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Click here or scroll down to respond to this candidateCandidate's Name
Street Address McKinley Ave Des Moines IA PHONE NUMBER AVAILABLEEMAIL AVAILABLEKEY QUALIFICATIONS Experience working in a production focused environment with an emphasis on quality Various customer service experiences in several settings Proficient use of Microsoft Office, PowerPoint and Outlook products Ability to work within and meet deadlines Ability to organize, prioritize, and work under extreme pressure Proficient in loan document indexing Detail-oriented with exceptional organizational, analytical, and decision-making skills Effective written, verbal, and interpersonal communication skills EDUCATIONPLATTSMOUTH HIGH SCHOOLH.S. DIPLOMA 2001PLATTSMOUTH, NE.EMPLOYMENTOPERATION CLERK II 2016 - PRESENTWells Fargo (The Palmer Group) Des Moines, Iowa Imaged documents and coded them appropriately Processed electronic documents with accuracy and efficiency Maintained knowledge of over 500 indexes to process images and code them correctly Exceeded set goals for both quality and efficiency Participated in projects to help managers assess the effectiveness of new system programs Communicated issues and risks to various levels of leadership CUSTOMER SERVICE REP 2014- 2016Mercer Health and Benefits Urbandale, Iowa Check to ensure that appropriate changes were made to resolve customers' problems. Compare disputed merchandise with original requisitions and information from invoices Talk with customers by telephone in order to provide information about products and services Determine charges for services requested, collect deposits or payments, and/or arrange for billing. Keep records of customer interactions and transactions CSR 2013 - 2014Caleris (Dish) Newton, Iowa Payments and Billing - accept payments by a variety of methods and resolve complex billing scenarios Product features - assist customers with pay-per-view orders Provide quality technical support service through one-contact resolution to establish a long-term customer relationship Accurately respond to questions and assist customers with product features RESIDENT TREATMENT WORKER 2012 - 2012Glenwood Resource Center Glenwood, Iowa Assistance with daily living skills Implementation of programs and daily documentation of services provided. EXTENDED FAMILY SERVICES 2011 - 2012Integrated Life Choices Omaha, NE Took care of person with mental disabilities in my home, provided 24/7 care. PROGRAM DIRECTOR OF RESIDENTIAL SERVICES NOVEMBER 2006-JUNE 2008 Nebraska MENTOR Omaha, NE Overseen 7 group homes Writing skill development programs and behavior support plans Payroll for hourly employees QA assessments State billing documentations of services provided SKILLSComputer: strong PC skills, proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Kofax, Indigo, I360, Share Point, QS |
