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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLELINKEDIN LINK AVAILABLEBoerne, TX, PHONE NUMBER AVAILABLEProject Manager/ Program ManagerA result-driven Project Manager with 15+ years experience along with a background in business analyst with a proven track record in project management and information technology. Adept at gathering business requirements, gap analysis and providing project documentation. Experience working with all levels of management and stakeholders when addressing issues with SDLC. Proven experience in communication both orally and written with senior leadership and business partners when defining business objectives, processes, and business requirements. Capable of analyzing internal processes as well as proposing and documenting new workflow utilizing Visio along with other software systems. Flexible, detailed-oriented with proven work management, and adaptive team player with expertise in equipment operation/software technology, staff training and development, customer service and process improvement.Areas of ExpertiseProject Planning/ImplementationContract Drafting/NegotiationDocumentation ManagementSystem ImplementationResource AllocationBudget & ForecastingQuality Assurance and Process ImprovementRisk Evaluation, Management & MitigationSmartsheetMicrosoft ProjectConflict resolution and decision-makingTime Management and prioritizationTechnical proficiency in Microsoft Project, JIRA, and other project management toolsCareer ExperienceProject Manager (Director) /Programme Execution, JLL, Austin, TX 9/23-6/2024I oversaw and managed project for vendor application, provide governance and collaborating with cross-functional teams to define scopes, objectives, and deliverablesManage projects, define scopes, objectives, deliverables with cross-function teamsCollect and consolidate deployment data, produce reports for governance and stakeholdersMonitor business cases validity throughout the project life, including post-implementationEnsure accuracy in deployment tool set, recommend and execute continuous improvementDevelop system processes, provide training, coaching, and oversight for ongoing enhancementLed cross-functional teams to achieve project goals, ensuring all deliverables met quality standards and timelinesAnalyzed deployment data to identify trends and variances, providing actionable insights and continuous improvement recommendationMaintained project management repository, ensuring accuracy and compliance with governance standards and proceduresImplemented process improvement leading to a 20% increase in project efficiency and stakeholder satisfactionPMO Project Manager/Program Manager, E2Open, Austin, TX 12/2021-6/2023I oversaw and managed projects, provide governance and collaborating with cross-functional teams to define scopes, objectives and deliverables. Creating project plans, allocated resources and maintained timelines along with any required meeting minutes for documentation. Regular stakeholder updates and risk mitigation were vital. I maintained project documentation, tracked metrics, and lead post-projects evaluations for enhancements. My aim: efficient, on-budget projects surpassing expectations.Manage, lead, execute the end-to-end implementation process of E2Open products by consulting with, carefully managing and project schedule bringing all key implementation resources together to properly deploy the entire installation on schedule using tools available including time management with team members, under budget, and at the highest standard of services.Recognize new opportunities for E2Open products and services to add value not previously identified to help maintain customer relationships.Use of Microsoft Project,Adaptive Work and Smartsheet per client requirement. Led cross-functional team to deliver projects on time and under budget, enhancing client satisfaction and project success rates.Implemented E2Open products, ensuring seamless integration and surpassing client expectation through meticulous planning and executionFostered strong stakeholder relationships, providing regular updates and risk mitigation strategies to insure project alignment and successUtilized Jira and SQL to track projects metrics and performance, leading to date-driven decisions and continuous implement in project outcomesRecognized and capitalized on new opportunities for E2Open, driving additional value for clients and strengthening long term relationshipsIT/Data Manager Payroll, Turf Tamer/Thrive Outdoor Inc., Fort Payne, AL 11/2020-12/2021I established and maintained uniform processes across the company. I supervised software certifications, ensuring system compliance and currency. My tasks encompassed precise payroll data upkeep, resolving tech problems, and optimizing cross-team data workflows. With clear communication and keen focus, I enhanced payroll operations and upheld data integrity for the company.Established uniform processes, enhancing system compliance and data integritySupervised software certifications, ensuring up-to-date and compliant systemsOptimized payroll operation, improving accuracy and efficiencyTrained users on tools and business practices, fostering better understanding and usageCollaborate with leadership to resolve operational issues and develop new processesStreamline payroll processes, ensuring accuracy and compliance resulting in 20% reduction in processing timesConducted systems audits and resolved technical issues, improving data integrity and system reliabilityProgram Compliance and Oversight Monitor, Warren County Transportation, Monmouth, IL 06/2020-08/2020I ensured program activities followed guidelines, monitored projects, and addressed issues with my team. Reporting compliance findings to management was crucial. My oversight was vital for program integrity and effectiveness.Writing grants and gathering the necessary requirements for approval for public transportation for Federal and State along with Care Act. Led compliance reviews ensuing adherence to federal and state guidelines, enhancing program integrity and operation efficiencyMonitored and evaluated project progress, identifying key areas for improvements and achieving streamlined processesCollaborated with team members to address and resolve compliance issues, fostering a cooperative and effective work environmentPrepared and submitted detailed grant applications, meeting all federal and state requirements for public transportation fundingManager, Technology, JLL, Chicago, IL 8/2016-5/2020I managed crucial tasks/scheduling that included documenting business needs, identifying solutions, and defining requirements. I shaped data and knowledge management strategies, managed QA for enhancements, and conducted