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Ph: PHONE NUMBER AVAILABLE email: EMAIL AVAILABLECustomer Service / Product support SpecialistProduct specialist with over 20 years of experience in buying, selling and servicing electronics, tools, and components. A self starter with a keen sense of how things work, a strong desire to learn and the ability to figure things out. Consistent one call resolution and customer satisfaction.Professional StrengthsHandling high volume calls Customer Service LogisticsDown-stocking Brand Promotion Cycle CountsOne call resolution Parts Ordering Inventory ControlCompany Product Presentation Technical Writing/Drawing Staff Supervision/TrainingProfessional ExperienceProctor Loan Protector 12/2023 to presentCustomer Service AssociateHandle high incoming call volume / manage multiple simultaneous programs and screens / de-escalation of calls / one call issue resolution / work directly with management weekly to discuss any ongoing issues and seek opportunities for improvement.Lowes Companies 2/2023 to 11/2023Sales Associate / Tool WorldAssist customers with product selection and resolve product return issues.Durham School Services 8/2021 to 6/2022School bus driver / MonitorMonitor students for compliance with school bus regulations and rules. Train for CDLActionlink 2/2017 to 6/2021Actionlink Certified Technician / Bose Fixture SupportHeld various roles with this organization starting as a retail merchandising rep and ending up as a Certified Display Lead Technician for Premier Clients. Handle a high volume of incoming calls from customers, store staff and management. Provide solutions to complex product issues and resolve through email, phone support or online portal.Office Depot Corporate Office / Boca Raton, FL 5/2014 to 1/2017Senior Pricing SpecialistWork directly with Management/Merchants to resolve any issues with product submissions.Update pricing in the system using v-lookup. Address any pricing or description issues on Ad.Crossmark / Ft. Lauderdale, FL 7/2013 to 5/2014Retail Product Expert, Marketing, Product Training, MerchandisingWeekly reports for missing products, pricing issues and delayed deliveries.SkillsMS Office, Word, Excel, PowerPoint, OutlookSAP- Business One / DSYS- Purchasing software / Various ERP system software