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Technical Support EngineerEMAIL AVAILABLE PHONE NUMBER AVAILABLE Dallas, TXResults-driven Technical Support Engineer with 3+ years of experience providing exceptional technical support and resolving complex issues for diverse clients. Proficient in troubleshooting hardware and software problems, delivering customer-centric solutions, and maintaining high levels of customer satisfaction. Adept at utilizing advanced diagnostic tools and collaborating with cross-functional teams. SKILLSOperating Systems: Windows, Linux Technical TroubleshootingData Analysis: SQL, Tableau, MS Excel Remote SupportNetworking: TCP/IP, DNS, DHCP, VPN System AdministrationScripting: PowerShell, Bash Communication Skills PROFESSIONAL EXPERIENCETechnical Support EngineerAbbvie Technologies, Dallas, TXMarch 2023 - PresentDelivered technical support for a wide range of products, including desktops, laptops, printers, and mobile devices.Assisted in the configuration and maintenance of network systems, including routers, switches, and firewalls.Responded to customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.Conducted regular system updates, patches, and backups to ensure system security and integrity.Maintained an average customer satisfaction rating of 95% through effective communication and problem-solving skills.Participated in the on-call rotation to provide after-hours support and emergency troubleshooting.Provided level 2 and 3 technical support to end-users and clients, resolving complex hardware, software, and network issues.Technical Support SpecialistThreeBridge Solutions, Dallas, TXMay 2021 - March 2023Diagnosed and troubleshoot system problems, ensuring minimal downtime and maximum performance.Utilized remote desktop tools to assist clients with technical issues and guide them through problem-solving steps.Documented and escalated unresolved issues to higher-level support teams, maintaining detailed records of all interactions.Developed and updated technical support documentation, including user manuals, FAQs, and troubleshooting guides.Collaborated with development teams to identify, replicate, and resolve software bugs and issues.Conducted training sessions for new team members and end-users on best practices and technical solutions. EDUCATIONObafemi Awolowo University - B.Sc., Computer Science Osun. Nigeria. September 2012 - April 2017