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Click here or scroll down to respond to this candidateTHERESAGONZALESEMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address E. Aguayo Drive,Casa Grande, AZ Street Address
SKILLSClient managementFollow-up skillsSales SupportCustomer SupportEDUCATIONHarrison High SchoolChicago, ILHigh School DiplomaPROFESSIONAL SUMMARY Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Strategic and industrious Sales Support Specialist offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. To seek and maintain full-time remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.WORK HISTORYRockfon North America & Canada - 7 yrs.Architectural Sales Support Specialist 04/2017 04/2024 Providing administrative support for the specification and National Accounts activity for Architectural Sales Managers as well as District Sales Managers. Supports the training efforts of sales force and key industry events such as lunch and learn presentations, Architectural Blitzes and Trade Show activity. Scheduling appointments in Outlook for Sales Reps. Assists the sales team in obtaining and retaining customers. My main goals are AIA objectives, Trade Show support. Supporting ASM's and DSM's in day-to-day sales activities. Maintain CRM and updated project and key account information. Developing and nurturing by identifying potential lead generation and qualification using CRM, Dodge and Marketo. Substitution and submittal activities, Presentation, preparation of AIA Lunch and Learn Certificates.ROCKFON (ROCKWOOL International A/S) - 3 yrs. 3 mos. Front Desk Administrator 01/2014 - 04/2017 Planning Corporate Events and Meetings including catering and logistics. Communicates effectively, both verbally and in writing. Coordinate and set up CAA hearing tests and Metatarsal Shoe mobile for our plant. Assign visitor badges and ensure visitors to follow company visitor guidelines, including PPE requirements. Assists Office and Plant with open enrollment and CHC Wellness Screenings. Assist potential new employees with all the necessary pre- employment paperwork and scheduling of medical exams/testing. Works directly with various temp agencies to fill open temp positions for plant employees. Reviews temp agency invoices for accuracy. Creates weekly/month reports for accounting to track temp hours and YTD costs. Reviews and reconcile HR purchasing card expenses. Joyce Bros Moving & Storage - 4 yrs. 9 mos.Accounting 02/2008 - 11/2012 Payroll - Responsibilities were to pay employees using Paylocity Payroll System. Collections- Maintained and reconciled accounts using Great Plaines. Collection calls and executing a good relationship with customers to ensure collections were made on a timely basis, as well as adjusting any disputed amounts. Accounts Receivable- Entered AR as payments were collected, and maintained the company's aged trial balance. Projected Receivables on a weekly basis. Claims- Reconciled with customers and working with our Claims insurance company, to ensure all claims are handled promptly and efficiently.New World Van Lines - 4 yrs. 1 mo.Payroll Coordinator 01/2004 - 02/2008 Calculated payroll for Class A, B, and local drivers using Gross, tare and net weights as well as mileage and overnight pay including local and road hours. This job requires strong analytical skills, as well as problem solving. Worked directly with dispatch as well as district and warehouse managers. Systems used were pro-miles, mercury messenger, business solutions, as well as word and Excel.REFERENCES Diana Hart EMAIL AVAILABLE PHONE NUMBER AVAILABLE Amy Neumann EMAIL AVAILABLE PHONE NUMBER AVAILABLE Roxanne Bennett EMAIL AVAILABLEPHONE NUMBER AVAILABLE. |
