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Team Member Leader Resume Dearborn, MI
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Title Team Member Leader
Target Location US-MI-Dearborn
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Riverview, MIPHONE NUMBER AVAILABLEEMAIL AVAILABLESkills:Verbal and Written CommunicationEvent PlanningSecretarial DutiesPublic SpeakingMicrosoft Office SuitePower BIWorkdaySalesforceKeynoteQuickBooksPhotoshopPreziCanvaGoogle SpreadsheetsGoogle DocsThird-Party Vendor ManagementBudget ManagementPerformance ManagementKey Performance Indicators (KPI)Strategic PlanningCustomer ExperienceTeam Member AppreciationEnhanced company cultureProfessional Experience:Parks and Recreation Coordinator Nov 2022-PresentThe City of Southgate, Southgate, MIHandle day to day operation for all recreation programs and events including a 2-sheet ice arena facility, an 18-hole golf course, senior citizens center, 13 athletic fields and 13 community parks. and successfully running all social pages for upcoming events and keeping the community informed on changes Team Leader of Client Experience Oct 2020- Sept 2022 Rocket Mortgage, Detroit, MIThe Team Leader of Client Experience Operations is responsible for day-to-day functioning of their team. They monitor production, provide coaching and identify process enhancements.Responsibilities: Looked over between 10-22 people Pull and create reports necessary to carry out the functions of the team and for senior leadership, as requested, to track strategic goal accomplishment Communicate and embody the culture and mission of the company Lead/mentor the team on performance, production and day-to-day tasks Effectively communicate expectations to all team members Monitor key gauges for the business area (overtime, efficiency, turn times, survey results) Ability to analyze layers of risk, compensating factors and the overall quality of loans when making decisions Made sure team members were giving good client service Held daily huddles to discuss daily goals Assisted with Team members benefits, mental health and well being Monitored and assisted time card adjustments and benefit concerns Triple Crown Client Care Specialists Oct 2019  Oct 2020 Quicken Loans, Detroit, MI The Triple Crown Client Care Specialist Effectively communicates with our mortgage clients about the necessary loan documents and information needed and works to move them to final loan approval. Brand Ambassador & Event Moderator March 2018 - Oct 2020 Too Faced Cosmetics, Southern MI & Northern OH, Travel Reaching and exceeding sales goals, meeting with stores. Finding ways to effectively plan corporate events and achieving event goals Plan and exceed goals for pop-up events by using resources such as social media and cross selling in store Growing my sales per hour by judging and placing my time in store efficientlyPrestige Beauty Advisor Nov 2016 - Feb 2018Ulta Beauty, Taylor, MI Provide detailed skincare and cosmetic consultations to address a diverse group of clients needs and concerns, perform makeovers, foundation matches, and educate clients on make-up techniques Meet daily sale goals and Credit GoalsEducation & Volunteer Experience:Bachelor of Science April 2019Major Communication, Minor Electronic MediaEastern Michigan University GPA 3.14 Member of Sigma Alpha Pi (National Society of Leadership and Success) Event Coordinator Sept 18  April 19Romulus Head Start Working with a diverse population of students assisting with coordination of events with parent involvement Personal gain: use of creativity and skills learned throughout my college career.Ann Arbor Hands on Museum Feb 2019 Running a table at a Heads Start event in conjunction with the Ann Arbor Hands-On Museum. Working with a diverse population of children and adults.

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