for ongoing customer support after closing the deal and software service has been set up.Secured the largest deal the company ever had (200 New Customers) with northern valley school districtROLLOVER REP, Remote Position May 2022- April 2023Account ExecutiveManaging a Portfolio of clients with the goal of demonstrating how rollover rep services can increase admissions and improve overall customer service.Work closely with internal team to ensure clients continued satisfaction with the service and use vast knowledge of behavioral health industry to identify any potential issues.Attending behavioral health conferences to continue to build relationships with current accounts and also prospect for new clientsPROMISES BEHAVIORAL HEALTH, Brentwood, TN 2021-2022Senior Call Center ManagerOversaw the daily activities of 20 Admissions Specialists and 2 Call Center Group Managers.Interviewed potential candidates for the Admissions Specialists role, negotiated salaries and made final decisions on hiring.Determined what KPIs to measure Admissions Specialists on and sent out daily reports to measure performance.Lead admission team to most productive year (Revenue) in history of the company in 2021PROMISES BEHAVIORAL HEALTH, Brentwood, TN 2019-2021Call Center Group ManagerManaged the activities and day-to-day operations of 10 admissions specialists.Maintained relationships with facility staff and was the main point of contact to resolve admission related issues.Addressed complaints and resolved employee and customer issues.Lead daily sales meetings to discuss team numbers, best practices and motivate employees to achieve monthly goals.Evaluated and coordinated workflow and activities to ensure performance standards are being met.Monitored productivity of the sales team through constant presence on the floor as well as through analysis of data.Ensured employees are fully informed of all new information related to services available, policies/procedures, client needs, company-related issues, changes or actions.Conducted a monthly one on one meeting with each individual team member to go over the previous months performance and reviewed strengths along with highlighting areas of improvement.FOUNDATIONS RECOVERY NETWORK, Brentwood, TN 2017 2019Sales/Admissions ManagerManaged the activities and day-to-day operations of the admissions center sales team.Maintained relationships with facility staff and be the main point of contact to resolve admission related issues.Carry out supervisory responsibilities in accordance with FRNs policies and applicable laws.Addressed complaints and resolved employee and customer issues.Embraced and championed a Patient Centered Care focus throughout the organization.Removed barriers to admissions such as price negotiation, appeal/expedited facility approvals, assigned follow ups, reviewed insurance policies in the absence of VOB staff and answer calls when department understaffed.Monitored individual, team, and Admissions Center results to identify and act on positive and negative performance trends.FOUNDATIONS RECOVERY NETWORK, Brentwood, TN 2009 2017Admissions CounselorHandled incoming admission inquiries including promotion of FRN substance and mental illness programs.Conducted pre-admission assessments and answered questions from potential patients, family members or referents.Provided treatment recommendations within the FRN network of treatment centers.Offered alternative options to FRN approved referral sources or other addiction and behavioral healthcare providers.Conducted timely follow-up with patients and families, as needed, to ensure a smooth admission process.Maintained the position of top five counselors in total admissions for 8 consecutive years and #1 in 2012 and 2013.Selected as Canyon team member by CEO for demonstrating the ability to work with well patients and families looking for high end, exclusive treatment.JP Morgan Chase, New Orleans, LA 2006 2009Non-Prime Loan OfficerApproved residential loans that met specified limits and guidelines outlined by Chase.Analyzed customer, operations, and financial data to develop implications that support and help frame business decisions.Conducted bi-weekly progress meetings with branch employees, including personal bankers and bank managers.Individually ranked 32 out of 700 nationally for units and #1 in units for southwest division.Education & TrainingBachelor of Science, Psychology, University of TennesseeAchievements & AwardsFour Year Basketball Letterman, University of TennesseeThree Year Team Captain, University of TennesseePresidents Club Level Award for #1 Loan Officer in Southern Region, chase bankTwo-Time Chairmans Club Award Winner, Foundations Recovery Network |