user training sessions. I configured tools and reports to meet customer needs.Managed scheduling, documented business needs, identified solutions, defined requirementsDeveloped data strategies, managed QA for enhancement, conducted user training sessionsConfigured tools and reports to meet customers need, provide training on products tools and practices using SQL databaseCoordinate workflow and consulting between client team and IT, supported critical operating processesLead analytical support for development and documentation, coordinated with product managers/clientsContract-Technology Specialist, Tek System-JLL, Chicago, IL 5/2014-8/2016I actively engaged in documenting business needs and suitable solutions, outlining, and recording both business and functional requirements while maintaining best practices. I played a vital role in guiding/leading users to develop effective data and knowledge management strategies. Managing QA for product improvements was also in my purview. Additionally, I led training for clients and staff on new product features and Configuration Admin Application Configuration. I configured data tools, aligned report specifications with client needs, and provided hands-on user training for tools, techniques, and business protocols.Managed scheduling, documented business needs, identified solutions, defined requirementsDeveloped data strategies, managed QA for enhancement, conducted user training sessionsConfigured tools and reports to meet customers need, provide training on products tools and practices using SQL databaseCoordinate workflow and consulting between client team and IT, supported critical operating processesLead analytical support for development and documentation, coordinated with product managers/clientsBusiness System Analyst, Tek System/Abbot Laboratories, Waukegan, IL 05/2014-08/2014Updated and improved critical databases, repositories, and records used by all Payment Card Industry (PCI) departments to meet the PCI Security Standards Council requirements. Formulated systems to parallel overall business strategies. Managed corporate incentive process improvement project including tracking, analysis, and documentation follow-up. Consolidated multiple data sets in Excel/word comprehensive report.Updated critical databases to meet PCI Security Standard, ensuring compliance across departmentsConsolidated multiple data sets into comprehensive reports, enhancing decision-making accuracyReviewed and analyzed business systems to align with user need, driving strategic improvementsConducted data analysis to optimize database systems, enhancing accuracy and compliance with PCI standard.PMO Analyst-Contract, Tek System/Hyatt Hotel, Chicago, IL 12/2013-02/2014Performed administrative functions. Assisted in new user training and configuration assistance. Documented specifications for a report or system functionality changes. Test reports for management and suggest changes. Extracted benefit from business cases to assimilate and monitor ongoing metrics against the baseline, perform quality assurance role ensuring reporting inputs are timely, consistent, and meaningful. Performed Admin Panel administration of Hyatt Daptiv PPM instance per organizational configuration requirements and best practices.Performed admin tasks, train new users and configured systems, ensuring smooth operationsDocumented system changes and tested reports, enhancing managements decision-making accuracyConducted database maintenance and cleanup, ensuring data accuracy and system efficiencyManaged user support required and administrative needs, improving user satisfactionPNC Mortgage Bank, Downers Grove, ILBusiness Analyst II 5/ 2011-5/2013Worked with various business functions, stakeholders, and end-users to identify documents and communicate standard business processes as they relate to the Daptiv enterprise. Delivered Optimal Internal Customer Service. Administration Daptiv. Performed Admin Panel administration of PNC Mortgage's Daptiv PPM instance per organizational configuration requirements and best practices. Managed ongoing support requests and administrative needs of users. Developed reports, dashboards, and processes to continuously monitor data quality and integrity. Served as Security Officer for Daptiv.Collaborated with stakeholders to document and communicate business process for Daptiv enterpriseAdministered PNC Mortgages Adaptive PPM instance, ensuring alignment with organization requirementsDevelopment and maintained reports, dashboards, and processes to monitor data quality and integrityCreated and updated training materials, coordinated sessions, and supported user training needs.Monitored user adoption rates, provided additional training and made necessary modificationsCollaborated with stakeholders to identify and standardized business processes, enhancing efficiencies and improving cross-functional communicationAdministered Daptiv PPM, ensuring compliance with organization configurations and best practices, leading to a 15% improvement in user satisfactionMonitored data quality through reports and dashboards, maintaining high data integrity and supporting accurate decision-makingLead UAT Analyst 8/2009-5/2011Led user acceptance testing analysis for testing software per requirement. Tested/confirmed all programming changes made to mortgage lending systems. Provided support for analysis, test script development, and post-production deployment support for applications used within the mortgage production process. Worked with a team of 10 testers to manage/lead them to test and sign-off on all programming changes for PNC before changes were implemented into production.Led user acceptance testing for mortgage software, ensuing all changes met requirements and deadlinesManaged a team of 10 tester, successfully validating programming changed before deploymentDeveloped and executed test scripts, providing post-production support for mortgage applicationsDirected UAT efforts for mortgage systems, ensuring compliance and accuracy, streamlining testing processes for a team of 10 to enhancing efficiencyProvided comprehensive support during post-production deployment; offered guidance and training to junior analyst enhancing overall team performance.Additional ExperienceCorporate Trainer, PNC Mortgage Bank, Downers Grove, ILCorporate Trainer, Washington Mutual/JP Morgan Chase, Downers Grove, ILAdecco Contract Corporate Trainer, Washington Mutual, Irvine, CAOwner/Broker, Advanced Realty Consultant Ltd., Sugar Grove, IL and Gayesville, ALEducationCollege of DuPageSt. Mary UniversityWaubonsee Community CollegeCertificationReal Estate Broker/Managing Broker for IllinoisAffiliationsHenderson County Economic Development CorporationLion ClubSugar Grove Township TrusteeINC Board |
