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Resume OfCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLEAccomplishments:Graduated from Lock Haven High School, June Street Address
Worked my way up in 2 companies to Trainer quicklyMarried with 2 grown childrenSkills & AbilitiesTyping 60 WPmProficient in Excel, Word, Outlook and Power PointProficient in Avaya, Salesforce, Citrix, VPNProficient in Adobe Connect, Webex and Microsoft TeamsProfessional ExperienceInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and services.Answer Inbound Customer Service calls domestic and internationalProvide peer support in Adobe Connect chat support environment and Microsoft Teams and WebexProvide customer service via email and Live agent interactions for Ancestry.comReport Issues and communicate with the Ancestry Escalation team for review for resolutions of issuesAssist in providing resources and assistance with peers in Adobe, Webex, and Microsoft Teams to help empower them to make the right decision and give information to assist in their taskHelp in all NSW products to include training agents on new lines of business and assist in new hire training classesAssist in all aspects of all lines of business as needed, to include phone calls, emails, live agent chat and communication between the ER Team and supervisors to find a resolutionAble to perform many supervisory tasks in different tools such as: Call Copy, CCMS, Director, Service Desk, Mattersight,Create Excel Spreadsheets for projects, Power Points for training purposes, Word DocsWork with Workforce ManagementProficient with Troubleshooting System ToolsProficient in Adobe Connect, Webex, Microsoft Teams, Outlook, Excel, Word Doc, and PowerpointWork Experience: April, 2019 to Current Teleperformance USAWAHA Ancestry.comCustomer Service RepresentativeProduct SupportTrainerEmail and Live Chat and Text SupportWAHA CVS SpecialtyTrainerAssisted in Production Duties as neededAugust 2013  April 2019 SykesWAHA AT&TCustomer Service RepresentativeAT&T TrainerWAHA Yellow PagesOnboarding DepartmentWAHA Ancestry.comCustomer Service RepresentativeProduct SupportTeam SupervisorCoach Supervisor